iPad Pro Gen 2 10.5 constantly rebooting after updating from 13.3.1 to 13.4.1.

Having the same issue here, been through all the troubleshooting steps with Apple support, called several times, had the call escalated twice and still no joy. Looks like I'm having to wait until Apple stores in the UK open, whenever that will be!! Also directed the last guy I spoke to, to this thread and the others like it and his response was "if you're looking for something you want to see, you will find it - that doesn't mean it's a widespread issue" absolute joke.

In the mean time my iPad started rebooting again and no squeezing could resolve the issue. Also the 13.5 update was no solution. Because I use my iPad daily as a production machine, I replaced it with an iPad Air 2019 so my keyboard and pencil still work. I'm still an Apple fan, but considerably less after this hoax! Very bad after taste with Apple support Netherlands! (although the Apple response seems to be a global policy). I tried to file a complaint about the way this is handled, but the where unable to tell me how my complaint would be processed! And clearly it is not! I just cannot spent any more time on this Snafu!

EXACTLY the same issue as others here.

iPad Pro 10.5 was fine until recent software update... and now it is in the rebooting-every-time-I-use-it mode.

I did a wipe... no help. I did a recovery restore... no help. I did a DFU restore... no help. Updated to iOS 13.5... no help.

This unit was a refurbished unit that I picked up back in October 2019 to replace my original unit that had failed.

Very frustrated that an Apple software update could kill the device like this and they claim no responsibility and no knowledge.

Have called again and asked to be put through to a higher level of authority. First person I spoke to you said that they sell 3 million iPads a year but only 5000 have problems - not sure what he meant but could be interpreted as not their problem or not their fault. Otherwise all iPads would be experiencing this. The second person I talked to said I only have two options - to pay for its repair or to contact consumer rights in my country. I don't see why I should pay as they caused the problem - otherwise why are so many people having the exact same problem? She made no attempt to even answer this point and wouldn't even let me know whether their engineers are looking into this or whether Apple have even officially logged this issue. I can't afford a replacement and so my only hope is that they release an update some time that fixes it.

It's crazy. Summary of the interactions noted here:

"Please update your iOS software to latest version. Trust us, it's good for you."

"You broke my perfectly functional very expensive device with your update."

"Sorry, your problem. Didn't you know we are awesome? Not our issue. Buy another one. Trust us, it'll be great!"

RIDICULOUS! So fed up and sad and disgusted. thanks to everyone who has been so diligent and proactive. I have done all I could also. now it goes on a shelf until they fix it. meanwhile switching to a chrome device.

Thank you all for your support. Same situation I have done all recommendation, no results. Some users recommended me to contact Apple support (https://www.apple.com/feedback/ipad.html) but still waiting for a reply, unsuccessful and so sad.

Hello. Problem the same. I wonder how many others are in the same situation… it can’t be a coincidence. It was stable on the initial 13.4.1, then I installed the incremental update and no dice.

Please, share the posts

Hey all. Got a voicemail today from AppleCare regarding this issue. We might be getting somewhere! I'll update after I talk to them. Hopefully some of you are getting the calls too... I went to the feedback site and submitted the problem there. Looks like that's what generated the case number and the call back.

Ok gang. Finally had a convo with a very nice lady from Apple. First thing, apparently they DO monitor these discussions as she specifically mentioned this is where they got my original complaint from. So someone is paying attention.

We spent about 15 minutes on the phone. She asked me the usual tech support type stuff. What was I doing when I updated to 13.4.1, had I added any other apps at the same time (no), how quick did the problem present itself (immediately). Things like that. She was pretty thorough.

We even tried to do remote diagnostics but the iPad wouldn't stay up long enough to connect.

So keep the faith all! It looks like they are (at least) investigating, although she was very clear to say they were not troubleshooting at this time, just gathering information.

By the way, I'm on a couple of different discussions about this problem, so I'm going to copy and paste this post. Just in case you think I'm some sort of bot or something.

-Steve

I have the same boot loop issue, but what's even worse is than I cannot even boot my device!

I haven't used it for 2 days and it turned to this state all in a sudden

Tried Recovery and DFU, all failed, contacted Apple Support and they claim this as an hardware issue

Greatly affect my life! Desperately waiting for a solution!

I’m having the same issue as well, except my iPad won’t even get passed the Apple logo. After I installed the latest update, I started to get the reboots periodically and it got worse over time. I’ve even tried restoring it in DFU mode, but the screen remains black the entire time, even if it’s on. I really hope Apple does the right thing here, my iPad is only 2 years old and it shouldn’t be broken due to one of their own software updates.

Any other fixes for this yet? Mines been restarting for 3 months & I have it on 13.5.1 now... Tired of seeing the “Keep calling, keep messaging” replies, done that over & over. I have the 13” iPad Pro, so it’s not just the 10.5. I’ve done it all including dfu, nothing works. Apple seems to be trying to get more money out of us by throwing some garbage into the update to brick these things... They see that $599+ per person that all they have to do is load the fix on there & bam, loads of money in the bank!!!

I have exactly the same issue - it first occurred the day that 13.4 was released, immediately after I upgraded. I have had 2 lengthy support calls during lock down then a Genius appointment on Friday - all saying its a hardware fault and as my Apple Care expired 12 months ago I am out of luck:(. I don't believe it is a HW fault due to it starting straight after the upgrade. I have tried 13.4.1 and now 13.5.1 but no luck. Very disappointed that and iPad (with the keyboard and pencil costing >£1K should not only last 3 years!

I’m heading into the store Saturday (Birmingham,UK) and wondered what part of the consumer law helped you? I’ve spoken on chat and the phone with it being escalated numerous times and keep getting told I need to pay £450 as they believe it’s a hardware fault.

I’m heading into the shop Saturday so I’m hoping it goes better there !