iPhone 11 speakerphone cutting out

Sarah, I agree with Aquarius . Replacing the phone with another will do no good. I did it three times and all four phones exhibited the same problem with Cutting out while you are on speakerphone. Either the hardware, software or firmware are defective . And since the iPhone 11 Pro has now been replaced by the 12, I don’t think Apple is going to expend money or energy to fix last years model. In other words, we're screwed....

Notice how no one from Apple is posting? Ironically when I mentioned this is a class actionable s-u-i-t, they rejected the post. Isn’t that special. They don’t care how much we complain but they don’t want to pay a mentioning the s* word.

Just bought an 11 for me and my wife, same issue. Needs to be resolved ASAP, as we have a new born at home, so peaked working properly is important. I just sent her a link to this thread, I’m sure she’ll be very happy...

should have made the switch to the s20...if this isn’t resolved, we’re done with apple products

Just had my wife try turning off noise cancelling and that didn’t help, but here’s what we discovered. When she has the phone laying flat, it doesn’t do it. When she puts it standing upright ( vertically, normal FaceTime position for example ), it cuts out. Even if the is in the air with a stand selfie stick, vertically, it’ cuts out. But holding the phone sideways (portrait mode), it seems to work fine.

anyone can try this see if they have the same results?

I have the same issue but I noticed it happens when there is back round noise of any kind. What I did was go into "Settings", "Accessibility", "Audio/Visual" and then turned Off "Phone Noise Cancellation" option. I think when there is back round noise the phone picks up on that too much. This helped some but the speaker phone should still be much better. The whole point of using the speaker phone is usually when your hands are full doing something.

The case change worked. I have turned back on the noise cancelling option and with the new case, that does not cover the speaker and mic holes at the bottom, the speaker phone issue is resolved. Your experience might be different but it worked for me.

Tried removing the case, and seemed to have helped. So the 100$ we spent on two otter box symmetry cases are now useless? The case doesn’t cover the holes on the bottom speaker, so not sure why it would affect it. Going to contact otter box and tell them the issue also, someone needs to do something about this..

That worked for me a little while but it is no longer working. It seems whatever is wrong is degrading. I'm trying to get refunded for the iPhone 11 Pro Max phones we bought. Excuse after excuse they are refusing. I think they are dragging it out to get past some no refund date.

My oldest son was making comments that he didn't have similar issues on his older iPhone. He upgraded to iPhone 12. During his call, his wife said he was cutting out. He assumed it was his cell service. I did a quick test and he has the same defect. The demoralized look on his face.

Here's a quick test. Call someone with your defective phone. While you are making a loud continuous humming into the phone via speakerphone, the other person starts talking. If your phone has the defect, the person talking on the other end will notice you humming cuts out as they are talking. During same call, switch to not using the speakerphone and repeat the same test. You shouldn't cut out. That shows it is literally the phone and not your service carrier.

That's not a resolution actually. That is a work around. The reason I personally use the speakerphone is to better hear. Turning down the volume for me is counterproductive.

Today I got a response from their support saying "I am sorry you are still having the issue with your iPhone.  You can submit feedback on Apple products at apple.com/feedback". That site states, "We cannot respond to you personally, but please know that your message has been received and will be reviewed by the iPhone Team. If we need to follow up with you on your ideas for improving the iPhone, we will contact you directly." It seems to me they have no intention on resolving this defect.

Note: My oldest son never had issues with his iPhones. He just got the iPhone 12. Boom, he has the same defect as well now.

Absolutely. You'd expect more from a company as large as Apple in supporting their products. That means more to me than a defective product. Defects happen. You fix them, replace them, or refund them. The fact Apple is not doing any of those is astounding and says volumes about the company.

Has anyone else noticed their phone unable to connect to Amazon, etc, if there are only 1 or 2 bars? It just never finishes loading unless it has 3 or 4 bars. There is so much wrong with iPhones. My androids never had so many issues.

I am so having the same problem. My phone company will not exchange my phone even though it’s not even 3 months old. It is very frustrating. Mine does it when I’m not on speaker also. Has anyone come up with an answer to the problem

I am beyond frustrated that Apple has not even attempted to fix the problem. There are 5 of us that all recently “upgraded” to the 11. The speakerphone issue is absolutely awful. We also spent $$$ for cases to protect this crazy expensive phone. After seeking answers, we learned that those expensive cases, even those sold on Apple, are part of the problem. (There shouldn’t be a problem like this). New cases were purchased that do not have any coverage over the entire bottom of the phone. Apple wants $40, but the same case on Amazon is less than 1/2. All 5 of us changed out our cases and the problem has improved greatly. Not completely, but better for sure.

I’ve had the same issue right out of the box, 11 Pro 256G. My moms phone is the same and my hubs 11 Pro Max 256G is also doing it. The speakerphone has some kind of interference that also confuses voice activated systems, aside from confusing people! Bluetooth car stereo is ok, but I haven’t tried calls with a headphone/set. FaceTime is just as bad and totally pointless anymore. I’d rather watch an actual mime, at least they are completely silent. 🙄 My phone is currently at Apple for repair...fingers crossed they actually get a clue that there’s a big problem with their $1200 waste of money.