MBP 16" 2019 CRASHES WHILE SLEEPING

Two days ago I received my 2019 16" ($3,600) MBP replacing my 2015 MBP...

...and with a clean from the factory install, no applications loaded, no settings changed, first time it went to sleep it crashed. Second time it went to sleep it crashed. It has continued to crash EVERY SINGLE TIME it goes to sleep since then.

I am EXTREMELY unhappy. I was considering switching to a PC and now really regret my decision to stick with Apple. More confirmation that Apple products have continued to get worse and worse with every release... A $3,600 laptop with average hardware SHOULD NOT CRASH NEW OUT OF THE BOX... no laptop, should crash new out of the box.

Apparently this is not an isolated incident and the original post is from January, 4 months ago. Has there been any response from Apple? Anyone found a solution?

I received my Macbook i9 2.3Ghz in mid March. I also have the issue crashing while in sleep mode. The supplemental update did not resolve the issue. I have been using Apple products for over 25yrs. This is very disappointing, to say the least.

My concern is, it is a hardware issue and I will have to rebuild the whole device again. For what I use mine for, that is several days of work to get everything configured again.

Please, Apple, stop ignoring this issue!!! You will lose valid customers, especially those like me that know both MacOS and Windows very well. I don't want to use Windows full time, but will if my almost $4K MacBook is built to sub-par standards.

Frustrated customer!

Installed the latest updates, running on Catalina. But the updates didn't do the Job for me. Had just another crash...

panic(cpu 0 caller 0xffffff8002016487): "AppleIntelFramebuffer::setPowerState(0xffffff81b11b2000 : 0xffffff7f855ead88, 1 -> 0) timed out after 45960 ms"@/AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-6153.101.6/iokit/Kernel/IOServicePM.cpp:5296

Backtrace (CPU 0), Frame : Return Address

I am experiencing this issue on a very frequent basis, almost once per day. My computer spends almost all of its time asleep, open and connected to two 4k monitors. I have only seen it crash when it is sleeping in this setup.

I can see that people are saying that reseting the SMC and supplemental updates have fixed the issue but these have not helped me.

I’ve just purchased the almost the exact same spec 16inch MBP as yours and I’m having this same issue, been happening since day one of owning. Have lodged a call with Apple’s senior advisors, but this is sounding like it’s a pretty common problem with the 16”.

Actually yes, it has worked like 1/10 times the past months. I didn’t really care about that though, as the crashes are way more of a problem.

Btw, I have a fully maxed out machine, except for the 2tb ssd.

Hey, just now it crashed again. I just found it with the fans at max, hot enough to boil eggs on it. Then it shut off and restarted to the state, i would find it when in crashed during sleep.

Someone mentioned a supplementary Update? I don't have any updates in the sys-prefs nor the app-store. Do people still have this problem?

It started for me, after it installed the latest update 10.15.4. This is a software problem, which renders my 5k mbp unstable. I would really appreciate immediate support!

It's the same specs as the thread owner. Also use Bootcamp.

I'm curious why this thread has been marked 'Solved' as it's clearly not_solved and the reply tagged 'Solved' offers no solution at all. In fact, he/she states they are still having the problem in the post.

Just got my new 16" 2019 MacBook Pro a few days ago and experienced this "crashing while sleeping" phenomenon a few times now. Just downloaded CoconutBattery 3 and my laptop was manufactured 1/20/2020. So I'm not sure if the date matters here. I did do a fresh install after receiving the device because I wanted to set up multiple partitions. I was worried it was related to that, but guess it's not looking at how common this issue is.

10.15.5 Here, I'm having the same issue with my MacBook 16 2019, just bought it couple days ago, I'm using it in clamshell mode and it crashed every time when I try to wake up the computer. Extremely unhappy about this, if this isn't fixed soon, I'll just return it

I have same issue since a couple of weeks, did all the resets recommended, not yet reinstall Catalina. Which apple supports requested. They said than I have to contact the display manufacturer :(

The PowerNap disabling did not help in my case.

Having the same issue since weeks - confronted with apple support recommending the usual things and finally to contact the display manufacturer. Ha, you need to search 10s in google to find that tons of users have the same problem and no OS reinstallation helps. Having tried all recommended septs - also disabling power nap does not help in my case.