brand new magic keybaord not working with ipadpro 11 inch

I am at a loss sorry. If you tried all that, I would say it’s starting to sound like a dodgy keyboard.

are you using the latest software? 14.0.1? Also I see there is even newer release 14.1 it might be worth updating and trying again.

good luck.

I had the same problem -- dead on arrival out of the box. Update to iOS 13.5 totally fixed everything.

Replacement MK received and is working perfectly. Returning the defective one. Hope the new one lasts longer than 6 weeks.

Used a new Apple Magic Keyboard with my 2018 iPad Pro 12.9” (iPadOS 14.0.1) without any issues for the last couple months...until today, when the trackpad stopped working and the cursor disappeared. Restarts and reattachments didn’t work...while the MK remained plugged into power. Fortunately, I found a MacRumors thread with many people having the same problem all this year. Per their advice, I unplugged the MK, restarted and reattached the iPad again, and the MK trackpad & cursor returned. So, an MK power cycle was the key to working around this Apple bug. It appears this problem has been going on for many months in both iPadOS 13 & 14...time for Apple to squash this MK bug!

Previously, I used the Apple Smart Keyboard Folio with my iPad Pro for nearly 2 years, but it started producing “Accessory not supported” errors, requiring an iPad restart/reattachment each time to regain SKF functionality. Apple Support had me do a full iPad reset/restoration from factory defaults—didn’t help. Having an Apple keyboard not recognized by an Apple iPad became so frustrating that I finally upgraded to the MK (which I liked much better before today). Considering these SKF and MK bugs, and the many issues with butterfly keyboards on MacBooks, it seems keyboards have been a challenge for Apple in recent years.

Try this - If your iPad’s keyboard does not work when using a mouse on iPadOS 13 - Apple Support

Had the same issue, bit the bullet and did a reset. Been fine ever since.

Hi - new iPad Pro magic keyboard not working. Some letters are not working - when I type on it some letters are not showing on screen. Most letters works but some do not. Have done a hard reset - still no luck. Very frustrating.

Any suggestions? Thanks

Same issues on 12.9" Pro and MK. Trackpad has become totally unresponsive. Updated to 13.5.1, same issue. Hard resets, soft resets, detaching and reattaching, USB C cable method, disabling assistive touch, reenabling assistive touch, nothing is working. Occasionally I can get the cursor to show up for about 2 seconds, then nothing. Super frustrating. Way too much money on this set up to have to deal with this. Are you listening Apple? This sounds like far more than an isolated incident.

See my post above.

You need to phone contact Apple vIa the phone/contact links I provided.

If you need to, if initial 1st tier Apple customer support is of no help to you, you can calmly ask to have this issue escalated up to more responsible, senior Apple customer support employees to see if they can come up with another solution to these Apple iPad Magic Keyboard case issues, but I make no guarantees, whatsoever of a more favorable outcome.

Best of Luck to You!

I have had this same problem. The magic keyboard works but the trackpad on the magic keyboard does not.

Similar to the solution above, as soon as i unplugged the usb-c power from the magic keyboard and disconnected the ipad from the magic keyboard and replaced the ipad on the magic keyboard, the mouse came back. Reconnecting power also was fine.

The same problem happened to me and I "Had to turn iPad off and on back again to fix it."

I was told it was a hardware problem with the keyboard and so I was given a new replacement. Unfortunately the exact same issue is happening again even with the second new keyboard! I don't know what to do at this point. It is very difficult to get Apple support at this time.

I have to say, that since I did that the first time, I have not had t bc at problem since. I also found that by charging through the pass through port, I have not had that issue again. It also helps to occasionally turn off the iPad.

Make sure assistive touch is off in accessibility, I had it on and it was causing the problem.

My iPad Pro 11 Magic Keyboard has been working great for about 2 weeks. I've also been using 2018 iPad Pro with my 16" Mac Pro using Sidecar - which has worked great also. Today I started using my Mac Pro with iPad attached to the Magic Keyboard using sidecar and noticed the iPad "circle cursor" showing up over a Mac app on the iPad. The circle cursor wouldn't respond to the trackpad. In fact, using the trackpad to switch back to iPad mode didn't work either so I used my finger on the screen to get back to iPadOS. The Keyboard & Trackpad were non-functional - even though the keys light up. I rebooted iPad twice and checked to make sure the iPadOS was up to date (which it is) but the Magic Keyboard is still non functional - even though it's charging the iPad (The Magic Keyboard is plugged into my Mac for power.

Sorry for the long rambling message. But this is pretty weird I think.

Thanks for any help!

-Pat

Same problem here, right hand keys generally not working. Spend 14 days waiting for Apple to send a new keyboard, open it and still the same problem! Latest version of iPadOS, restarted my less than a month old iPad Pro 2020 11inch, put it back and still the same. So frustrated to see such an issue again. I have literally no means to do anything and I cannot do a hard reset (it was a refresh install, never recovered from any backups). Any ideas or solutions? I think Apple is having a huge problem with this keyboard and iPad Pro.