Repeated logic board failures on 2018 MacBook Pro

Olá Fábio,

Grato pela resposta.

Eu já fui na oficina autorizada da Apple em Fortaleza, onde moro.

O problema consiste de falha da placa lógica e batérias infladas.

Para recuperar meus dados (pois a memória SSD é soldada na placa), e como a placa já estava fora da garantia, eu enviei a placa para ser recuperada em uma oficina (não autorizada) em São José do Rio Pardo.

O computador voltou a funcionar. As batérias estão no programa de qualidade da Apple e seriam substuídas sem custo.

Porém, a oficina autorizada da Apple, (e o call center da Apple no Brasil), agora se recusam a trocar as batérias pois alegam que o computador foi manuseado por oficina não autorizada.

Meu tentei uma intermediação da Proteste, mas Apple não respondeu. Meu próximo passo será acionar o serviço de proteção do consumidor Decon.

I am Grateful for your answer.

I have already taken the computer to the Apple authorized repair shop in Fortaleza, where I live.

The problem consists of logic board failure and inflated batteries.

In order to recover my data (since the SSD memory is soldered on the board), and as the board was out of warranty, I sent the computer to a repair shop (not an Apple authorized one) in São José do Rio Pardo, São Paulo.

The logic board was recovered. The batteries are under Apple's quality program and they would be replaced at no cost.

However, Apple's authorized workshop, (and Apple's call center in Brazil), now refuse to exchange batteries because they claim that the computer was handled by an unauthorized workshop.

I hve tried a Protest (Brazilian consumer protection organization) mediation, but Apple did not respond. My next step will be to start a complain process at the Decon (Brazilian state consumer protection service).

Murilo

My 2018 MacBook Pro 15” just recently stopped turning on one day. A shop identified it as a dead logic board. Rediculous that such an expensive computers’ logic board does not last more than two years.

Interesting to see all the 2018 mbp are starting to fail out OF NOWHERE around this time .__. my 2018 mbp 15 inch also died, although i could use it perfectly the day before. Havent got it checked, but I really wish it only needed battery replacement😭

I have the same problem: 2018 macbook pro ssd failed after very light use. Thankfully I have applecare but the problem is you have to send out entire computer if you want to attempt data recovery from a third party. (yes I know we should have backed it up) but the reason I am writing this is SSD's do fail and fail often-maybe not as much as old spinning drives but they do fail and fail often. This is my second SSD failure this year in my family. Most people have macs for more than 5 years. I would vote to not have ssd soldered on logic board. I own 3 macs and 3 windows machines. The ability to upgrade on a PC is quite nice. I was shocked at Apple service center that I have to put back in a 1tb ssd and have no option to upgrade. I would be even more upset if I was paying for the repair given the decline in ssd prices over the last few years.

I am genuinely sorry you have had such Bad Luck. There is nothing Readers can do to repair your confidence in the product except to assure you that your single sample does NOT represent a TREND.

Apple made around 20 million Macs last year, and your bad experience with a sample of one does not move the needle on reliability in the slightest. It is not statistically significant.

When Consumer Reports magazine polls their members in their annual survey, Apple computers and Apple service have been the highest rated (compared to any other company) for many years running.

This reminds me of the "recall" of the staingate, which does not look like a recall, as it is not well publicized on the apple recall page. They change the stained retina displays at no cost to the user, I have already changed them 3 times from my old Macbook Pro 2013.

As if they considered it a problem, but only for users who actually complain.

Where are you? I am in Brazil and here the 0800 service did not solve my problem. Beyond the logic board my computer also presented inflated batteries. They say the batteries are included in a quality program but I have to pay for the replacement of the logic board.

My model is a Macbook Pro-15'', A1990, 2018. The problem I encountered was a logic board failure and inflated batteries.

I am still waiting for an answer from Apple. I have sent several requests to their Office here in Brazil and I also have contacted their 0800 number. But unfortunately I have got no answer.

I couldn't agree more.

I have an older MacBook pro, late 2013 which currently runs perfect, this reliability its known on Mac's, whereas a 2013 pc laptop its completely outdated.

I haven't received my Mac back, but when I do, it will only have 3 months warranty, after that I'm back on the rodeo.

Sorry too hear this @murilopalmeida.

But unfortunately Apple policy states that no unauthorized workshop should handle any problem.

If they had previously accepted to replace the batteries you should try following up on that, but truth be told, it seems complicated.

Entendi Murilo,

Realmente, como o @domvera falou, o equipamento após aberto por uma empresa não autorizada complica demais a situação, pois eles podem alegar diversas coisas, um próprio curto nos circuitos podem gerar o inchaço. Enfim, vale a pena brigar, mas é complicado.

Sobre a recuperação dos dados, graças a Deus, aqui tenho um TimeCapsule e uso também o iCloud Drive, então deu tudo certo na recuperação.

Muito foda esses problemas, a Apple vem me decepcionando muito após a quedo do Steve Jobs, infelizmente.

Abraços aí, qualquer coisa avisa!

Mas eu tenho o orçamento da oficina autorizada, emitido antes do conserto da placa, relatando as baterias infladas, o que atesta que a intervenção não foi a responsável pelo problema da baterias. O meu pleito foi só para trocar das baterias. Da maneira que me foi colocado (Trocar as baterias só com a substituição da placa com custos) configura compra casada, o que é proibido aqui no Brasil.

Abraço.