iPhone 11 speakerphone cutting out

I spoke to an upper level Apple Support tech yesterday, she had me run a diagnostic test, told me nothing was wrong with the phone said it is Verizon & we are living in a pandemic nothing is working correctly! Seriously!!!

My carrier is Verizon, anyone have another carrier other than Verizon?

I’m pretty sure this issue started happening after an update. I have Xfinity mobile. My wife and I both got 11pros when they first came out. I don’t remember having this problem at first; it just seemed to start one day.

I agree with you that we should be able to use cases that have the proper cut outs for the phone. The fact the rubber part seems to cause the issue is very unique. There must be some hardware and/or software design issue and the more specifics we can provide their engineers to recreate the issue, the more likely they can fix it if a software issue or recall and replace with phones that don’t do this.

I'm having the same issue. Glad to see that i am not the only one. We paid $1200 for this and it would be ******* nice to get some reassurances that we are heard and that someone is working to address this.

I have the dark green iPhone 11 Pro Max one that’s 256G I have ATT and it happens on facetime & speaker phone. Case or no case. This is a brand new phone. I need to work from home on mine and because of this I have to use my headphones so I can type and talk to customers it’s a huge inconvenience!

That’s even without a case? If it’s an engineering issue or phones made with components from certain suppliers, Apple needs to address it.

BTW, they never called me last night like they were supposed to. Not even a response to my email giving them my test results. Would be nice if they acknowledged it was useful and they were looking into it.

Was your post edited?? If so then someone was looking at it. Yes I’m not gonna send mine off because too many people on here have already done that and it did not help I’m going to keep calling I’m going to try the Apple store next week may try Best Buy later today if possible

I think they deleted me because of what I said because I don’t even see it now.

it is such a shame that a multi billion company has to rip people off with bad product I mean if just a handful of people already reported it that should be enough lol

FYI, just got email from Apple saying they would send my tests and results to the tech folks to review. Giving them specific tests and results are the best way we can help them resolve this. I really don’t want to switch back to android already so I hope this is resolved quickly.

I am 12 days from warranty my self and after being in the store for 2 hrs yesterday and then saying it was fine it passed all the test there was nothing they could do I left the store got into my car and caked my husband and it did it again, this is so frustrating! I am going to cal them again today and let them know

Been dealing with this for months. Have tried phone with or without case. Have had phone replaced 4 times. Problem still exists.

Have escalated the service request with Apple. Been on phone for DAYS with them. They've never heard of this problem. Really?

It's cool when it presents itself while I'm on the phone with them. I get, " are you still there?" Several times they've hung up on me when that happens and I start the process over again. Please be careful if you request a replacement. I'm still waiting, six weeks later, for a refund on the charge Apple put on my credit card for the first replacement. So, my $1200 phone is more like a $2000 phone. Thanks, Apple!

Has tech support been doing their job in terms of that? I am extremely upset about this and have dealt with the Genius Bar and Apple Support several times, finally the Genius Bar guy gave me a new phone but to no prevail. It is doing the exact same thing. Apple support/Genius Bar deny ever hearing about this when it is clearly a large problem. Unfortunately when one method of resolve has been exhausted, and nobody is being heard at that company...you have to find another avenue. I’m not going to say anything else on here about it. I’m sorry you’re frustrated just like me and others but don’t attack a person that is actually proactively doing something to help. In doing that, I need ALL aspects of data. I can’t entertain your friction...Apple’s friction is enough...channel that somewhere else, not here. Data drives EVERYTHING....#lastresponsetoyou

I’m having exactly the same problem. I’m glad I’m not going crazy and that it appears to be an issue with the tech...not so glad it seems to affect all iPhone 11 devices. Apple needs to do something, for sure.

Voice recorder works fine. I have an appointment on Wednesday at a Best Buy was the quickest I can get in. The Apple store is taking appointments but I couldn’t do the time that was available within the next 10 days so I will try again to set one up after my appointment with best buy

Same here I just upgraded to the iPhone11 pro max. People on the other end are saying constantly "I can't hear you, your cutting out"......So annoying for the price of this phone...Have 2 days to decide what to do before my return window closes...