brand new magic keybaord not working with ipadpro 11 inch

Hello, I'm also facing the same problems as the users in this chat. Ipad 12.9" pro 2020 - IOS 13.6 installed and magic keyboard, both brand new. There are instances where the trackpad becomes unresponsive. Rebooted and cleaned connectors twice, nothing. During the last check I discovered that the central pin was retracted, fixed with tweezers, reinstalled the iPad and the magic keyboard came back to life !?!

Pins/Connectors could be the weak point?

lot of money for a wretched product

I have sorted it, thanks to everyone who helped. Somehow the mouse keys were on but managed to switch off (after messing around for a couple of hours) For anyone else having the same problem. Accessibility; Assistive touch, Mouse keys and turn off!

I had same problem. It turns out that my iPad wasn’t running the newest version of iOS that had all the updates for trackpad and keyboard support. I was just assuming my iPad was updating automatically like it was supposed to be it was like 2 or 3 updates behind. Go to general >> software update.

I had exactly the same issue, new MK had been working fine for a month, all has been fine, the suddenly last night. Nothing, no track pad, and couldn’t even type with. The keyboard, Searched everywhere And found someone mentioning about charge cable being connected.

Anyway, how i recovered the operation, plug charge cable into the ipad, and NOT into keyboard charge port. Whilst it is still being charged, disconnect the ipad 2 -3 times from the keyboard, and hey presto all working again.

I did also find the keyboard very slow to respond, and found that while staying multiple things to get the keyboard back into life, i must have accidentally switched on slow keys. Turned it off. All back to working fine.

Not sure what caused the problem in the fist place, maybe it one thing to do with always using the keyboard charge port.

Anyway hope this helps.

Make sure your 2018/2020 iPad iss running the latest iPadOS 13.4.1.

Even with iPadOS update to 13.5 had this issue on my 12.9 iPad. Both iPad and keyboard are latest generation. Less than 4 days old since I got it. Detached it and touch keyboard showed up but reattaching it to the keyboard did not do anything. Tried the USB C cable method mentioned above by stevefromcarmichael but nothing. Had to turn iPad off and on back again to fix it. Hope it doesn't reoccur.

Hi,

I had the same issue, but found by removing the iPad off of the MK, plugging in the charger lead, into the ipad and Not the keyboard. Replacing the ipad n the keyboard, it all came on fine.

That was a few weeks ago I, and has been fine ever since.

I found when the keyboard failed to type, or track pad failed, it was while the charger was plugged into the keyboards pass through port.

Not sure why this would cause the issue, but i have charged via that port since, and it has been ok.

One final thing, i did notice, it was very critical you make sure the ipad is really square on the MK, a slight misalignment can cause intermittent operation.

Hope that helps.

Had the same problem. In plugged the usb c cable from the keyboard and then remove the iPad from the keyboard and then reinstalled it. The keyboard came back to life.

Thats, really helpful to know, thanks. The same thing happened to me straight out of the box. I did an iPad reset which cured the problem and its hasn't occured again.

UPDATE - Once I unplugged the Magic Keyboard from the MacBook Pro, removed and reattached the iPad it began operating again. I assume Sidecar screwed with the connectivity of the Magic Keyboard...?

Anyway, all good now, but clearly a bug of some sort.

-Pat

I had a similar problem, and found that the ipad must be square on the magnets, even slightly out will cause a problem. I also found that, by unplugging the charger from the keyboard (pass through port) and plugging directly into the ipad, seemed to help.

I also found turning the iPad off occasionally overnight, helps. Since I had that initial hiccup it has not happened since.

Hope this helps.

Have you tried, plugging in the charge lead into the ipad, and while its charging, lift the ipad off the MK 2 or 3 times. Also make sure the iPad is really square on the keyboard. Also make sure the pins that align with the iPad are clean and not stuck in!

When i had my problem, the keyboard was failing to respond to the mouse/track pad, and was erratic in what it would type. After a few times on/off the keyboard with the ipad it started to respond normally.

Been ok ever since.

Hope that helps.

Same problem, same solution. Unplug the usb-c, unmount the ipad, then remount the ipad and the trackpad came back to life.

Hi speedbirdxxx,

Thanks for reaching out in Apple Support Communities and congratulations on your new Magic Keyboard! I understand that you're having trouble using the Magic Keyboard with your iPad. I also see you've done some great troubleshooting so far; I appreciate you including this information. I know how important it is to be able to use your new accessories with your iPad; I can help.

If you haven't already, update your iPad to the most recent iOS version available (13.4.1 as of 4/24/2020) and then try to connect your Magic Keyboard again: Update your iPhone, iPad, or iPod touch

Let me know what you find.

Best Regards.

Same here. Updated to 13.5 and my magic keyboard is now running without a hitch.