MBP 16" 2019 CRASHES WHILE SLEEPING

I tried resetting SMC according to Apple support after both updates. Same issue occurs. This time it actually rebooted again while I was using the computer( about 2-3 minutes in). I disabled power nap same problem. Going to call Apple back just to keep a log going. This will be the 4th call

MBP 16 as well: 90% I'm connected to external monitor as well (BENQ PD2710QC, with single video/power TB3 cable).

And I cannot anymore put the Mac in standby... 'cos it panics.

That's a pain to remember to shutdown every night and starting up again in the morning. Other than having disabled the sleep during the day (consuming a lot more of electricity).

In previous Catalina, with my old 2018 15" I never had a problem.

I thought my crash was happening only when the computer was connected to my external display, but I have disproved that. It seems the crash happens when just the dongle is connected. The crash happened in safe mode. Today I reinstalled the OS and the crash happened yet again. So this is a big problem. I worry that I could see the same crash happen in a replacement. This is totally not cool.

My dear... I already got crazy in porting a couple of weeks ago my old MBP 15 2018 to 16 2019 with Time Machine (missed compatibility of Catalina with some external SSD controllers like JMS583 vA0 with unmanageable panics), and after several (6!) erases of the internal HD from recovery mode (redownloading the fresh OS from web), I was able - with an old SSD - to port the old Mac with Time Machine. Yet Time Machine does not 100% port all the system settings, so I spent another week in reconfiguring (or reinstalling) some apps and parameters. Consider my 512GB disk is always "full" of work apps (Adobe suite, Rhino, FCPX with tons of plugins, Xcode, several minor tools, Cura, Choregraphe for robotics, etc.) and I usually travel with a 2TB NVMe SDD connected and attached to the cover lid...

Nonetheless, even after this ton of reinstalls, the "fresh" system immediately did not work...

So I won't erase again everything, losing 1 week of my time on such an expensive machine: Apple MUST solve this issue...

I also have too much work to do to erase everything and start over with no guarantee it will work.

As long as I keep my lid open when connected to an external monitor it does not crash.

I have not noticed it crashing when I am just working on the laptop alone but will find out next week when I am traveling.

Apple, I hope you are reading all these and put out a solution. As noted earlier, I had no problem until probably 6 weeks ago.

Thanks

I've tried almost everything and still crashing...

Latest two tries, yet to make:

• Not using ONLY the external monitor, but both internal (opened) and external
• Using a DIRECT thunderbolt3-to-HDMI cable to connect to the external monitor (currently, with my BENQ 27" TB3 docking station I pass through an TB3-to-HUB-to-(monitor_out+power_in+USB3_hub).

In any case it is a SOFTWARE/OS problem, 'cos before Catalina 10.15.4 I had not similar issues at all. And maybe it's even in some ways related to my kernel_task going up to 1300% cpu usage with no apparent reason...

I'll keep you posted, should I address this...

Anyhow... Apple... please Apple... this is an expensive machine... and so many professionals use external monitors...

Yes I have tried the clean install. Backed everything up and wiped everything. ReLoaded OS did all the resets. Still nothing. I was on phones with tech support 3 different times trying to figure this out and nothing helped. They said the new update would fix it but it just made it worse

Yeah, this happens to me one or several times a day on my new Mabook 16", it also happened on my old 13" now and then but not as much. It seems like it happens mostly when the lid is closed.

I have several colleagues reporting the same issue and we're all running the latest version of OSX 10.15.5. I will try resetting the SMC but I will probably not be reinstalling the OS since I don't have time for this currently.

Still happening on my 16". 10.15.6

Haven't disabled power nap yet, going to try that and see what happens. SMC reset did nothing. Also it needs to be a legit sleep, like for an hour plus before it happens. Sucks that they fix the keyboards after all these years but break other things.

I have same Macbook too :

Hardware Overview:

 Model Name: MacBook Pro

 Model Identifier: MacBookPro16,1

 Processor Name: 8-Core Intel Core i9

 Processor Speed: 2.4 GHz

 Number of Processors: 1

 Total Number of Cores: 8

 L2 Cache (per Core): 256 KB

 L3 Cache: 16 MB

 Hyper-Threading Technology: Enabled

 Memory: 32 GB

 Boot ROM Version: 1037.147.4.0.0 (iBridge: 17.16.16610.0.0,0)

 Serial Number (system): C0***D6R

 Hardware UUID: E8C652AD-52A5-53A2-BA75-E7209A2593F7

 Activation Lock Status: Enabled

My problem exactly same. And the bad is when i put in sleep, slap into the bag. And few hours later, shock with the macbook VERY HOT. Its also smell bad seems plastic burn. I am so worry.

This is very not comfort for me. And i worry the hardware will getting broken soon because of the heat.

Yesterday I update the Mac OS to : 10.15.6 (19G2021)

But it still same.

After crash, I need to force turn off by press the power key for more than 5 secs. Wait 5 mins about to machine cool down. And start the system as well. It very annoy me. Especially investing to a new mac system that i expect to more productivity but what i got now ?

[Personal Information Edited by Moderator]

Agree that it's unacceptable! Especially for a $4,000 computer. To be fair, I've had a number of Macs since 2005 and this is the first time I've need a repair or had crashing issues. I think this is just a bad batch of hardware, still unacceptable, but hopefully not a systemic problem at Apple. They really should provide a loaner computer for taking 10 days to repair. That's how long they had mine as well.

Is there a question in there? If so— could you clear re-state the question.

If this is strictly a rant then please submit it in its entirety to Apple Feedback http://www.apple.com/feedback

My crashes happen regardless of whether I am connected to the included Apple Power Adapter, my CalDigit TS3 Dock, or even unplugged.