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Nightflyre9 Author

Level 1

87 points

Can't enable icloud Drive On iPhone 11

Hi, I have an iPhone 11 Pro Max running iOS 13.4. My carrier is T-Mobile. When I go into the Files app, I’m presented with a big blue button that says "Turn on iCloud Drive."

When I press that button, it takes me to the iCloud panel in Settings. In that panel is a switch to turn on iCloud drive. When I flip the switch on and it turns green, it opens up a screen that says "Upgrade to iCloud Drive."

The problem is that the actual "Upgrade" button doesn't do anything when pressed, and neither does the "Cancel" button. They are also overlapping each other.

I am now stuck and unable to activate or access my iCloud Drive. Has anyone else experienced this issue? Any help would be appreciated. I have enclosed a screenshot of the three screens in question:Thank you!

iPhone 11 Pro Max, iOS 13

Posted on Mar 30, 2020 1:26 AM

Top-ranking reply

Nightflyre9 Author

Level 1

87 points

Posted on Mar 30, 2020 1:59 AM

Hi, thank you for your quick response, but that did not work.

I restarted my phone as you instructed, went into settings, selected my name, selected iCloud, then flipped the toggle switch to turn on iCloud drive.

This is the screen I am presented with every time I attempt to enable icloud Drive. These buttons don’t work. Is that how the screen is SUPPOSED to look?

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Similar questions

84 replies

Nightflyre9 Author

Level 1

87 points

Jul 14, 2020 6:22 AM in response to helmut209

Sorry, that last post was meant for Kdon88.

Jul 16, 2020 2:04 AM in response to jfkladsjo

Thank you a thousand time,,

Jul 19, 2020 8:49 AM in response to nikil1980

No need for a factory reset or a hard reset. Do you have a mac/windows machine around? This can be solved quickly in 2 mins.

Nightflyre9 Author

Level 1

87 points

Jul 19, 2020 8:56 AM in response to anmolkakkar

Hi, I suggested that he use a Windows computer and Pages, but it doesn’t seem to be working for him. That’s why I gave him the option to do a hard reset.

Jul 19, 2020 8:57 AM in response to anmolkakkar

Hi, Yeah i have a windows laptop. I have tried looking for what's been recommended but had no joy. If you are able to offer support that would be great!

Jul 19, 2020 9:38 AM in response to nikil1980

No problem. If you go to iCloud.com, after logging in, do you see Pages as an option?

Jul 19, 2020 11:07 AM in response to anmolkakkar

Yes, its says "Good Evening Niki", then below it has icons for Mail, Contacts, Calender, Photos, Icloud Drive, Notes, Reminders, Pages, Numbers, Keynote, Findnote, Find Friends, Find Phone

Nightflyre9 Author

Level 1

87 points

Jul 19, 2020 11:41 AM in response to nikil1980

Hi, you need to go to Pages, as Anmolkakkar mentioned. Once you're in Pages, there should be an option to "enable iCloud Drive." See if that works. Let us know. Good luck!