iPad Pro Gen 2 10.5 constantly rebooting after updating from 13.3.1 to 13.4.1.

Ipad Pro gen 2 10.5 constantly rebooting after IpadOS update from 13.3.1 to 13.4.1. why?



[Re-Titled by Moderator]

iPad Pro 10.5-inch, Wi-Fi

Posted on Apr 10, 2020 3:14 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 24, 2020 5:41 AM

YES! I can corroborate that the current iPadOS 14 Beta update APPEARS TO FIX the 3-minute boot loop issue. As I write, I've had several hours without problems on Public Beta 3, which is the only one so far to fix the issue. As said by others, make sure you get Beta 3 to test whether it fixes this issue for you. (On my first go at this I was (automatically) given Beta 2, and was only offered the OTA update to Beta 3 the next day.)


TL;DR:


Opinions: (1) Some people posting on this forum seem to have different and/or additional symptoms to the original poster, and the majority including me (symptoms summarised below). So if this fix doesn't work for you it probably means that you have a different underlying problem that needs a different solution. (2) While I'm glad this seems fixed for now, the whole thing leaves a bad taste. Final word from Apple support at every turn has been, 'this is a hardware issue: pay £$500+ for repair'. This fix proves (if we needed proof) that iPadOSes 13.4.1 - 13.6 contained a 'bug' that unnecessarily bricked some relatively recent, top of the range (once), previously fully functional iPads FOR 2 MONTHS. There did not appear to be a mechanism for affected users to get a fair and timely resolution, so some (many?) paid for repairs or new devices. (I relied on my personal iPad for work and my employer paid for a replacement, fortunately just a week ago and so eligible for 'open-box' return.) My opinion of Apple would only be (mostly) restored if I see the bug acknowledged in 'patch notes', and hear that people affected get repair and replacement costs refunded on request. I get that affected users were 'a drop in the ocean', but the fact we've been vindicated (it's a firmware 'bug' not (just?) a 'hardware issue') shows that Apple needs a better procedure for this type of situation. Otherwise, they're accepting that some customers are going to get screwed, and they're fine with it.


Symptoms: immediately after updating to iPadOS 13.4.1 (and I assume any firmware 13.4.1 - 13.6), my iPad Pro Gen 2 10.5 reboots to Apple logo 3 minutes after sign in leaving the following in Settings>Privacy>Data Analytics: 2 x "stacks+thermalmonitord...ips" followed by "panic-full...ips" "no successful checkins from com.apple.thermalmonitord in 180 seconds..."


Timeline & attempts to fix: I upgrade to 13.4.1 on/around 10 May; posted in this forum on 19 May; had a tech support chat session in mid-May; emailed customer relations (as suggested by MichelPM) in May; had a Genius Bar appointment on 19 July (when I finally got back to London). I lost count of the number of DFU restores and iPadOS upgrades through 13.6 - none of which fixed the issue.

335 replies

Jul 18, 2020 10:20 AM in response to mehdichopin

You may get more bitter over time with Android.

Lots of viruses, malware and aware to deal with on that platform.

Just like Windows.

Also, Android devices, you'll soon find out, obsolete out much quicker than any iOS devices.

You may want to just bite the bullet and just purchase another new iPad model.


Up to you, no one here is pushing anyone's else's agendas here.

Just giving you the facts before you decide to make a switch.

Jul 28, 2020 8:25 AM in response to LVB1770

My iPad Pro has been doing this also, since the update. It’s frustrating and renders my iPad semi-useless. Shuts down after a few minutes and reboots constantly. I actually “was” still under AppleCare until a few days ago. I really thought Apple would take care of this, providing an update or fix by now. I was wrong. Now I have no warranty. if there is CLASS ACTION against Apple I’m in!

Jul 28, 2020 12:34 PM in response to EDBRMLLN

These Apple employees are just Apple Support user community moderators who moderate the tone of the user content here as well as enforce the User Terms of Use of these community discussions, which we all agree to when we all first signed up here.

They are not Apple design and engineering employees and staff and due to both liability and the nature of the variety and veracity and varied user content here, nothing from these communities is ever transmitted to cognizant Apple product design/engineering teams ever!

Jul 28, 2020 3:46 PM in response to EDBRMLLN

EDBRMLLN, rest assured that you're not the only one having your posts removed when you have had negative success with the solution that has helped others here. I will post a longer comment in a moment. I have logs of your posts in my email feed (click follow this thread and enable email notifications if you haven't already) and certainly your posts do not contain any confidental information about Beta software. At most moderators can cite you for your tone or 'repeatedly ranting,' however, that is not the reason we are given for the removal of our posts.

Jul 29, 2020 5:34 AM in response to Lyhra

You have my sympathy but I do think this needs a thread of its own. People who have the specific issue this thread relates to are finding what appears to be a solution. This has helped us because we've all been in the same place to benefit from it. I suggest starting a thread that has a question specifically relating to the issue you think has caused your bootloop. I think you will have much better success in finding other people with the same issue who might very well have a solution.


Best of luck.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPad Pro Gen 2 10.5 constantly rebooting after updating from 13.3.1 to 13.4.1.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.