iPhone 11 speakerphone cutting out

My girlfriend and I both have iPhone 11’s. While talking to each other if one of us is on speakerphone the other catches every other word. This happens on both phones, if I activate speakerphone she only here’s every other word and vice versa if she activated speaker phone. If you turn speakerphone off there are no issues. Is there a setting that can fix this? Is this a common issue? Thanks

iPhone 11, iOS 13

Posted on Jul 18, 2020 8:49 AM

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Question marked as Top-ranking reply

Posted on Oct 16, 2020 3:23 PM

I have been having the same issue for several months. Had Apple send me a new iPhone 11 Pro and ATT sent me a new SIM card and reset my network. Everything had been replaced and nothing worked. THEN I took my phone case off and it was like night and day how clearly the other person could hear me. Do you have a case on your phone? That could be the cause of the obstructed microphone sound!

313 replies

Aug 25, 2020 12:33 PM in response to Airstreamnut

Same. Just got my phone replaced and as soon as I left same problem....called and spent hours on the phone with apple and they ended up telling me it has to be a signal issue with my carrier which it can’t be because as soon as I take it off speaker phone it stops...reps don’t know how to fix the problem but instead of creating a case or something so engineers can fix it they just blame the carrier.

Aug 26, 2020 6:45 PM in response to whyizit

I’m on AT&T and all Apple did in 7 hours on the phone was blame the carrier. In the interest of customer “satisfaction “ they sent me a replacement phone, which required another day trying to get to work, only to find out from AT&T that Apple sent me a replacement locked to Verizon , that again took almost an entire day on hold and being transferred around. Had to send that back too. But I’ve now got two $600 hard charges on my credit card ( not holds as they said they would do , and yes I sent both phones back) plus a third iPhone that still has an inoperative speakerphone function, which as a disabled person is a necessity, not a convenience. My 8th iPhone. Apple is going to fix this or else. Now I’ve got someone else’s refurbished phone instead of the new one I paid for. And I thought Microsoft was the “Evil” empire.

Sep 3, 2020 1:49 PM in response to Ningals3223

I bought the Apple iPhone 11pro max and thought wow I finally got a great phone because all I’m doing is working overtime during the pandemic. I’m constantly being told that I’m cutting out when I can hear and see the other person fine. It’s facetime & speakerphone. This is a huge problem as I’m always on my phone for work on speaker so I can work on my computer. How is a phone this expensive having an issue that they aren’t willing to fix? A new phone isn’t the answer it’s all of them. I should have kept my previous iPhone but that’s no longer an option. Is there something we can do? I have ATT it’s not the carrier.


[Edited by Moderator]

Sep 4, 2020 6:32 PM in response to Ningals3223

I have been having the same issue too since I purchased my iPhone 11 Pro in April, I regret not sticking with my Samsung S20+ :-( , as I did not have these issues with that phone.


The calls keep cutting in and out and the people I talk to can only hear parts of the conversation. Due to the pandemic, the only Apple store we have in my state is closed.


This phone cost way too much to not function correctly!

Sep 6, 2020 9:05 PM in response to Ningals3223

Brand new out of the box iPhone 11 Pro - as soon as I activate speaker phone, the person I'm talking to says "Sorry what was that, your phone is cutting out" within seconds!!! Reading all the below responses is a guarantee it's not just my phone. What are you doing to fix this Apple? I don't have time to take calls holding the phone to my ear, and quite frankly, I don't like that thing so close to my head when it doesn't need to be. This is very inconvenient and frustrating for such an expensive piece of tech. DISAPPOINTING.

Sep 6, 2020 9:59 PM in response to Constance_J

When I posted the speaker/cutting out issue a few weeks back I thought that my iPhone 11 pro max might have been a freak, but clearly this is not so. Surely the issue is fine for Apple to sort out -- and QUICKLY. I've found my provider to be of limited help (not their fault) as Melbourne is in a state of total lockdown because of the Covid crisis and their shops aren't available for technical assistance. SO frustrating!

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iPhone 11 speakerphone cutting out

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