Ipad Pro gen 2 10.5 constantly rebooting after IpadOS update from 13.3.1 to 13.4.1. why?
[Re-Titled by Moderator]
iPad Pro 10.5-inch, Wi-Fi
YES! I can corroborate that the current iPadOS 14 Beta update APPEARS TO FIX the 3-minute boot loop issue. As I write, I've had several hours without problems on Public Beta 3, which is the only one so far to fix the issue. As said by others, make sure you get Beta 3 to test whether it fixes this issue for you. (On my first go at this I was (automatically) given Beta 2, and was only offered the OTA update to Beta 3 the next day.)
TL;DR:
Opinions: (1) Some people posting on this forum seem to have different and/or additional symptoms to the original poster, and the majority including me (symptoms summarised below). So if this fix doesn't work for you it probably means that you have a different underlying problem that needs a different solution. (2) While I'm glad this seems fixed for now, the whole thing leaves a bad taste. Final word from Apple support at every turn has been, 'this is a hardware issue: pay £$500+ for repair'. This fix proves (if we needed proof) that iPadOSes 13.4.1 - 13.6 contained a 'bug' that unnecessarily bricked some relatively recent, top of the range (once), previously fully functional iPads FOR 2 MONTHS. There did not appear to be a mechanism for affected users to get a fair and timely resolution, so some (many?) paid for repairs or new devices. (I relied on my personal iPad for work and my employer paid for a replacement, fortunately just a week ago and so eligible for 'open-box' return.) My opinion of Apple would only be (mostly) restored if I see the bug acknowledged in 'patch notes', and hear that people affected get repair and replacement costs refunded on request. I get that affected users were 'a drop in the ocean', but the fact we've been vindicated (it's a firmware 'bug' not (just?) a 'hardware issue') shows that Apple needs a better procedure for this type of situation. Otherwise, they're accepting that some customers are going to get screwed, and they're fine with it.
Symptoms: immediately after updating to iPadOS 13.4.1 (and I assume any firmware 13.4.1 - 13.6), my iPad Pro Gen 2 10.5 reboots to Apple logo 3 minutes after sign in leaving the following in Settings>Privacy>Data Analytics: 2 x "stacks+thermalmonitord...ips" followed by "panic-full...ips" "no successful checkins from com.apple.thermalmonitord in 180 seconds..."
Timeline & attempts to fix: I upgrade to 13.4.1 on/around 10 May; posted in this forum on 19 May; had a tech support chat session in mid-May; emailed customer relations (as suggested by MichelPM) in May; had a Genius Bar appointment on 19 July (when I finally got back to London). I lost count of the number of DFU restores and iPadOS upgrades through 13.6 - none of which fixed the issue.
Apple released the new Beta; try it guys and see if the issue is fixed. Keep your spirits up. Hope this bug-killing thing is exterminated.
Try downloading it from here https://betaprofiles.com/
which software version are you on that it is working?
I even bought Apple Care. But that’s since expired. I wonder how many others are in the same situation... it can’t be a coincidence. It was stable on the initial 13.4.1, then I installed the incremental update and no dice. Super frustrating as my son was using it for his pandemic schooling.
I NEVER buy AppleCare for iPhones and iPads because my Visa extended warranty is good enough for two years. I intend to wait until 13.4.2 and then ask Apple to "repair" it. I have until June when my "extended warranty" expires.
I still haven't found a solution to this problem. I've restored back to 13.4, I've restored in DFU mode, I've tried everything that I can think of and have talked to apple support 3 times. Somewhere in the update process, something has happened to the iPad. It worked fine... then the updates came out now it's borked. Hopefully there is a solution soon...
Apple still refuses to acknowledge they have a problem. My iPad worked fine on 13.3.1 and constantly reboots on 13.4. They want $599 to fix their problem. Sure wish there was a Class Action option.
Yes, exactly the same issue. Have done everything including a factory reset under the guidance of Apple and still same problem. They claim it's a hardware issue and nothing to do with the update but don't believe that for a minute. No doubt costly repair awaits
You are not alone; this is exactly the issue I'm encountering. When locked, the iPad functions correctly. Apple needs to acknowledge the issue of the update. It's good you turned on Analytics. The more they receive, the better it'll be, hopefully.
It's so sad that after so many posts online and feedback sent to Apple Support, they still don't want to acknowledge the problem. 13.4 ruined everything. If only we were allowed to downgrade to 13.3.1.
At some point they will surely have to acknowledge the problem. How can it be that so many different people are having the exact same problem if it’s a hardware issue and not an issue with the update?
I tried the squeezing method but the issue persists. The stripe is gone (weird, because I NEVER dropped it) but I remember that this device was refurbished at the time of purchase more than two years ago. Can you tell us more about what you did precisely other than squeezing the bottom corner? Did you shut down your iPad?
I've started having this problem immediately after I updated to iPadOS 13.4. I had hoped 13.4.1 would fix it, but no luck. I've restored the iPad multiple times. I just restored and set up as a new iPad with no other apps except what is installed with the OS, so it can't be a third party app issue. Anyone from Apple care to comment if this will be resolved, or do I have a boat anchor now?
My ipad pro does not stay on long enough to upload 13.5. Tried a few rounds of squeezing all over the ipad and also holding firm by the home button with constant pressure but it still robooted. Will try direct contact with Apple to see if I can get anywhere. Very frustrating that this happened after a software upgrade.
My iPad 10.5 (wireless) started rebooting after updating from 13.4 to 13.4.1. I tried everything including a factory reset with no luck. Apple support offered to fix it for $599. But when I looked at the trade in value, it was only $200. So I didn't send it in. I buy Apple products because of quality and durability. I have been an Apple FAN for many years but now reconsidering my loyalty and looking for other options. This is not the way I expect a world class company to treat their customers. So sad!!
iPad Pro Gen 2 10.5 constantly rebooting after updating from 13.3.1 to 13.4.1.
