The audio on FaceTime has been cutting out at my end and person I am speaking to for longer than a month. I have an iPhone 11 Pro, Software Version 13.5.1, AT&T, I have restored this phone as new within last 2 months, never had a Beta software on phone. My feeling is that this has happened after one of the last few updates to software and it seems after Covid, not sure that makes a difference. Help.
iPhone 11 Pro
The mic canceling background noise! You may be on the right track. My mom (in CA, i’m in NJ) went again to the apple store with the brand new verizon sim card installed and was told the phone was perfect, then she facetimed me from the store and the communication couldn’t be any perfect. The she told me that she didn’t have the Otter heavy duty case on. The she facetimed me back from her condo with the case on and we had the same problem again. I ordered some new cases and will try again once they arrive (she tends to drop phones so we don’t dare to use it without a case).
Great, please keep us posted. I don’t want to send my 70 yrs old mom to go by herself to the apple store with the current covid-19 situation (I’m in NJ she is in CA)
My old SIM card is still in my iPhone 6s and my iPhone 12 pro has a brand new 5G SIM card, so I would be very surprised if the SIM card is the problem.
Are we supposed to go get new SIM cards? Mine is most likely a few years old.
My gf and I have brand new SIM cards. I had to buy mine. So I really don’t think the problem is linked to a SIM card.
Yes, if I muted my mic, I could hear the other person just fine.
have you had any solution? I have the same problem with my iphone 11 pro. It does seem like a facetime software issue and I also feel like it started after an update.
I am having this exact same issue. I have an iPhone 11 and I only notice it with a user that has an iPhone 11Pro. If there is the slightest background noise on my side the voice of the person I am speaking with cuts out. I found a painful hack workaround for now - if you mute your microphone - then the other person talking comes thru crystal clear. So for those facetime calls I have to skillfully mute my microphone to hear everything they are saying, then unmute to talk. So it must be a software issue with the microphone interfering with the speaker. Until they fix it at least the mute to hear/unmute to talk works if I'm not doing anything else.
Get this fixed APPLE!
I have an iPhone 6s that I have been using with facetime for 4 years and it works flawlessly. I just got an iPhone 12 Pro yesterday and made my first facetime video call. It was horrible. The video was flawless, the sound from the other end was flawless (an iPhone 8) but my speech keeps cutting out. The start of each sentence was fine, but the microphone would cut off after a few words. I went back to the iPhone 6s and everything worked perfectly. Both phones were connecting through my WiFi, and since the 6s worked fine it really can't be the network...it has to be the iPhone 12. Both phones have IOS 14.1
BTW, I also had the same problem when doing a video call through WhatsApp, but not on an audio call.
I have found that the problem is worse with distance. When I facetime with my sister (about 80 miles away) I have to problem, but when I facetime with my girlfriend in Brazil (about 5000 miles away), my iPhone 12 pro is pretty useless, while my iPhone 6s works flawlessly. I also notice that usually when my sound cuts out, I have just heard some sort of echo of my voice (ie. her phone's microphone picking up the sound coming from her speaker and sending it back to me). I suspect that facetime is mistaking that for her trying to speak and thus cutting off my microphone. With a shorter distance (less time of flight, and fewer servers for the packets to traverse), the echo (if there is one) comes much closer to the original transmission...maybe some filtering has changed?
We tried an experiment where she used bluetooth earbuds rather than the speaker and, surprisingly, the problem was worse and I heard echoes of my voice almost all the time. I have no idea how that would happen.
That might be your problem but I’m still having the issue through airpods. It seems to be mostly triggered by air pods and it goes in and out while sound is playing. It almost sounds like you could say a whole sentence and say the word disappointment is spoke. You may only hear di po nt nt
you might have a separate problem.
the most common problems I have found with family and friends are the following:
-case is too bulky or “tight” against the iPhone, causing the mic to “noise cancel” and therefore “muting” the iphone users microphone.
-people holding their iPhone in their hand with their pink to “support” the iphones weight whilst holding it, therefore covering the mic/speakers and can lead to echoing and noise cancellation, like the case situation I just mentioned.
-people sitting their phone down upright, not horizontal but vertically, or on top of a blanket while in bed, etc... therefore covering the mic/speakers and again causing the same problem as mentioned twice above.
-Bluetooth headphones... just in general. Lol
other than those common issues, I’m not sure what else it could be, except something more technical and electronically wrong.
Yeah! Thanks for mentioning the case thing! He took his off, and the mic stopped trying to cancel his voice! Thank you for replying!
I thought the problem was the case, and even bought a new case unnecessarily. Problem came back even without case.
I noticed the sound issue come up today on a normal phone call as well...
FaceTime audio cutting out
