brand new magic keybaord not working with ipadpro 11 inch

Hi, brand new magic keyboard shows no sign of life when attached to ipadpro 11 inch.


tried turning on and off, cleaning connectors etc. Looks completely dead. iPad Pro fully charged. Tried also connecting with usb c charger to keyboard. No difference. As far as I know there is no on/off switch. What am I missing ?

iPad Pro 11-inch Wi-Fi

Posted on Apr 21, 2020 5:58 AM

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Posted on Jul 22, 2020 12:21 PM

Hello, I'm also facing the same problems as the users in this chat. Ipad 12.9" pro 2020 - IOS 13.6 installed and magic keyboard, both brand new. There are instances where the trackpad becomes unresponsive. Rebooted and cleaned connectors twice, nothing. During the last check I discovered that the central pin was retracted, fixed with tweezers, reinstalled the iPad and the magic keyboard came back to life !?!

Pins/Connectors could be the weak point?

lot of money for a wretched product

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56 replies

Jun 8, 2020 1:39 AM in response to speedbirdxxx

I’m having the same issue. This is my second magic pro keyboard, as the first one was defective ( the “;” was stuck and when typing around it I would get p; or l; etc). I got the second magic pro keyboard on 06/03 for my new iPad Pro 2020 and it was working fine until yesterday 06/07 when suddenly trackpad stopped working. Then out of nothing it started working again. Now the keyboard itself is not working. I have updated to 13.5.1. Any thoughts?

Jun 8, 2020 9:16 AM in response to Dvdnh25

I also have updated to 13.5.1. and some of the keys still not working (left and right arrows, plus/equal, and parentheses). Has been the case since I used it brand new last week. Tried restarting, re-installing, updating software, turning off assistive touch, nothing works. This has driving me somewhat crazy as I type a lot of documents.


Any suggestions?

Nov 16, 2020 9:27 AM in response to speedbirdxxx

I have a brand new ipad air 4, and ipad magic keyboard. Worked for two weeks till last night. Charged through keyboard socket over night. This morning the keyboard is completely dead. Restarted the ipad a couple times. Re positioned the ipad air 4 a couple times. Nothing, no response from keys or trackpad and it also does not charge via keyboard socket anymore. Completely dead. Please advise.

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brand new magic keybaord not working with ipadpro 11 inch

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