Ipad Pro screen is not responding

Are you suggesting that your iPad is not responding at all - or that the iPad stops responding for short periods when being used?

These two different scenarios have differing implications - and as such, further details of the issue would be helpful in diagnosing the problem.

In the meantime, pending further information, I’ll assume that your iPad is perhaps not responding at all. On this basis, here are two procedures to try, starting with a forced-restart of the iPad:

• On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
• On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.

If your iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

I am sorry to learn that you are experiencing touch screen issues with your fairly recent 2018 iPad Pro model.

I believe that your 2018 iPad Pro may have contracted an serious, hardware related, intermittent, unresponsive touch screen issue/problem/bug/flaw.

This is a well known issue here in these iPad support communities.

This unresolved hardware intermittent, unresponsive touch screen problem affects a continuing, growing minority of iPad Pro users/models across all 4 years of iPad Pro models, as well as the new 2019 10.5 inch screen iPad Air 3, which is based from the 2017, 10.5 inch screen iPad Pro models.

Take a look at these long standing, longer posts on the subject of this intermittent, unresponsive touch screen

issue, below.

There is STILL no “official” confirmed iOS updates, solutions/fixes, from Apple, after18 months, now!

No type of fix/solution forthcoming from Apple, to date!

None.

I do not believe Apple will ever come up a fix/solution for this intermittent, unresponsive touch screen issue.

Because this issue is either STILL only affecting a growing, but still very small minority of iPad Pro/iPad Air 3 users OR iPad Pro/iPad Air 3 users are simply NOT reporting this issue enough here in these official Apple iPad support communities OR simply NOT posting enough feedback to Apple about this intermittent, unresponsive iPad Pro touch screen issue to alert the proper responsible and cognizant Apple employees and teams and get them working on this iPad Pro touch screen problem.

iPad Pro touch screen intermittent unresp... - Apple Community

https://discussions.apple.com/thread/250085450

iPad Pro screen unresponsive - Apple Community

https://discussions.apple.com/thread/8658399

iPad Pro 12.9” not responding to touch in... - Apple Community

https://discussions.apple.com/thread/8396370

The best you can do is to continue to alert Apple to this growing issue and hammer the Apple iPad feedback pages mutiple times on this issue.

I implore you to submit feedback to Apple on this large screen iPad touch screen issue.

The only way to get Apple to, DIRECTLY, listen to you is to use their feedback portion of their website.

iPad Feedback

http://www.apple.com/feedback/ipad.html

Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the proper and responsible Apple teams and personnel , but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.

You can post as much multiple feedback about this issue any time.

The more users that post product feedback about any product issue, the faster Apple is made aware and starts working on a fix/solution for a future software update.

As I stated, this intermittent, unresponsive and unresolved iPad Pro touch screen issue has plagued a small, but growing minority of iPad Pro users across all 4 years of iPad Pro models for over 18 months, now!

If you are able to do this, I STRONGLY suggest contacting/reaching out to Apple Product support and services on this larger screen iPad intermittent, unresponsive touch screen issue and if you have to, escalate this issue to higher levels of Apple customer support personnel to get their attentions on this issue.

Tap on the first link below and scroll down some to get to the Apple Product Support section and phone numbers for your location/region.

https://www.apple.com/contact/

OR

https://support.apple.com/en-us/HT201232

This is a serious, unresolved hardware/software problem that has been plaguing a growing minority of iPad Pro users, across all model years, for the past 18 months, or so.

For iPad Pro users, this intermittent, unresponsive touch screen issue started waaaay back with either a late iOS 11 update OR with the introduction of iOS 12.

There is NO resolution for this from Apple, to date.

Sorry that your 2018 iPad Pro has contracted this most vexing intermittent, unresponsive touch screen issue.

You are now part of small, but still very much a growing minority of larger screen iPad users that have been affected by this intermittent, unresponsive larger iPad touch screen problem/bug/flaw.

Sorry & Best of Luck to You!

My iPad pro shuts down intermittently when I touch my screen looking to enter Facebook or any other icon on my office screen. Do others have the same problems? I called apple support and they want me to reset after making a backup.

If you have sought assistance directly from Apple Support - and you have been advised to create an iCloud or iTunes backup and then reset your iPad - then you would be best advised to follow their guidance.

You can reset your iPad here:

Settings > General > Reset > Erase All Content and Settings

All you had to do is read my post reply above your reply for all of your answers.

If initial1st tier Apple product customer support advised a full backup and restore of your iPad, this will NOT fix this touch screen issue, at all!

You need to contact Apple support, once again and politely ask to have your Apple touch screen issue escalated up to more senior, higher tier Apple product support team employees that can better assist with this issue.

If you need to, escalate this issue all the way to Apple product engineering support employees.

Best of Luck to You!

What you could try is doing and backup of your iPad to iTunes on a computer and/or to Apple iCloud.

Then completely erase all contents off of this iPad.

Then setup this iPad as a brand new iPad and DO NOT restore your data from the backup.

The slowly add back third party apps 1-3 apps at a time and test the iPad for an hour, or two, in between and then add another 1-3 apps, and test for another hour or two, and so on until you find a problem app/s causing this touch screen issue.

This will be a slow process, but may eliminate any problem apps that you will need to delete from your iPad.

Only then, once the problem apps are discovered, restore the data from your iTunes or iCloud backup.

Best of Luck to You!

If the screen freezing returns, which it may, then you can try my last set of procedures.

Right now, it is too early to tell whether the reset has actually worked, or not.

I have seen this scenario played out too many times here in the past 18 months that this issue has been going on.

A reset has been, usually, a temporary fix.

Hope for the best outcome.

I’ve been advised by the Apple tech to return my iPad Pro for repair at the cost of 599,00$ plus tax and transportation. Certainly not an option. I have reset it. So far ok.

Your suggestion will be my last recourse. For now my iPad is functioning cause l haven’t had any shutdown since my last reset. Thanks

why is my ipad responding

why is my ipad not responding

What iPad model do you own?