The audio on FaceTime has been cutting out at my end and person I am speaking to for longer than a month. I have an iPhone 11 Pro, Software Version 13.5.1, AT&T, I have restored this phone as new within last 2 months, never had a Beta software on phone. My feeling is that this has happened after one of the last few updates to software and it seems after Covid, not sure that makes a difference. Help.
iPhone 11 Pro
The mic canceling background noise! You may be on the right track. My mom (in CA, i’m in NJ) went again to the apple store with the brand new verizon sim card installed and was told the phone was perfect, then she facetimed me from the store and the communication couldn’t be any perfect. The she told me that she didn’t have the Otter heavy duty case on. The she facetimed me back from her condo with the case on and we had the same problem again. I ordered some new cases and will try again once they arrive (she tends to drop phones so we don’t dare to use it without a case).
I have a case open with Apple with this same issue for my iPhone 11 Pro Max. It’s with engineers and they are starting to get more reports of the same issue so they are finally starting to take it seriously. Hopefully there will be a resolution soon. My case has been open for almost 6 months now..
Apple really needs to fix this issue. It is absolutely a noise cancelling issue that should not exist. I have only started experiencing it after upgrading to the iphone 11 pro max. How do we get them to fix this!??!
Cut outs happen when on FaceTime with T-Mobile as well.
I’m on AT&T.
I am having the same problem and just bought this phone a week ago. I am getting so frustrated!!! I am Verizon so I have a feeling it’s something with Apple. Getting tired of this after a week.
They are aware of it, they monitor this site closely. At some point it will get fixed, I’m still having same issue.
I would assume they are aware of it, I'm just being told by their senior support agents that they are not.... Hopefully they will fix it at some point.
Mine has never stopped, still doing it all the time.
Same here. i am still facing same issue
I was able to get an exchange for a new device since I hadn’t had mine a month yet. The issue continues.
I don’t believe this problem is in the device itself it seems more like a software issue. This has been going on a long time & over many updates.
Are you using earphones? I’m not using earphones, my problems are straight from the phone on both ends going through phone speakers.
It happens to me . I don’t know when did it started. I have tested on iPhone 8 and iPhone SE with two different Apple ID . I have restore them so many times so no clue about this
I have the same problem on iOS 14.1 with both iPhone 8 and iPhone SE second gen. And it has been for a while like that. And it has been for while for months and now it’s even worse.
I will put a call into them today, this issue is mounting and needs addressed at this point.
FaceTime audio cutting out
