Can't enable icloud Drive On iPhone 11

Hi, thank you for your quick response, but that did not work.

I restarted my phone as you instructed, went into settings, selected my name, selected iCloud, then flipped the toggle switch to turn on iCloud drive.

This is the screen I am presented with every time I attempt to enable icloud Drive. These buttons don’t work. Is that how the screen is SUPPOSED to look?

Hi, I ended up doing a hard reset of my phone, then restored it from backup. As it was restoring, it gave me the option to enable iCloud Drive, which I did.

Everything seems to be fine now. Thanks for your suggestions. I appreciate it.

Hi, thank you for your quick response, but that did not work.

I restarted my phone as you instructed, went into settings, selected my name, selected iCloud, then flipped the toggle switch to turn on iCloud drive.

This is the screen I am presented with every time I attempt to enable icloud Drive. These buttons don’t work. Is that how the screen is SUPPOSED to look?

Hi, are you using a Windows computer? I just accessed iCloud from my Windows laptop and you can see the icons presented on the home page. You want "Pages." It’s on the bottom left.

I haven’t actually had to use this method myself, so I don't know the exact sequence of steps, but it should be pretty self-explanatory once you’re in "Pages." Try again and see if it works. If not, try browsing Jfkladsjo's responses in this thread. Or you could Google it. Good luck!

Anmolkakkar, before I did the hard reset, I plugged my phone in, made sure it was connected to my home wireless network, and let it charge for a couple hours. Backup only occurs when the phone is plugged in. After a couple of hours, I did the hard reset. All of my settings and everything were retained. Even my icons on the home screen were in the exact place they were before. It was pretty flawless. My messages were there too.

I don't think you will lose your chats and data. Just make sure you enable iCloud backup for every category. Remember, iCloud and iCloud Drive are separate entities. That's something I didn't realize at first. Your backups go to iCloud. You SAVE items to iCloud Drive, just as you would Dropbox, etc. As long as you plug your phone in, connect to your home wireless network, and give your phone a chance to perform a backup, you should be fine. Just make sure you restore from the latest backup.

I am by no means an expert, but I'm learning as I go along. This is my first time owning an iPhone, so there has been a bit of a learning curve. But it's not that bad. Good luck!

I'm glad you found the thread helpful . . . I was extremely frustrated when I started it! As for Apple tech support, I can't fathom why they wouldn't have suggested a hard reset as your first option. Wouldn't a tech support professional start off with the simplest potential solution first, before bothering about screenshots and logs? I mean, I figured this out for myself in a matter of hours. They couldn't do the same in two weeks? Scary.

Anyway, good luck and enjoy your phone!

Of course you signed in and out of iCloud and retarted your phone BEFORE calling tech support, as any logical person would do. It's what I initially did myself. My point is, tech support should already be familiar with this issue and know that a hard reset is probably the best option. Hopefully, they see this thread! Lol. Take care.

I feel your pain! I recently came over to Apple from Android, which has been mostly a good experience but frustrating and disappointing as well.

The good is that my iPhone 11 Pro Max is a gorgeous, unbelievably fluid, blazingly fast device that is, without a doubt, the nicest phone I’ve ever owned. As they say, it’s like buttah!

The bad is Apple itself, a company I feel often punishes its loyal customers with arrogance and indifference. With Android, which I was with for over a decade, they seem to go out of their way to give their customers options, to give them the ability to customize things in a way that makes the user experience much more fulfilling and complete.

Apple, on the other hand, seems to think every random idea they have is a perfect one, every strange decision they make is what the customer needs. And the way they force developers to hobble some of the functionality of their apps is apalling; all it does is take away from the user experience.

I get that Apple is a tightly closed and controlled ecosystem, while Android is open source. That’s no reason to be so draconian when it comes to giving the very people who buy your products the ability to have a choice. If I want to change the color of iMessages, or have a widget on my home screen, or make Gmail my default provider, that shouldn’t be a problem. But it is. And it gets old fast.

So, I totally get where you’re coming from. I really want to love the Apple ecosystem--I had even been considering getting an Apple Watch and an iPad--but seeing how inhospitable that ecosystem is to change or customization gives me pause.