MBP 16" 2019 CRASHES WHILE SLEEPING

ANYONE else having a problem with their MacBook Pro going to sleep then crashing? EVERY single day for 4 days now this prompt comes up that says "Your computer was restarted because of a problem." I Purchased a fully loaded 16" MacBook Pro January 2020. A $5000.00 Computer. I have had NOTHING but issue since. The report begins with panic(cpu 0 caller 0xffffff8004a91b2c): Sleep transition timed out after 180 seconds while calling power state change callbacks. Suspected bundle: com.apple.iokit.IOGraphicsFamily. Thread 0x1fbc0. After searching I see 582 people have this same problem...REALLY APPLE? Suggestions were made to others who called apple support and they reinstalled their entire systems, reinstalled this, reinstalled that...I don't know about anyone else but I don't have time for all of that nonsense ESPECIALLY after spending $5k on a computer. Finally I found where a person requested the logic board to be replaced and the issue stopped. If Apple can't get their quality assurance in check I will be spending my money elsewhere. I want this computer replaced.


MacBook Pro (16-inch, 2019)

2.4 GHz 8-Core Intel Core i9

64 GB 2667 MHz DDR4

AMD Radeon Pro 5500M 8 GB

Intel UHD Graphics 630 1536 MB

MacBook Pro 16", macOS 10.15

Posted on Mar 29, 2020 6:15 AM

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Posted on Feb 7, 2021 8:49 AM

I also ended up having my 16 inch 2019 MacBook Pro sent in to Apple under AppleCare to fix the problem. Same things replaced on mine as on others who have reported: Logic Board and TouchID Boards both replaced. It was a pretty quick process taking only about 3-4 days (despite a warning of possibly taking 2 weeks.)


Everything working fine at this point.


If you have the same computer (regardless of specs as this is a problem independent of that) I would recommend sending your computer in before any AppleCare coverage runs out.

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198 replies

Jun 15, 2020 7:39 AM in response to quirozson

I did the PRAM and SMC reset with no luck. I did the disk utility repair. I am not going to erase the hard drive and start over.


It does appear that it happens when connect to an external monitor. Obviously something changed with one of the last two updates. I did not have any issues until about 3 or 4 weeks ago and have not added any software.


Apple needs to send an update out to fix this.

Jun 18, 2020 10:37 PM in response to stormkat

I am in the same situation with my 16 inch MBP. I plug in to 34inch display via HDMI dongle and close lid with bluetooth apple keyboard/mouse and speaker. The shouldn't be an issue, but is, in that I have to reboot every time I walk away for more than <x time for computer to go to sleep> because it crashed -- life long Apple user and very disappointed.

Jun 26, 2020 5:35 AM in response to jlm70

The crash appears to be in the graphics system. I have the lid closed and it is connected to an external monitor. This is happening every single time the computer sleeps. I'm getting concerned about file corruption.


panic(cpu 2 caller 0xffffff800229167c): Sleep transition timed out after 180 seconds while calling power state change callbacks. Suspected bundle: com.apple.iokit.IOGraphicsFamily. Thread 0x2d21.


Backtracing specified thread


Backtrace (CPU 2), Frame : Return Address


0xffffff81fd1f3900 : 0xffffff8001c458f8 


0xffffff92268d3bc0 : 0xffffff8001b413f1 


0xffffff92268d3c30 : 0xffffff8001b3fc2f 


0xffffff92268d3c80 : 0xffffff8001c429f9 


0xffffff92268d3cc0 : 0xffffff8001c4225b 


0xffffff92268d3cf0 : 0xffffff7f857b2ced 


0xffffff92268d3d20 : 0xffffff7f857cbf93 


0xffffff92268d3d30 : 0xffffff7f857b5cb9 


0xffffff92268d3dc0 : 0xffffff7f857c1edc 


0xffffff92268d3e00 : 0xffffff8002214d8a 


0xffffff92268d3ea0 : 0xffffff80022146b4 


0xffffff92268d3ec0 : 0xffffff8001b61565 


0xffffff92268d3f40 : 0xffffff8001b61091 


0xffffff92268d3fa0 : 0xffffff8001ac513e 


      Kernel Extensions in backtrace:


         com.apple.iokit.IOGraphicsFamily(576.1)[B1C0006F-E1F5-37D9-9548-5F918E92B422]@0xffffff7f857aa000->0xffffff7f857fafff


            dependency: com.apple.iokit.IOPCIFamily(2.9)[BE052F4D-9B80-3FCD-B36D-BACB7DEE0DF2]@0xffffff7f82512000




BSD process name corresponding to current thread: kernel_task


Boot args: chunklist-security-epoch=0 -chunklist-no-rev2-dev

Jul 14, 2020 6:27 AM in response to jlm70

I can sure it s not caused by USB-C, I tried without any peripheral hub ( only using batteries, turn off bluetooth ). The crash happen in 2 cases:

  1. Using Sleep function
  2. Fold the screen

100% crash.

Terrrible

I bring it to local apple services, they say it caused by batteries was damaged, they suggest to change batteries with 500 USD

Terrrible Price!!!!

My lap is 2017 macbook Pro

Have any one have same problems ?


Jul 16, 2020 10:55 AM in response to stormkat

I'm hopeful that the issue is resolved, and while I know software/hardware is hard and never perfect, there are two takeaways FOR ME; (1) the fact that this significant an issue passed quality testing on a $3,000+ laptop that is Apple's flagship notebook, considered a 'premium' product, and (2) the fact that it took nearly 4 months to get a fix.


If you market yourself as a 'premium' brand and charge 'premium' prices, then you need to deliver a 'premium' product AND 'premium' support. When inevitable mistakes are made, they need to be addressed immediately.


A BASE 16 MBP is $3k (easily can add thousands more in upgrades); add in a second Apple monitor $5k (not to mention the necessary appendages (aka adapters) required to connect anything) and you're looking at a BASE $8k system that would crash constantly for 4 months until a fix was issued.


FOR ME, that is unacceptable.

Jul 16, 2020 11:46 AM in response to pricus

I agree with this completely. It’s frustrating enough that Apple does not offer a native docking solution given that it is such a common thing to do, but to have a critical issue that renders the computer almost unusable at a desk workstation for PRO users and then to leave it unaddressed through several patches is very frustrating.

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MBP 16" 2019 CRASHES WHILE SLEEPING

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