iPad Pro Gen 2 10.5 constantly rebooting after updating from 13.3.1 to 13.4.1.

I NEVER buy AppleCare for iPhones and iPads because my Visa extended warranty is good enough for two years. I intend to wait until 13.4.2 and then ask Apple to "repair" it. I have until June when my "extended warranty" expires.

I still haven't found a solution to this problem. I've restored back to 13.4, I've restored in DFU mode, I've tried everything that I can think of and have talked to apple support 3 times. Somewhere in the update process, something has happened to the iPad. It worked fine... then the updates came out now it's borked. Hopefully there is a solution soon...

Apple still refuses to acknowledge they have a problem. My iPad worked fine on 13.3.1 and constantly reboots on 13.4. They want $599 to fix their problem. Sure wish there was a Class Action option.

I solved this problem yesterday. Refer to this article (https://www.reddit.com/r/applehelp/comments/fxnyfi/my_ipad_pro_2nd_gen_intermittently_reboots_after/). I squeezed my iPad and now it does not reboot anymore (13.4.1). I hope that it will be helpful to you guys.

Yes, exactly the same issue. Have done everything including a factory reset under the guidance of Apple and still same problem. They claim it's a hardware issue and nothing to do with the update but don't believe that for a minute. No doubt costly repair awaits

Having this same issue with iPad Pro 10.5 and 13.4.1. Contacted support after going as far as a DFU restore and they said 'it must be hardware' and wanted to charge $449 to do a mail in repair. I balked because of all the google hits with folks having this same issue, and asked them to log that this only started happening for me after 13.4.1.

One of the google hits talked about making sure Analytics is turned on (Settings >> Privacy >> Analytics and Improvements >> Share iPad Analytics). I am getting panic-fulls when it reboots, and when the iPad comes back up I can drill down into the Analytics Data logs and the first lines of the panicString say "no successful checkins from com.apple.thermalmonitord in 180 seconds". Is that what others are seeing? Is that the right line to be looking at?

Also, it seems to me that the reboots only happen if the device is being used (so frustrating!). By that I mean if it reboots and I walk away frustrated, it wont reboot on its own unless I return and enter the passcode to wake it. Not sure if that's consistent with others' experience.

Net is that I'm not convinced this is a hardware problem, especially since I don't have a spare $449 to get it repaired...

Apple won't acknowledge they have created a problem with 13.4 because it could mean yet another special repair program. This is not a hardware issue. One of my iPad Pros has this problem. It was fine on 13.3.1 but started spontaneously rebooting on 13.4. At the time, I was able to restore it to 13.3.1. Magically the problem went away. Re-installed (clean) 13.4 and the problem re-appeared. Thought 13.4.1 would fix it but not. Now it's impossible to return to 13.3.1. The iPad is a brick or an expensive repair. Apple Support doesn't seem to know about this forum, let alone this thread. Pretty frustrating.

You are not alone; this is exactly the issue I'm encountering. When locked, the iPad functions correctly. Apple needs to acknowledge the issue of the update. It's good you turned on Analytics. The more they receive, the better it'll be, hopefully.

It's so sad that after so many posts online and feedback sent to Apple Support, they still don't want to acknowledge the problem. 13.4 ruined everything. If only we were allowed to downgrade to 13.3.1.

At some point they will surely have to acknowledge the problem. How can it be that so many different people are having the exact same problem if it’s a hardware issue and not an issue with the update?

Hi jeongmin192,

Before I updated to iPadOS13.4.1. I frequently noticed that my iPad screen showed coloured stripes when I pressed the bezel left of the home button. I already suspected a loose/damaged component, especially because 2 years ago or so, I dropped my iPad and already noticed a blue haze at the bottom of the screen. But other than this issue, the iPad worked just fine. Until the upgrade to iPadOS 13.4! I also experienced the 3 minute reboot, followed all the suggestion included the DFU reinstall but nothing helped. I contacted Apple and was on the phone for at least 3 hours, following all steps again. Also a remote diagnostics test was done, showing no issues. Conclusion was I should send in my iPad for repair! A software downgrade was not possible! After some browsing I did find a way to downgrade to 13.3.1. and all was fine again. At that time, there was no mention of this issue online, so I thought I was alone and decided to accept the fact that I was stuck at 13.3.1. Until yesterday, when I accidentally charged my iPad after midnight while not on airplane mode. (which I usually do). Although the auto update switch was set to 'off', 13.4.1. was installed and the issue was back again. This time no downgrading was possible!

Luckily I found your post this morning and started squeezing my iPad at the bottom bezel, left of the home button. I also dropped it a few times on the bottom edge (on a carpeted floor) and for now the issue is gone! I'm quite puzzled by the fact that a seemingly hardware issue is influenced by the software version installed, but apparently this is an iPad Pro 10.5' issue only, possibly a limited (early) built.

Though I share my experience here, so it Might help others too. Thanks a million for the tip!!

I tried the squeezing method but the issue persists. The stripe is gone (weird, because I NEVER dropped it) but I remember that this device was refurbished at the time of purchase more than two years ago. Can you tell us more about what you did precisely other than squeezing the bottom corner? Did you shut down your iPad?

Hello mehdichopin.

I squeezed the entire of my iPad for a ten minute. and I didn't shut down my pad.

After that, the pad does not occur kernel panic (check log) suddenly anymore.

Just try it again. Cheer up..

I've started having this problem immediately after I updated to iPadOS 13.4. I had hoped 13.4.1 would fix it, but no luck. I've restored the iPad multiple times. I just restored and set up as a new iPad with no other apps except what is installed with the OS, so it can't be a third party app issue. Anyone from Apple care to comment if this will be resolved, or do I have a boat anchor now?

I have the same issue with an iPad Pro after upgrading to 13.4.1. Have an open ticket with Apple Support. Support was unable to fix so referred to engineering. Got a call back from support saying that my IPAD has a "hardware" failure. They were unable to tell me what hardware failed or what test was run to determine the failure. Apple has no way for me to downgrade to previous software release.

Quit interesting that support claims that my IPAD hardware failed at the exact instant that I upgrade to 13.4.1.

It seems to me that Apple knows what the problem is but won't admit it. My best guess is a firmware issue in some of the IPAD, IPHONE products that was exacerbated with the software release.

Have been suffering with this problem for a week. May need to buy a replacement if not resolved.

I doubt I'm the only one with this problem.