iphone 11 ios 13.4 not appearing itunes

PS : on my MBPRO I tried to do the same without erasing iTunes, just clicking INSTALL and it worked too :)

tx everyone.

I called Apple Senior advisor, after 2 hours of wait, and the only suggestion was to upgrade to Catalina. Which no go for me. I am looking for a better solution.

Is there an application available to transfer audio and video files from desktop to iPhone?

I never ever update my OS without waiting period. That's why I am still on High Sierra, because of some reasons, that relates to video production plugins and apps. I never wait to update iOS as there was never a problem, I wish I would this time, as I have only 2 choices, either use a 3rd party application, very slow syncing, or update to Catalina, which forces me to get a new Mac.

I hope the bug will be fixed and I will be abl eto use my iTunes again.

Thanks Gershon,

I can’t do option 1 because of the age of my computer; I might try option 2 but it sounds inelegant; but in all likelihood I’m stuck with option 3. And hope for that seems scant after yesterday’s update that fixed some FaceTime bug (I never use it) and ignored this one.

Thanks again and let me know if you solve it, please.

I really don’t want to uninstall iTunes. I keep a whole bunch of playlists, and extensive song ratings and tags, plus a bunch of Applescripts over thousands of songs. I’d hate to have to reattach all that, assuming I’d even be able to figure out how.

Sasan, I will try your suggestion in spite of Apple support adviced me to reinstall the OS High Sierra , because the iTunes is a part of OS.

I don't have the music folder, I assume you meant iTunes folder.

https://support.apple.com/kb/DL2034?viewlocale=en_GB&locale=en_GB

here is the link for high sierra.

however you can click on the address i previously provided and click on mac os

then find the right security update for your operating system.

Thanks for the info, Genonooch. This problem has been driving me nuts for a week.

Would you mind directly emailing me detailed instructions, including links to the downloads if they are easy to get?

wxyz1999@gmail.com

THANK YOU!

Not yet. I'm still trying to get my head around what files I need to move to a separate location. I think iTunes Library.itl is the crucial one but I'm not sure if that resides where I think it does and whether the copy I operate every day is the one I'm looking at on my hard drive.

Wouldn't it be nice if planned obsolescence wasn't a thing?

what version of mac os are you using? if it is high sierra and your music library are in a different location just move the iTunes folder inside the library address i have given before and open iTunes, and check.

if you move the correct folder, and then open iTunes, it should show you no songs at all. so try moving the folder and re open iTunes to see if the music have been gone? if yes you are doing it correct. if music stayed there you should move another folder.

I am very appreciative of everyone's input -- especially Sasan's suggestions.

I was not able to follow the steps perfectly because after removing and re-installing iTunes, the security update returned an error message (I'm guessing because the update was already installed).

And then when I plugged my phone into the USB, it gave the Trust/Don't Trust dialogue. But once I got to that point, the phone is still not appearing in iTunes.

I'll check back on this page later to see how everyone is doing. Thanks, Sasan and everyone else!

Fred

It does show up in the device tree, iPhoto, and Image Capture.

Maddening.

I hope you all have better luck than I do. I'm going to take a break for my own sanity.

FNCheng I may have no luck as well, because of this article. I tried on another computer with clean iTunes and it did not recognize my iPhone either. Here is the reason:

https://www.fonepaw.com/itunes/software-update-required-to-connect-to-iphone.html

Thanks Sasan,

I'm in High Sierra. I guess the expression "music library" confuses me. Generally I take that to mean the catalogue file that connects iTunes to the music. That file is named "iTunes Library." It tells the iTunes folder where all the digital song files reside. I could try to get rid of it with "Clean my Mac" but don't want to lose any preferences or scripts, so I'm hoping the cleaning program doesn't wipe out any of the ancillary files I need.

I might try it tomorrow. The whole thing ****** me off because I didn't even want this stupid update; my phone just kept nagging me incessantly to accept it so, figuring it was no big deal, I did. Now I'm thinking it was a way to obsolete my trusty 2010 Mac Pro, which can't run Catalina (a version of OSX I already hate because of all this).

I'd use a third-party syncing software but my music is all lossless and I count on iTunes to downsample the files to a more manageable size for storage on the phone.

I hope this gets fixed.

Hi Sasan,

When you say, "warn you about the new iTunes software update," do you mean this message (see screenshot)?

If so, that's the part of the process that is the problem; because when I try to do that update, I get this error message:

Any suggestions about that?

Let me repeat, your help in all of this has been much appreciated. I'll keep trying these fixes, but so far no luck.

Thanks again!

Fred