Level 1

109 points

Can't enable icloud Drive On iPhone 11

Hi, I have an iPhone 11 Pro Max running iOS 13.4. My carrier is T-Mobile. When I go into the Files app, I’m presented with a big blue button that says "Turn on iCloud Drive."

When I press that button, it takes me to the iCloud panel in Settings. In that panel is a switch to turn on iCloud drive. When I flip the switch on and it turns green, it opens up a screen that says "Upgrade to iCloud Drive."

The problem is that the actual "Upgrade" button doesn't do anything when pressed, and neither does the "Cancel" button. They are also overlapping each other.

I am now stuck and unable to activate or access my iCloud Drive. Has anyone else experienced this issue? Any help would be appreciated. I have enclosed a screenshot of the three screens in question:Thank you!

iPhone 11 Pro Max, iOS 13

Posted on Mar 30, 2020 1:26 AM

Top-ranking reply

KiWeThOn

Level 1

13 points

Posted on May 30, 2020 8:55 AM

Agreed,

logging on a windows browser may or may not have helped for me.

iCloud Drive didn’t start working when I logged in from a windows machine.

I then realised it might be a payment acknowledgment issue. Something on Apple’s end wasn’t satisfying the “have paid for” iCloud Drive setting, so the Apple device cannot turn iCloud Drive on.

so, go into settings, your AppleID, click into payments and shipping. iCloud Drive started working on the Apple device. Repeated the steps on the other Apple device, it also started working,

Suspect it is a glitch between handling an iCloud Drive upgrade payment setting to “paid” that doesn’t quite sync right.

No need for factory reset!

hope that helps!

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84 replies

AdiOgale

Level 1

4 points

Jan 2, 2021 8:30 AM in response to Nightflyre9

iCloud Drive version has changed. So you have to upgrade the version of iCloud Drive. To do that, you can log into icloud.com -> iCloud Drive -> upgrade now

This does not have any impact/dependence on payment method you have set up.

Nightflyre9 Author

Level 1

109 points

Jul 19, 2020 11:41 AM in response to nikil1980

Hi, you need to go to Pages, as Anmolkakkar mentioned. Once you're in Pages, there should be an option to "enable iCloud Drive." See if that works. Let us know. Good luck!

eran35

Level 1

4 points

Nov 25, 2020 12:32 PM in response to Nightflyre9

This is kinda funny, but I solve it with windows computer. Sign it to iCloud account and then the Keynote,Pages was shown. Good luck!

ybrailo

Level 1

4 points

Dec 13, 2020 9:15 PM in response to jfkladsjo

THANK YOU SO MUCH !!!!!

Same happened to me (switched from Android).

I needed to upgrade my account on my computer !!

Apr 29, 2020 5:28 AM in response to Nightflyre9

I have been dealing with tech support for over 2 weeks now in regards to this same issue. I have been researching it for over a month, and was unable to find ANYTHING! When I called Apple support they requested screen shots, analytic logs, et centera. They informed me they had never seen anything like this before.

I had never used iCloud Drive, but I knew that it was a recent issue. Running iPhone 8+, and a iPad 7th gen 10.2; I could not turn on iCloud Drive to communicate with NOTABILITY.

It wasn’t until last night, that I finally found this thread. I chose the iPad, did a backup of everything, using the iCloud, and I completely erased the iPad. When I restarted the iPad, magically the iCloud was working on the iPhone, it would then enable on the iPad, and all is well.

While I am sorry you were having this same issue, I am glad someone else had posted about it, especially after all I’ve been through with Apple support and trying to find the answer on my own.

hope all is well,

stay safe'

Joseph

Nightflyre9 Author

Level 1

109 points

Jul 19, 2020 8:50 AM in response to nikil1980

Hi, just plug it into a wall outlet. I would wait about 45 minutes to an hour for the backup. I don’t know if it takes quite that long, but it’s better to be safe. You can see your latest backup by going into settings>iCloud>backup.

To do the reset, go to settings>general>reset. When your phone reboots from backup, it should give you the option to "enable iCloud Drive." It did for me. Let me know how it turns out. Good luck!

Jul 19, 2020 8:38 AM in response to Nightflyre9

Hi, No I don't see anything like "Upgrade to icloud drive". Very strange. I went to the apple store today and there was a long wait, but the guy told me if I did a softwear update then it sort the problem. I have just done that and it is still the same so it looks like I will need to do the hard reset. Do I need to plug it into the computer before and wait for a while.

I will give this a go this afternoon and hoepfully it'll work.

May 6, 2020 3:04 PM in response to jfkladsjo

OMG! This totally worked. Saved me the hassle of doing a factory reset for just this thing.

THANKS A TON!

Jul 19, 2020 12:26 PM in response to anmolkakkar

It could be possible that your icloud drive is already enabled. In that case, try to find and turn it off and then back on.

Nightflyre9 Author

Level 1

109 points

Mar 30, 2020 1:59 AM in response to Nightflyre9

Hi, thank you for your quick response, but that did not work.

I restarted my phone as you instructed, went into settings, selected my name, selected iCloud, then flipped the toggle switch to turn on iCloud drive.

This is the screen I am presented with every time I attempt to enable icloud Drive. These buttons don’t work. Is that how the screen is SUPPOSED to look?

Nightflyre9 Author

Level 1

109 points

Mar 30, 2020 2:00 AM in response to Pactricia666

Hi, thank you for your quick response, but that did not work.

I restarted my phone as you instructed, went into settings, selected my name, selected iCloud, then flipped the toggle switch to turn on iCloud drive.

This is the screen I am presented with every time I attempt to enable icloud Drive. These buttons don’t work. Is that how the screen is SUPPOSED to look?

Apr 27, 2020 3:27 PM in response to Nightflyre9

well, I have the exact issue and unfortunately hard reset is not an option since I migrated from Android to it just a month ago and had restored my backup in this (which is not yet backed up to my iCloud drive). I will loose all my data and chats that are critical.

I am using an iPhone 11 pro 64GB on iOS 13.4.1 and see the exact same screen.

Can someone from the apple team acknowledge this bug and raise it to the development team to fix in the next software release? At this stage, it is difficult to recommend such a good device due to such naive untested bugs. Didn't expect this from Apple!

Nightflyre9 Author

Level 1

109 points

Apr 29, 2020 6:08 AM in response to Nightflyre9

I'm glad you found the thread helpful . . . I was extremely frustrated when I started it! As for Apple tech support, I can't fathom why they wouldn't have suggested a hard reset as your first option. Wouldn't a tech support professional start off with the simplest potential solution first, before bothering about screenshots and logs? I mean, I figured this out for myself in a matter of hours. They couldn't do the same in two weeks? Scary.

Anyway, good luck and enjoy your phone!

Apr 29, 2020 6:27 AM in response to Nightflyre9

They asked me to sign in/ out of iCloud. I had done that about 20 times. They asked me to restart my device. That was the extent of the situation. The amusing thing, when I would go to iCloud.com I couldn’t even access iCloud Drive through the website, it said “has stopped responding.”

Anyway, I am glad it’s all taken care of now.

bushra28

Level 1

4 points

May 1, 2020 2:20 AM in response to Nightflyre9

Honestly, I am most disappointed by Apple iPhones. I recently had a problem with my phone and was forced to format it. Lost all of my memories and data !!! And now I am trying to avoid repeating the same tragedy, but I am faced with this bug. It is like a message from Apple: Come on lose your data. It is just our signature as a company. We protect your data even from you !

For my next buy, I will definitely never consider Apple devices ever again !

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Can't enable icloud Drive On iPhone 11