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71 points

Can't enable icloud Drive On iPhone 11

Hi, I have an iPhone 11 Pro Max running iOS 13.4. My carrier is T-Mobile. When I go into the Files app, I’m presented with a big blue button that says "Turn on iCloud Drive."

When I press that button, it takes me to the iCloud panel in Settings. In that panel is a switch to turn on iCloud drive. When I flip the switch on and it turns green, it opens up a screen that says "Upgrade to iCloud Drive."

The problem is that the actual "Upgrade" button doesn't do anything when pressed, and neither does the "Cancel" button. They are also overlapping each other.

I am now stuck and unable to activate or access my iCloud Drive. Has anyone else experienced this issue? Any help would be appreciated. I have enclosed a screenshot of the three screens in question:Thank you!

iPhone 11 Pro Max, iOS 13

Posted on Mar 30, 2020 1:26 AM

Best reply

Nightflyre9 Author

Level 1

71 points

Posted on Mar 30, 2020 8:50 PM

Hi, I ended up doing a hard reset of my phone, then restored it from backup. As it was restoring, it gave me the option to enable iCloud Drive, which I did.

Everything seems to be fine now. Thanks for your suggestions. I appreciate it.

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Can't enable icloud Drive On iPhone 11

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