Some keys on Logitech slim combo keyboard for ipad pro not working

The apostrophe, &, \ backslash and < keys did not work after I updated to OS 13.4.  I called Apple support (I told Apple support this started after I upgraded to 13.4) and they had no fix for my problem. They suggested I buy a new keyboard since mine is out of warranty or call Logitech to see if they would replace the keyboard. Luckily, I went on Logitech's community and found the fix. Go to your iPad settings—general. Click on “Keyboard” and change the setting from “Automatic” to “English” or in my case English—ABC extended. Now the keys work. It will save you from buying a new keyboard and a lot of time with Apple support.

iPad Pro 10.5-inch, Wi-Fi

Posted on Apr 11, 2020 8:05 PM

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Posted on May 11, 2020 10:37 AM

Thank you! This was very helpful and quite a relief. I JUST bought a Logitech slim keyboard case today and was having the exact same issue with the same buttons.


Just to add to the solution, make sure you click "hardware keyboard" and change that from "Automatic" to "English (US)". Chaning the regular keyboard setting doesn't do anything.


Thank you though!

170 replies

Jun 22, 2020 7:44 AM in response to ipek_blanton

Update to my earlier post: my Logitech slim combo also experiences difficulty connecting (Bluetooth) and despite updating Apple firmware, charging both kybd and iPad batteries, rebooting, power cycling, and disconnecting/reconnecting , my keys still operate unreliably. That is to say, sometimes they work sometimes not - always the same keys (space, f, 1 and others). Ive tried to connect the slim combo to my iPhone but as I mentioned, it has difficulty connecting and I gave up. That said, however, I have a Logitech slim folio that I connected to the offending iPad and it connects and works flawlessly.

Jul 5, 2020 9:27 PM in response to Chrisipad1218

I have the same problem with my keyboard and did what you said & still doesn’t work. Also, some letters and numbers don’t work as well.

I have the iPad Pro 11in and bought my keyboard back in Nov & in Feb it started malfunctioning.


Any suggestions?

i contacted Logitech support, still waiting for the, to call me and receive my warranty approval as it has 1yr of warranty.

im running the OS 13.5.1

Sep 28, 2020 8:37 PM in response to Chrisipad1218

I’m tempted to write this reply using only the eys tht wor. But I’ll save everyone from trying to figure out what I’m trying to communicate.

I’ve had this issue since updating to iPadOS 14 with the Slim Combo keyboard. Several keys no longer function (or do so intermittently. I’m not sure if it’s software or hardware at this point, but the automatic to US toggle doesn’t seem to have an impact on me. Anyone else have issues with OS 14?

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Some keys on Logitech slim combo keyboard for ipad pro not working

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