Level 1

109 points

Can't enable icloud Drive On iPhone 11

Hi, I have an iPhone 11 Pro Max running iOS 13.4. My carrier is T-Mobile. When I go into the Files app, I’m presented with a big blue button that says "Turn on iCloud Drive."

When I press that button, it takes me to the iCloud panel in Settings. In that panel is a switch to turn on iCloud drive. When I flip the switch on and it turns green, it opens up a screen that says "Upgrade to iCloud Drive."

The problem is that the actual "Upgrade" button doesn't do anything when pressed, and neither does the "Cancel" button. They are also overlapping each other.

I am now stuck and unable to activate or access my iCloud Drive. Has anyone else experienced this issue? Any help would be appreciated. I have enclosed a screenshot of the three screens in question:Thank you!

iPhone 11 Pro Max, iOS 13

Posted on Mar 30, 2020 1:26 AM

Top-ranking reply

KiWeThOn

Level 1

13 points

Posted on May 30, 2020 8:55 AM

Agreed,

logging on a windows browser may or may not have helped for me.

iCloud Drive didn’t start working when I logged in from a windows machine.

I then realised it might be a payment acknowledgment issue. Something on Apple’s end wasn’t satisfying the “have paid for” iCloud Drive setting, so the Apple device cannot turn iCloud Drive on.

so, go into settings, your AppleID, click into payments and shipping. iCloud Drive started working on the Apple device. Repeated the steps on the other Apple device, it also started working,

Suspect it is a glitch between handling an iCloud Drive upgrade payment setting to “paid” that doesn’t quite sync right.

No need for factory reset!

hope that helps!

View in context

Similar questions

84 replies

MA-z

Level 1

4 points

Aug 15, 2020 2:21 AM in response to jfkladsjo

This totally works!! you rock man!! Tons of thank u’s

timjday

Level 1

4 points

Aug 23, 2020 7:59 PM in response to jfkladsjo

thankyou!

Oct 9, 2020 8:20 AM in response to jfkladsjo

Thank you; this was really helpful!

MjAmegah

Level 1

4 points

Nov 14, 2020 11:43 PM in response to jfkladsjo

Incredibly awesome. Thanks a billion. Very helpful. Saved me from hard resetting.

Jeeperoo

Level 1

4 points

Nov 28, 2020 4:59 PM in response to jfkladsjo

Omg this is good. Thanks for the help. Tried to hard reset but wasn’t able to fix it but this.. perfect

LeonQ8

Level 1

4 points

Dec 2, 2020 9:20 AM in response to HongKongMark

This worked for me ty man

Dec 3, 2020 3:02 AM in response to KiWeThOn

solved my problem after i already switched to android. but iphone still with me as my son's phone.

Dec 15, 2020 11:08 AM in response to anmolkakkar

Worked for me, thanks very much.

Feb 10, 2021 1:46 PM in response to jfkladsjo

Thanks a lot my friend it worked for me!!!!!

Mar 30, 2020 1:27 PM in response to Nightflyre9

I do not know if this will work but you can try this instead of pressing the upgrade, if you wish to upgrade your iCloud:

Go to Settings > [your name] > iCloud > Manage Storage or iCloud Storage.
Tap Buy More Storage or Change Storage Plan.
Choose a plan.
Tap Buy and follow the onscreen instructions.

If you are able to upgrade that way, then its good. But if not, this might be a bug on the latest iOS 13.4 update or something. Please do contact Apple Support

Nightflyre9 Author

Level 1

109 points

Apr 27, 2020 3:52 PM in response to anmolkakkar

Anmolkakkar, before I did the hard reset, I plugged my phone in, made sure it was connected to my home wireless network, and let it charge for a couple hours. Backup only occurs when the phone is plugged in. After a couple of hours, I did the hard reset. All of my settings and everything were retained. Even my icons on the home screen were in the exact place they were before. It was pretty flawless. My messages were there too.

I don't think you will lose your chats and data. Just make sure you enable iCloud backup for every category. Remember, iCloud and iCloud Drive are separate entities. That's something I didn't realize at first. Your backups go to iCloud. You SAVE items to iCloud Drive, just as you would Dropbox, etc. As long as you plug your phone in, connect to your home wireless network, and give your phone a chance to perform a backup, you should be fine. Just make sure you restore from the latest backup.

I am by no means an expert, but I'm learning as I go along. This is my first time owning an iPhone, so there has been a bit of a learning curve. But it's not that bad. Good luck!

Nightflyre9 Author

Level 1

109 points

Apr 29, 2020 6:45 AM in response to Phlebotjoe

Of course you signed in and out of iCloud and retarted your phone BEFORE calling tech support, as any logical person would do. It's what I initially did myself. My point is, tech support should already be familiar with this issue and know that a hard reset is probably the best option. Hopefully, they see this thread! Lol. Take care.

bushra28

Level 1

4 points

May 1, 2020 7:30 AM in response to Nightflyre9

Thank you for your kind words. I hope that you won't face any problems with your iPhone.

I agree with every word you said about Apple. However, I disagree that the quality of their devices is any better than other companies. I have an iPhone and iPad. Generally, at the beginning, they work amazingly fast. However, after 1 year or 1 year and a half, you start facing system and battery problems. Devices can suddenly shut down.

Customers pay around $1000 to get a device that most likely will be replaced after 20 months! When I got my iPhone, I thought that I am getting a distinctive device that will last for a long time. I was shocked that the device performance deteriorated sharply after one year. All is possible. It can suddenly stop. All data can be deleted without any hope of recovery.

Therefore, my advice is to always keep a back up and never ever trust Apple.

Nightflyre9 Author

Level 1

109 points

May 1, 2020 5:27 PM in response to anmolkakkar

I hope you’re able to get everything sorted out. Also, WhatsApp is saved to your iCloud as long as you have your iCloud activated.

You should still be able to do a hard reset without losing anything. If you’re worried, just Google iCloud and WhatsApp first.

Good luck!

Jul 18, 2020 12:04 AM in response to Nightflyre9

Thank you for getting back to me. I can see the icloud drive on the 1st page where it says 'Good morning Niki' and has other icons like photos, mail, pages, notes etc, but there doesn't seem to be anywhere where I can switch it to on? I'm not sure what I am missing.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Can't enable icloud Drive On iPhone 11