The audio on FaceTime has been cutting out at my end and person I am speaking to for longer than a month. I have an iPhone 11 Pro, Software Version 13.5.1, AT&T, I have restored this phone as new within last 2 months, never had a Beta software on phone. My feeling is that this has happened after one of the last few updates to software and it seems after Covid, not sure that makes a difference. Help.
iPhone 11 Pro
The mic canceling background noise! You may be on the right track. My mom (in CA, i’m in NJ) went again to the apple store with the brand new verizon sim card installed and was told the phone was perfect, then she facetimed me from the store and the communication couldn’t be any perfect. The she told me that she didn’t have the Otter heavy duty case on. The she facetimed me back from her condo with the case on and we had the same problem again. I ordered some new cases and will try again once they arrive (she tends to drop phones so we don’t dare to use it without a case).
Let me know if you find a resolution other than it is the phone. My gf’s iPhone 11 was working fine when she got it but a month or two later and she has me on speaker during a FaceTime phone call and the audio from her side keeps cutting in and out. I am definitely under the impression that it is either the phone hardware or the upgrades they made to the FaceTime software/servers. I more so believe it to be the former because the same happens to audio over a normal phone call as well
I believe the issue has something to do with noise cancellation. When on FaceTime call. I can hear some strange background noise that is only heard via FaceTime.
A phone call on speaker works fine.
A Microsoft teams call works fine too.
will someone from Apple please address this? I don’t believe it’s anything with a sim
card as this happens with a brand new phone and a new SIM card on T-Mobile anything with t
I have discovered the issue! When you’re sound is omitted through your partners phone on face time, the mic is canceling the noise to reduce echo. However, this is inadvertently muting your partners audio on your end, therefore you are unable to hear them for a brief moment. And sometimes even as long as 10-15 seconds! VERY frustrating! I wish they would fix this or place the speakers/mic on opposing sides of the phone!
I would speak to a senior support agent and get it reported. Then maybe I will make another call as mine has gotten worse again
As an update this same voice cut out during a Video chat is happening when using my MacBook Pro 2018, iPad Mini MUXP2LL/A 13.5.1. It is not my internet connection which is high speed, it cuts out when in other places than home. I mostly call other iPhone users ranging from iPhone 11 ProMax, iPhone 11 pro, iPhone XR, we are not sure which end this is happening on.
This is happening to me as well on my new iPhone 11. Anyone I call says I constantly cut out. The only time their audio cuts out, is if they have an iPhone 11, as well. My MIL and husband recently upgraded to the 11 and their FaceTime started cutting out too. I can’t find a fix anywhere. We literally are reading lips.
HI,
I notice as well as the other Posts there appears to be 4 "Me Too" clicks.
Are you all on AT&T ?
I have an iPhone 7 and have not noticed this myself so I may ot have any suggestions after this.
Ralph
I’m pretty sure it’s Apple because it happens with several other carriers. I’m thinking it might be software issue because it happens when using iPad, MacBook Pro but I’m talking to other people using the iPhone 11 Pro so it might be the phone. Still waiting for Apple to respond, they are usually super good at responding. I think there is always an iPhone 11 Pro involved on one end or both.
I am seeing this problem too. On video calls through any app, be it FaceTime or Whatsapp or even Facebook messenger, my voice keeps cutting out. It had become really annoying. Have already got my phone replaced once and then set it up as a new phone, but still same issue is seen again. Also tried to factory reset my phone and start it without any backup 3 times after (thinking maybe it's some app that is causing this problem), but still the issue remains. I am on iOS14 and on T-mobile network. When went to store for apple support, they claim there is no problem on hardware side. Hopefully this is a software issue and the Apple developers can please take a look at it and fix it?
I just purchased an iPhone 11 two weeks ago and am having the same issue, both on Wifi and cellular. I’ve followed all of the steps yet the issue persists. It isn’t an ISP problem nor is there an issue with my mic. Voice memos are clear as are audio calls.
Using Sprint and a couple people has brought it my attention since I have upgraded to iPhone 12 Pro from iPhone X. 12P restored from X which had iOS 14 betas on it and updated into stable version. Again, nothing reported of the sorts from X.
Tested on two callers.
Sprint: audio cuts out. We're both on WiFi during this time. Both Xfinity, 600megs down
T-mobile: audio will glitch on higher pitches, tried this on 5G and Wifi, same result.
Both tests were FaceTime Audio and FaceTime.
Currently on iOS 14.1 and iPhone 12 Pro 128GB. Doesn't appear to be hope on this thread if this has been happening with you folks on 11s and Xs.
Have the same issue with an iPhone 11 user. I do hear a lot of background noise that goes in and out. I think it has something to do with noise canceling.
is there anyway to turn off any noise canceling on the iPhone 11?
Same problem here. I bought an iphone 11 pro max last December and she just gave up using it for facetime calls, she uses her old ipad mini instead. So, obviously is not the internet connection, she doesn’t use headphone wired nor wireless, no bluetooth devices at all.... she doesn’t know what’s that lol. Anyhow, I’m in NJ, she is in CA and she doesn’t speak english making it a challenge to make an appointment at the apple store. But, let’s say she get it replaced..... it will continue with the same problem right? What to do?
I hope that helps. My SIM card is brand new and I still have the issue. That’s one of the things they asked me when I went to the store, if I had used my old SIM. Mom has my iPhone X with its original SIM and I have no issues with her audio, just the reverse. Also, just a few days ago I learned one of my friends is having this issue and he just bought the 12.
Well, my mom went to verizon to get the new sim card (free from the apple store, they told her that was the problem) and then facetimed me..... same problem, sound keeps cutting off. The poor 70 years old lady has to go back to the Apple store located in a mall in CA to complaint again about the problem. Apple, are you listening???
FaceTime audio cutting out
