Level 1

109 points

Can't enable icloud Drive On iPhone 11

Hi, I have an iPhone 11 Pro Max running iOS 13.4. My carrier is T-Mobile. When I go into the Files app, I’m presented with a big blue button that says "Turn on iCloud Drive."

When I press that button, it takes me to the iCloud panel in Settings. In that panel is a switch to turn on iCloud drive. When I flip the switch on and it turns green, it opens up a screen that says "Upgrade to iCloud Drive."

The problem is that the actual "Upgrade" button doesn't do anything when pressed, and neither does the "Cancel" button. They are also overlapping each other.

I am now stuck and unable to activate or access my iCloud Drive. Has anyone else experienced this issue? Any help would be appreciated. I have enclosed a screenshot of the three screens in question:Thank you!

iPhone 11 Pro Max, iOS 13

Posted on Mar 30, 2020 1:26 AM

Top-ranking reply

KiWeThOn

Level 1

13 points

Posted on May 30, 2020 8:55 AM

Agreed,

logging on a windows browser may or may not have helped for me.

iCloud Drive didn’t start working when I logged in from a windows machine.

I then realised it might be a payment acknowledgment issue. Something on Apple’s end wasn’t satisfying the “have paid for” iCloud Drive setting, so the Apple device cannot turn iCloud Drive on.

so, go into settings, your AppleID, click into payments and shipping. iCloud Drive started working on the Apple device. Repeated the steps on the other Apple device, it also started working,

Suspect it is a glitch between handling an iCloud Drive upgrade payment setting to “paid” that doesn’t quite sync right.

No need for factory reset!

hope that helps!

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84 replies

May 6, 2020 5:03 PM in response to jfkladsjo

PAGES wasn’t even an option when I went to iCloud.com.

y1mrn

Level 1

4 points

May 14, 2020 12:20 PM in response to Phlebotjoe

I had the same issue, no pages option. Try accessing iCloud.com from a windows PC as this worked for me.

Thanks jfkaldso for the original solution as I also did not fancy a factory reset

May 18, 2020 11:48 AM in response to jfkladsjo

Legend. Thanks

Jun 9, 2020 1:17 AM in response to Nightflyre9

I did an hard reset and then my phone restored it from the backup but the icloud drive still doesn’t work

Jun 9, 2020 1:24 AM in response to jfkladsjo

Thanks a lot that works great

Nightflyre9 Author

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109 points

Jul 2, 2020 2:40 PM in response to spawklz

Glad that worked out for you! And thanks to Jfkladsjo for the "Pages" solution.

Jul 14, 2020 6:02 AM in response to Kdon88

I just wanted to share a non-destructive method to enable iCloud Drive, using obsolete equipment. I have no experience in the back up of WhatsApp chats.

Nightflyre9 Author

Level 1

109 points

Jul 14, 2020 6:07 AM in response to helmut209

Helmut209, I'm glad that worked for you. That’s a method that could possibly work for others too.

Nightflyre9 Author

Level 1

109 points

Jul 14, 2020 6:22 AM in response to helmut209

Sorry, that last post was meant for Kdon88.

Jul 16, 2020 2:04 AM in response to jfkladsjo

Thank you a thousand time,,

Jul 19, 2020 8:49 AM in response to nikil1980

No need for a factory reset or a hard reset. Do you have a mac/windows machine around? This can be solved quickly in 2 mins.

Jul 19, 2020 8:57 AM in response to anmolkakkar

Hi, Yeah i have a windows laptop. I have tried looking for what's been recommended but had no joy. If you are able to offer support that would be great!

Jul 19, 2020 11:07 AM in response to anmolkakkar

Yes, its says "Good Evening Niki", then below it has icons for Mail, Contacts, Calender, Photos, Icloud Drive, Notes, Reminders, Pages, Numbers, Keynote, Findnote, Find Friends, Find Phone

sojHu

Level 1

4 points

Jul 30, 2020 4:59 PM in response to jfkladsjo

THANK YOU SO MUCH ! THIS WAS A LIFE SAVER!

Jomarfm

Level 1

4 points

Aug 10, 2020 11:24 AM in response to jfkladsjo

This should be at the top of the page! This worked for me without having to do a hard reset. Thanks!

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Can't enable icloud Drive On iPhone 11