MacBook Pro 10.15.3 Catalina Camera Fails : Hardware ??

My MacBook Pro 10.15.3 Catalina appears to have developed a hardware fault with the camera that fails to work when using FaceTime, Photo Booth, Facebook Video etc although the green LED stays on for a short period of time, then starts flashing before the timeout occurs when using FaceTime with the obvious error "FaceTime has not received any video from the connected camera". This used to work and o additional apps have been installed, so from a system perspective, there has been no apparent changes from the time this used to work so not sure why now and even after reboots and I am seeing the following in the system logs....


StartHardwareStream: creating frame receiver:  1280 x  720 (420v)   [29.97,29.97]fps

FrameReceiverMessageCallback: FrameDoneTimeout:

StopHardwareStream

VCVideoCaptureServer [NOTICE] -[VCVideoCaptureServer init]_block_invoke:217 @=@ Health: VideoCapture cameraPreviewCount=0, cameraCaptureCount=0, serverPreviewCount=0, serverCaptureCount=0

VCVideoCaptureServer [ERROR] -[VCVideoCaptureServer init]_block_invoke:229 frameBecameAvailableCount returned error -2146893808


So is this truly a hardware issue and if so, how do I rectify this (what is the process to do so) ?

Is this a driver issue for the hardware and should I go ahead and re-image/re-install the OS ?

Has anyone seen this previously ?

MacBook Pro 13", macOS 10.15

Posted on Mar 19, 2020 1:20 PM

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Posted on Mar 20, 2020 11:11 AM

Hello rdaviesgbr,


Welcome to the Apple Support Communities, and I understand the camera is not working with your Mac. I'll do what I can to help.


Based on what you've found, it might be best to try those steps, but first, try doing Apple Diagnostics to see if the issue appears there: How to use Apple Diagnostics on your Mac


If nothing appears on Apple Diagnostics, try to narrow it down with safe mode and a new user:

Enjoy.

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MacBook Pro 10.15.3 Catalina Camera Fails : Hardware ??

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