iPad Pro Gen 2 10.5 constantly rebooting after updating from 13.3.1 to 13.4.1.

I had a similar discussion with Apple. They said that since a restore didn't fix the issue it has to be hardware and to take it to an authorized service center. I pointed out that several people in this discussion thread have the same issue and it seems like an amazing coincidence that the restarts began immediately after 13.4 finished installing. Their comment was "interesting".

I keep hoping that 13.4.2 (or 13.5?) will come out and fix it.

future software fix may not be in the cards. If 13.4.1 hosed firmware there may be no way to recover. If this is the case Apple should rebate customers and offer a favorable trade-in program for affected “bricked” products.

This is a problem created by Apple software upgrade process due to lack of testing prior to general release.

My ipad pro does not stay on long enough to upload 13.5. Tried a few rounds of squeezing all over the ipad and also holding firm by the home button with constant pressure but it still robooted. Will try direct contact with Apple to see if I can get anywhere. Very frustrating that this happened after a software upgrade.

My iPad 10.5 (wireless) started rebooting after updating from 13.4 to 13.4.1. I tried everything including a factory reset with no luck. Apple support offered to fix it for $599. But when I looked at the trade in value, it was only $200. So I didn't send it in. I buy Apple products because of quality and durability. I have been an Apple FAN for many years but now reconsidering my loyalty and looking for other options. This is not the way I expect a world class company to treat their customers. So sad!!

Call Apple Support again and have this issue escalated up to more senior Apple product support personnel.

You do not have to just work with initial, 1st tier telephone support.

Apple customer support has different levels of product customer support.

See if they can come up with a more amiable/amenable solution to this iPad boot loop issue, but I make no guarantees, whatsoever.

Even if no acceptable resolution, Apple, AT LEAST, logs all support calls and issues.

Best of Luck to You!

I also have this problem on my 10.5 pro. I was able to upgrade to 13.5 hoping this would fix restarting problem since beginning of May and it did not. I was able to get my iPad to work here and there until today. I had it running for about 5-8 minutes then the very brief start-up looping goes non-stop after about 10 seconds and I get no where now. Tried everything to get past this and well no luck. I have it connected to my iMac in restore mode, but nothing is happening. It said I can not restore or update iPad. I find this ironic that all of a sudden this is a hardware failure after it seems we all updated to 13.4.1. It seems liked all I am reading is massive hardware failure all after an update.

Having the same issue here, been through all the troubleshooting steps with Apple support, called several times, had the call escalated twice and still no joy. Looks like I'm having to wait until Apple stores in the UK open, whenever that will be!! Also directed the last guy I spoke to, to this thread and the others like it and his response was "if you're looking for something you want to see, you will find it - that doesn't mean it's a widespread issue" absolute joke.

In the mean time my iPad started rebooting again and no squeezing could resolve the issue. Also the 13.5 update was no solution. Because I use my iPad daily as a production machine, I replaced it with an iPad Air 2019 so my keyboard and pencil still work. I'm still an Apple fan, but considerably less after this hoax! Very bad after taste with Apple support Netherlands! (although the Apple response seems to be a global policy). I tried to file a complaint about the way this is handled, but the where unable to tell me how my complaint would be processed! And clearly it is not! I just cannot spent any more time on this Snafu!

EXACTLY the same issue as others here.

iPad Pro 10.5 was fine until recent software update... and now it is in the rebooting-every-time-I-use-it mode.

I did a wipe... no help. I did a recovery restore... no help. I did a DFU restore... no help. Updated to iOS 13.5... no help.

This unit was a refurbished unit that I picked up back in October 2019 to replace my original unit that had failed.

Very frustrated that an Apple software update could kill the device like this and they claim no responsibility and no knowledge.

Have called again and asked to be put through to a higher level of authority. First person I spoke to you said that they sell 3 million iPads a year but only 5000 have problems - not sure what he meant but could be interpreted as not their problem or not their fault. Otherwise all iPads would be experiencing this. The second person I talked to said I only have two options - to pay for its repair or to contact consumer rights in my country. I don't see why I should pay as they caused the problem - otherwise why are so many people having the exact same problem? She made no attempt to even answer this point and wouldn't even let me know whether their engineers are looking into this or whether Apple have even officially logged this issue. I can't afford a replacement and so my only hope is that they release an update some time that fixes it.

It's crazy. Summary of the interactions noted here:

"Please update your iOS software to latest version. Trust us, it's good for you."

"You broke my perfectly functional very expensive device with your update."

"Sorry, your problem. Didn't you know we are awesome? Not our issue. Buy another one. Trust us, it'll be great!"

RIDICULOUS! So fed up and sad and disgusted. thanks to everyone who has been so diligent and proactive. I have done all I could also. now it goes on a shelf until they fix it. meanwhile switching to a chrome device.

IPAD PRO 10.5 update ios 13.4.1 and ios 13.5 , as the same promblem, light on screen reboot every 3 minutes, light off nothing happend, using it to listening music as a very big IPOD or a big udisk.(very fronting at office)

panic-full text as the follow

"panicString" : "panic(cpu 2 caller 0xfffffff00bf2a470): userspace watchdog timeout: no successful checkins from com.apple.thermalmonitord since wake

service: com.apple.backboardd, total successful checkins since wake (180 seconds ago): 19, last successful checkin: 0 seconds ago

service: com.apple.mediaserverd, total successful checkins since wake (180 seconds ago): 19, last successful checkin: 0 seconds ago

service: com.apple.logd, total successful checkins since wake (180 seconds ago): 19, last successful checkin: 0 seconds ago

service: com.apple.thermalmonitord, no successful checkins since wake (180 seconds ago)

service: com.apple.runningboardd, total successful checkins since wake (180 seconds ago): 19, last successful checkin: 0 seconds ago

stacks+thermalmonitord text as the follow

"reason" : "(1 monitored services unresponsive): checkin with service: thermalmonitord didn't receive a reply from the service no successful checkins since wake (60 seconds ago)",

Hello. Problem the same. I wonder how many others are in the same situation… it can’t be a coincidence. It was stable on the initial 13.4.1, then I installed the incremental update and no dice.

Please, share the posts

Hey all. Got a voicemail today from AppleCare regarding this issue. We might be getting somewhere! I'll update after I talk to them. Hopefully some of you are getting the calls too... I went to the feedback site and submitted the problem there. Looks like that's what generated the case number and the call back.