Some keys on Logitech slim combo keyboard for ipad pro not working

The apostrophe, &, \ backslash and < keys did not work after I updated to OS 13.4.  I called Apple support (I told Apple support this started after I upgraded to 13.4) and they had no fix for my problem. They suggested I buy a new keyboard since mine is out of warranty or call Logitech to see if they would replace the keyboard. Luckily, I went on Logitech's community and found the fix. Go to your iPad settings—general. Click on “Keyboard” and change the setting from “Automatic” to “English” or in my case English—ABC extended. Now the keys work. It will save you from buying a new keyboard and a lot of time with Apple support.

iPad Pro 10.5-inch, Wi-Fi

Posted on Apr 11, 2020 8:05 PM

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Posted on May 11, 2020 10:37 AM

Thank you! This was very helpful and quite a relief. I JUST bought a Logitech slim keyboard case today and was having the exact same issue with the same buttons.


Just to add to the solution, make sure you click "hardware keyboard" and change that from "Automatic" to "English (US)". Chaning the regular keyboard setting doesn't do anything.


Thank you though!

170 replies

Jan 28, 2021 5:11 PM in response to Chrisipad1218

this isn't a software issue relating to the ipad or iOS.


You'll notice here, even without the ipad, that the buttons don't trigger the keys to light up:


https://twitter.com/effabl/status/1354958524787224578?s=20


feels like a logitech issue here. I don't know how to reset the keyboard -- has anyone done this? The top-leftmost button also doesn't work is that the home button?

Mar 5, 2021 8:45 PM in response to paresh72

I can second this. Apprehensive at first, I just tried this in frustration. Smacking worked. I’m typing this reply on the keyboard.


My theory is that there could be a build up or some external particle may be lodged in the wrong place. So happy this is working fine. After months of cursing the quality, it’s ok now. Only hope...it continues to work.


Thanks for suggesting world’s oldest solution for making electronics work :D !

Mar 12, 2021 6:32 AM in response to ShareMusic

I’m using the Logitech keyboard with a Smart Connector. My husband has a bluetooth keyboard (if he can remember where he put it) I was going to use to try to toubleshoot.


I’d also considered dropping by Best Buy or even an Apple store to see if the Apple Smart Folio would work better. But it’s generally not a problem later in the day, so I’d probably have to buy the items and then try them first thing in the morning.

Jun 5, 2021 9:52 AM in response to klaus190

Unfortunately still doesn't work. I disconnected the keyboard and once I did that I couldn’t change the settings

from ’automatic’ to something else since the external keyboard option doesn’t show up anymore after disconnecting. Tried to connect the keyboard again but still some numbers just don’t function. It seems no matter what I do this problem can’t be fixed so might as well get a new keyboard :”D

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Some keys on Logitech slim combo keyboard for ipad pro not working

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