MBP 16" 2019 CRASHES WHILE SLEEPING

I have this same problem, but it is with a different machine.

Mac Pro (Late 2013)

3.5 GHz 6-Core Intel Xeon E5

64 GB 1866 MHz DDR3

AMD FirePro D300 2 GB

I hope Apple is aware of this and working to resolve this bug.

I’ve had my 16” 2019 MacBook Pro back from Apple for 1 week now and so far so good. No crashes. That’s about the longest I’ve gone without a crash so I think the problem is fixed. They replaced my logic board and T2 board. This pretty much confirms that it is a hardware problem with some of the units, not a software bug. I would recommend sending in your laptop for repair if you’re having the issue.

Here too- crashes at sleep. In total about 4 times a day. (iMac, Retina 4K, 21.5-inch, 2017) I have reinstalled OS, updated OS (s) made numerous calls to Apple, took the computer into "Genius Bar"....they have over and over claimed it to be a "software issue"....funny that software changes are NOT fixing this issue. To say that I am frustrated is an understatement. Apple I thought you were better than this. I can spend 1/2 the time on a crashing PC for 1/2 the price. : ((

I agree that this is unacceptable. What's odd is that this is my first full-time mac laptop. A 2019 16" model loaded... almost $4K

and I'm dealing with crashes multiple times per day. What!? Having been a Windows user for years, this is shocking because I never had any crashes on my Windows laptops or desktops. I think the idea that windows machines frequently crash is an inaccurate and outdated narrative. I've just not experienced it myself. But here I am with what I thought would be a bullet proof system with more crashes than I've ever had in any computer! go figure! Hopefully they can find something wrong and fix it. I'm hoping logic board or t2 chip or both.

by the way, I'm out my computer for 10 days while they repair and service it. They are apparently very busy!

Agree that it's unacceptable! Especially for a $4,000 computer. To be fair, I've had a number of Macs since 2005 and this is the first time I've need a repair or had crashing issues. I think this is just a bad batch of hardware, still unacceptable, but hopefully not a systemic problem at Apple. They really should provide a loaner computer for taking 10 days to repair. That's how long they had mine as well.

I found out that WindowServer is responsible for my situation, do you guys get the same problem?

Command: WindowServer

Path: /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/WindowServer

Version: ??? (???)

Update: After talking with a support agent via chat, they instructed me to send the computer in. They said it was likely a hardware issue. I mailed it to them (they have a super process for returns btw) and just received it back yesterday. The report says they repaired the logic board and the finger print board.

To test it, I am leaving it on, simply closing lid when not working, opening lid when am working & plugging / unplugging from monitor as you normally would. Normal stuff that prior to me sending it to them, would eventually leave the computer unable to resume after sleep at some point. I have done this with my 2015 MBP with same OS installed for the week that the 16" was away and have had 0 issues. SO, in theory, this should not happen anymore on this computer. If it does...well...we have found ourselves a series of 16" lemons.

To lhp1995 point about "I found out that WindowServer is responsible for my situation, do you guys get the same problem?

Command: WindowServer

Path: /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/WindowServer" perhaps this is what it is.

I will see how it goes over the next few days. Hopefully it will not hang after a sleep/hibernation and that will be that.

Will keep you posted.

This will hopefully be my last post in this thread.

Recap: I finally got around to reporting the constant freezing / inability to wake from sleep to Apple a few weeks ago. They made me run a few tests and concluded it was a hardware issue.

Sent in my computer and received it back a week later. The slip inside said they change the logic board and the Touch ID strip. Since then, I have turned off the computer zero times, restarted three and had no issues with it waking from sleep. It is silent and playing nicely with all apps installed.

I feel strongly that many of you that have the MacBook Pro (16-inch, 2019), 2.6 GHz 6-Core Intel Core i7, 16 GB 2667 MHz DDR4, Intel UHD Graphics 630 1536 MB like I do likely have a logic board that is no good. IF you have any guarantee...rush to get the computer repaired before your warranty expires.

Best of luck and I hope to not have to post here for my woes but would gladly help anyone with a similar situation for theirs.

Cheers.

I would also like to add further comment to this. I have had the same issue. I got sick of it and finally opened a ticket with Apple. Laptop went in for repair a week ago. I was notified by Apple repair tech's 2 days ago that my MBP, 16" I9, 32GB, 2TB needs a replacement of the logic board and the Touch ID strip. Thankfully it's still under 1-year warranty because I did not purchase Apple Care. I should have it back later this week.

I asked if this was a common issue and the tech said No but it's not unheard of.

So for others out there with this ceaseless problem, it looks like a hardware issue after all.

I recommend you do not hesitate with such issues like I did. If I had reported this within 90 days, I could have just gotten it swapped out and got a new laptop.

Will post back once I have used the laptop for a few days.

OK just wanted to provide a final update.

Since I've had the computer back, I've had no computer crashes, waking from sleep.

They replaced the logic board and the Touch ID strip. Apparently, that was the issue.

Had it not been under warranty I think repair costs would not have made sense. The tech commented that it's almost the cost of the entire laptop! I'm guessing because the CPU, RAM, and hard drive are all part of the logic board, but I'm not 100% sure.

If you're experiencing this issue and you're under warranty, don't delay to get it fixed.

Thank you guys for the update above!

Here is some updates from my part.

After trying to enter safe mode, it seemed that the problem was solved on my case. Nonetheless, after a few days after upgrading to Big Sur 11.2, the same error happened again when I countered crashes when trying open Epic Store apps (everytime I tried to open it, it crashes) . Thus I had hold the power button again to force shutdown then re-entered Safe Mode again. Will try to see in the next few days whether the app Epic Store is the reasons behind the crashes as I have uninstall the programme.

Will keep you update as soon as I see the results.

I also ended up having my 16 inch 2019 MacBook Pro sent in to Apple under AppleCare to fix the problem. Same things replaced on mine as on others who have reported: Logic Board and TouchID Boards both replaced. It was a pretty quick process taking only about 3-4 days (despite a warning of possibly taking 2 weeks.)

Everything working fine at this point.

If you have the same computer (regardless of specs as this is a problem independent of that) I would recommend sending your computer in before any AppleCare coverage runs out.

I purchased a MBP 16 in Oct 2020 thinking I would be able to use software made for 64 bit processors, my 2011 MBP 32 bit processor wasn't able to handle the new software applications. I never had a problem using a Mac once I learned the system until now. Now the software crashes daily whether I put it to sleep or not. It crashes daily. Sometimes I get the black screen of death and have to call apple care. They have some tricks that bring the screen back to life and it reloads the software. Doesn't change a thing. I thought going to an older version of software might help but am having trouble getting the software to load.

I hope apple will address the issue. This is just not what one expects from Apple. It is sad. Where is Steve? His spirit in Apple, I mean.

I had this problem with my 2019 MacBook Pro. Overnight, everynight, left plugged. Next morning: crash and sometimes a blue/grey screen. I couldn't find the problem. Did all the restarts, holding down keys, resetting PRAM and VRAMs or whatever.

I even got Apple to take it in and run tests while it was underwarranty. They couldn't repeat the problem. And then I realised something:

I'd been powering the MacBook via a Satechi USB-C dongle. They weren't using one of those in the MacStore, which is why it wasn't crashing. Since powering the Mac directly from the USB-C NOT via the Satechi Dongle, I've not had this problem.

This probably won't fix the problem for everyone. But it might help some.

Is there a question in there? If so— could you clear re-state the question.

If this is strictly a rant then please submit it in its entirety to Apple Feedback http://www.apple.com/feedback