Audio sound when recording a video.

Yo,


Today I realised I am having this issue. I recorded a video and the first 10 seconds approximately the volume of the video is low and then it goes to normal automatically. This only happens if you record on stereo. If stereo is off, no problem with sound volume at all.-


I use bluetooth, but it was disabled at the time of the recording.-


I reset the iPhone pressing the volume buttons (volume up down and power) but the problem persists.-


I have an iPhone 11 Pro using version 13.4.-


My wife has an XS on version 13.4 as well and no issues at all.-


Has anyone experienced this before? Any input is much appreciated.-

iPhone 11 Pro, iOS 13

Posted on Apr 4, 2020 3:30 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 10, 2020 8:22 PM

FORGET IT. This does not solve it either. I’m utterly perplexed. I’ll be reaching out to Apple engineering to see what is up. I loath to load yet another beta on my phone but maybe 14.2 addresses it. Idk


———


I believe I’ve discovered what the **** may have been causing this for so many users across so many iPhone versions and OS versions. Researching this has been affecting many users for YEARS!


So here it is. You need to clean the speaker/microphone grills on the iPhone.


Each model has the mics and speakers in slightly different locations. There are three on the iPhone 11 Pro Max for example.


One mic is next to the ear piece speaker above the screen, where the face unlock and selfie cameras are at.


Another is on the bottom (where the holes are next to the lighting port.


And the last is on the back where the camera array is. (Looks like a black dot / hole on the bottom right of the square.)


Here is exactly what I did to fix the audio gain using stereo.


I first used a “mild” soap to wash the exterior and rinsed it very well. I then blew into the holes and grills to get as much water out as possible. I then used a hair dryer very quickly and gently to dry out any remaining moisture.


DO NOT use the maximum setting on the hair dryer and do not cook your phone with it. You only need some heat to evaporate the water. If you wish to be ultra cautious just let it dry overnight.


Lastly, and this one is probably the singular more important thing I did:


I used an alcohol pad (the sort used to sanitize and area before getting an injection or drawing blood) and carefully cleaned the grill on the front (top) of the iPhone where the earpiece and face cameras are at. I rubbed back and forth a few times using my fingernail to push just enough of the alcohol pad in to clean the grill.


You will want to avoid getting alcohol on the screen as it can wear out the oleophobic coating and then fingerprints and other stuff will become far more challenging to clean.


once done I wiped the few drops of alcohol around the grill area and tested the camera.


and boom. It worked.


why is this happening you may ask?


As we use our phones we may sweat or get other natural oils and residue that deposit in these grills and holes. They obviously block proper sound conduction and as a result cause the mic to be totally off calibration. This is why the video starts quiet and gradually ramps up.


frankly, this should be part of the basic user maintenance manual for all iPhone models. Especially those with water protection because the grills on those are also coated with a thin veneer of plastic which makes them more sensitive to residue collection.


If this process is too intimidating for you to try and your phone is under warranty just take it in for service or replacement. They will be able to resolve it by replacing the speaker / mic arrays.


PS: I’ve been writing and recording music for 29 years. I’m embarrassed this wasn’t the first thing I thought of. LOL


Similar questions

238 replies

Oct 11, 2020 5:38 AM in response to Shikhs30

That’s really great to hear. I’m glad it worked for you too.


I think **** has been happening to a lot of people over the years. It’s odd that this particular iPhone was the first one I’ve ever had the problem with. Maybe I was less meticulous about cleaning it. Idk.


idk if it’s possible but we should mark the solution I provided as the correct answer so others can find it as well. I’m also going to circle back with Apple engineering and ask that they put out something about cleaning and maintenance that covers this topic.

Oct 11, 2020 8:06 AM in response to Shikhs30

Hey I’m glad we found a solution together. Honestly I’d have been as dumbfounded and might never have pursued a solution had I not read what others had been experiencing as well. So thanks for contributing!


PS: I created a separate thread with a description of the problem and the solution in a separate post marked as “answered”. Hopefully that will make it easier for people to find the info they need.


Here is the link:


https://discussions.apple.com/thread/251906671?answerId=253638363022#253638363022

Oct 18, 2020 8:59 AM in response to amlendon

I have the same exact issue! Muffled sound for the first 10 sec, then back to normal recording sound. Mine is also intermittent, it’s been several months now, sometimes it will just fix itself. But I don’t want to wait til it fix itself coz what if it doesn’t!!!!! All my videos taken during the broken days are ruined!!! Sob sob! The videos that I took today are all ruined! Can’t hear the first 10 secs unless I put the phone to my ear! So frustrating!

Dec 13, 2020 2:53 PM in response to nacho182

I have this same issue.... iphone 11 pro has been an absolute piece of **** tbh. Can’t screenrecord without causing Lag on the audio/picture sync, can’t even crop or trim videos without the quality degrading majorly AND causing the audio/picture to go out of sync. (If it already wasn’t) Can’t record anything in 4K that can be worked with in a video editing program, apparently because it records in variable frame rate. Then THIS issue with the sound being mute in the first 10 seconds of videos it the final straw for me. I have iphones 5, 6, & 7 which all work fine to this day. I got this 11 Pro so I could make youtube videos.... Only to find out you can’t record in 4k without file sizes being enormous, then standard recordings don’t work either because when you trim the MUTED volume off the beginning of the video it ruins the quality & makes the video out of sync. Super disappointing product.

Feb 9, 2021 6:28 PM in response to Bobaloo

I tried your workaround but unfortunately no change for me. It is still the same. Audio is recorded at low volume for the first 8 ~ 10 seconds then to normal volume. All other - voice recording app, facetime, and other video recording app - works fine. Only when recorded with the Apple’s camera app... this happens.

Jun 19, 2021 5:03 PM in response to nacho182

My iPhone 12 Pro’s default camera is affected by the MagSafe Case videos recorded won’t have no sound until 10seconds of the video playing then it goes to normal 🤦‍♂️ super annoying happens with any MagSafe case and only the default camera everything else is fine with the case on the phone . It’s affecting the recording cameras microphone? How do I fix this ? Phone is brand new

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Audio sound when recording a video.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.