Apple TV Plus content no longer plays in Dolby Vision

No this never happens with Netflix. Netflix always works fine it’s an Apple Problem! Very disappointed in AppleTV+ as the picture was breathtaking at launch. Now, without Dolby Vision it’s just like 4k standard content. The incredible richness in lighting, colors and contrast has disappeared since they broke DV support.

It's been a week and still no resolution from Apple. I wasted over an hour yesterday before I suspected the issue was an Apple problem and not mine and then I found this thread.

Apple doesn't have glitches anymore. They simply have an absurd policy to meet a self imposed deadline to rush new software every year. The result is the buggiest software Apple has ever produced. I used to assume a problem was mine. Now I assume any problem I find is Apple's issue and it will take a long time to both convince them it's their problem and then to get it fixed. Apple is no longer the company I fell in love with years ago. It's now a company I no longer trust to deliver functional and reliable software/hardware. Apple should simply be ashamed of themselves for what they have done to their customers.

I won't watch anymore Plus programs until the DV problem is fixed. If I didn't have it for free for a year, I'd cancel right now.

"It’s also happening with Netflix, when you play something with Dolby vision, turns to hdr"

That is simply not true with regard to the Apple TV Plus DV issue. Maybe you have some incorrect settings in your system, but I have no problems with DV with Netflix or any DV enabled movies I own. This is simply an Apple TV Plus problem that either they are unaware of (not surprising) or simply have no desire to fix or are unable to fix. After all, Apple is already planning for new feature for next year's slew of "enhanced" buggy software and therefore does not have the time to fix their recently introduced bugs.

My confidence in Apple is at an all time low. This would never have happened with Steve Jobs. Tim Cook needs to go.

Agreed, they are lost without Steve Jobs! Sad how this company is greed controlled nowadays! Im deep into apple ecosystem and everything is getting worse with each “update” its getting to a point that Im reconsidering ever buying anything else from them! Apple tv plus is a big no go for me from this experience! All my apple tv movies work fine with DV! Netflix works fine! Apple tv plus is a sham! Not recommended! Im glad im on my 7days trial so I know what to do next!

"Still do not work, I have already made 3 reports and I also reported this forum.

Today I have a phone appointment with an apple engineer.

let's see what they tell me this time."

Terrific. I spoke with an upper level tech support for a 1/2 hour yesterday. Really got no where.

Please let us know what they say after your conversation. If it wasn't for the free year, I would cancel apple tv plus in a heartbeat. Yet, I still can't bring myself to watch the shows now, knowing how superb they looked with DV. The conversion to HDR10 just doesn't satisfy.

I don't know if it's related, but is anyone else getting either no picture or both no picture and no audio during the recaps that start each episode? Right now, I was playing For All Mankind episode 4 on my LG OLED, and the recap was just audio. Then I tried on my iPhone 11 Pro, and the recap was neither audio nor video. (I saw just the captions, which I have enabled.) When I tried a couple more times on my iPhone, both the audio and video played.

It has happened on other episodes and shows.

Wow so still no official response from Apple. I used to purchase apple products in part because of great customer support... seems to really be going downhill recently. They probably have SIRI running Atv+.

Also, it's amazing how so many people buy the latest tech like DV capable TVs and then don't even notice when things aren't working properly.

I'm having the same issue. I used to be able to stream 'The Morning Show' in 4K DV via AirPlay 2 on my iPhone 11 pro max to my LC OLED C9 TV. Now it's only showing in HD (1080p).

Apple are supposedly calling me tomorrow to discuss the issue.

As I wrote earlier, I have exactly the same thing, LG C9 and neither 4K nor HDR nor Dolby Vision works on any film. I was waiting specially with the purchase to take advantage of the annual promotion and bought 2 iPads, one for myself and the other for a gift to enjoy maybe a week of good quality. I should now return the goods and request a refund because the products do not comply with the advertisement and description and I feel cheated. I have been a supporter of Apple for years but I will probably have to jump with it and change my habits. 3 weeks ago I submitted complaints to Apple support and until today no one answered me wisely in this matter but they pretend they don't know and what's going on as if only I had a problem with it

Well I just purchased a new vizio 4k TV with dolby vision and when I play apple tv plus content it isn't even in HDR 10 or dolby vision. However when I play my purchased 4k movies with the apple tv app it is in HDR. I know how to get apple's attention. We all need to cancel our subscription. I am going to cancel mine today. When they decide to acknowledge the problem and fix it I will come back but not until then.

I'm honestly amazed that after so many weeks, not a single tech site or Apple fan site has even mentioned this, let alone reported on it. Yet they'll be all over some minor iOS issue and give it a "gate" name ;)

Good I just commented on that news article. Hope it gets Apple's attention. Disney is actually even worse since they are tricking Tvs to display the Hdr flag but after someone did an analysis they discovered that it was not actually in HDR. So they are flat out lying to their customers by making people think they are getting HDR but it's SDR. This could even cause damage to some Tv's.

I confirm that the dolby vision quality of the programs has been corrected now has the perfect range and perfect blacks on oled in a dark room! good apple, it was enough to communicate it.

before, when the dolby vision still worked especially on the intro of "see", I had a black level too high, now it's perfect. apple has solved everything, but I repeat, he could communicate it, even the level 3 assistance could give an answer !!

This. I was going to post something similar.

Clearly it was an issue that took no time to rectify but it’s ridiculous that despite all of the complaints and discussions with support staff nothing was getting passed up the chain. This is a rhetorical question, but how many complaints about something, from people all around the world, have to be made before someone decides that there’s actually an issue and that it’s not isolated to a handful of people?

Ilboss84 wrote:

finally it came back all working dolby vision, even on the new show truth to bhe told. ---- 8.30 pm Italian time.

Still not working here via AirPlay 2, neither HDR nor Dolby Vision.

FireTV 4K however plays the shows again with HDR at least.