My iPad Air touch screen stops responding

Since upgrading to 13.4 and then 13.4.1, my iPad touch screen has become weird. It will stop responding (usually in Safari or Mail). If I press the home button and then re-enter the app, then it will work again. Or it seems if I wait for a period of time, then touch ability will return.

iPad Air 3 Wi-Fi

Posted on May 3, 2020 7:06 AM

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4 replies

May 3, 2020 6:44 PM in response to Loran Wappes

Unfortunately, I believe your 10.5 inch screen iPad Air 3 has contracted intermittent, unresponsive touch screen issue/flaw.

This is a well known issue here in these iPad support communities.

This intermittent, unresponsive touch screen issue affects a continuing, growing minority of iPad Pro users/models across all 4 years of iPad Pro models, as well as the new 2019 10.5 inch screen iPad Air 3, which is based from the earlier 2017, 10.5 inch screen iPad Pro models.

Take a look at these long standing, longer posts on the subject of this intermittent, unresponsive touch screen

issue, below.


There is STILL no “official” confirmed iOS updates, solutions/fixes, from Apple, after nearly 18 months, now!

None.

And I believe there will be no fix or solution from Apple.


No users here will be able to help you fix or solve this issue. None.


That is because this issue is either STILL only affecting a growing, but still very small minority of iPad Pro users OR iPad Pro users are simply NOT reporting this issue enough here in these official Apple iPad support communities OR simply NOT posting enough feedback to Apple about this intermittent, unresponsive iPad Pro touch screen issue to alert the proper responsible and cognizant Apple employees and teams and get them working on this iPad Pro touch screen problem.



iPad Pro touch screen intermittent unresp... - Apple Community


https://discussions.apple.com/thread/250085450



iPad Pro screen unresponsive - Apple Community


https://discussions.apple.com/thread/8658399


iPad Pro 12.9” not responding to touch in... - Apple Community


https://discussions.apple.com/thread/8396370



The best you can do is to continue to alert Apple to this growing issue and hammer the Apple iPad feedback pages mutiple times on this issue.


The only way to get Apple to, DIRECTLY, listen to you is to use their feedback portion of their website.


iPad Feedback


http://www.apple.com/feedback/ipad.html


Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the proper and responsible Apple teams and personnel , but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.

You can post as much multiple feedback about this issue any time.

The more users that post product feedback about any product issue, the faster Apple is made aware and starts working on a fix/solution for a future software update.


As I stated, this intermittent, unresponsive iPad Pro touch screen issue has plagued a small, but growing minority of iPad Pro users across all 4 years of iPad Pro models for just about 18 months, now!


Also, I STRONGLY suggest contacting/reaching out to Apple Product support and services on this issue and continue to hund them about this growing intermittent, unresponsive touch screen issues affecting all larger screen iPad/iPad Pro models.

Tap on the first link below and scroll down some to get to the Apple Product Support section and phone numbers for your location/region.


https://www.apple.com/contact/


OR


https://support.apple.com/en-us/HT201232


Sorry to learn that your iPad Air 3 has contracted this issue.

You are now part of a fairly large and still growing minority of affected users with larger screen iPads.



Sorry & Best of Luck to You!

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My iPad Air touch screen stops responding

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