iPhone XS screen right side not responding for touching

Had the same issue after the ios 14 update. Cant type P or 0 or basically anything along the right side of the screen on my XS. Apple store said to restore the phone as new and not from a backup. Ill wait for the next update before I mess with that. They also suggested replacing the screen... no thanks since it was perfectly fine before the update.

I have discovered something interesting. Cooling the phone might resolve the issue temporarily.

Today i got my phone back from a service that claimed it needed a new screen. When it arrived it was very cold.

I turned it on to see if the issue is still present and it was, but after a couple of minutes, when the phone started getting warmer, the affected side started working again. Sadly after a couple of minutes it stopped working.

BUT I was able to reproduce this effect by putting it in the fridge for a couple of minutes. When i took it out i kept drawing on the notes app and to my surprise it started working again.

P.S. Be careful how long you leave your phone in the fridge for. I am not responsible if you break your phone lol.

Hi all,

I want to inform you i contact apple and they said if you have your iPhone before 3 years they will change your screen for free but if you have it for more than 3 years it will be on your account.

Unfortunately, I changed the screen on my account but the good thing is my iPhone now working very good.

Thank you

Hello renatolla,

We understand that the right side of your iPhone is not responding to touch. You’re in the right place, we’d be glad to assist in seeking a solution.

You have taken some great troubleshooting steps so far, but make sure to follow all of the steps here: If the screen isn’t working on your iPhone or iPad

If those do not help, it may be a hardware issue.

Have a great day.

Same issue for me, about a 1cm strip down the right side that is unresponsive, and has occurred 3 time - all of which were just after running an update (first was after upgrading to ios 14), most recently to 14.3. Tried removing case, screen protector, warming phone, hard resets, restoring to factory settings, and restoring from backups, none of which resolved the issue. Both of the times it happened before, it seemed to resolve itself after about 1-2weeks.

This time it has been about 3 days since it happened. I tried calling Apple and was told that it is a hardware issue (potentially caused by a software update that is interacting with the hardware or that may not be compatible), and would cost the same as a new phone to get it repaired... Disappointed with the response and lack of accountability for validating their software and products, but also not paying $800 to repair an old phone so wasn't much to do. I am hoping it will resolve itself again in a few days, and then will be turning off automatic updates.

Went to the Genius Bar and I was told that I had to replace the screen and it would be a good Idea to change the battery. So they adviced me to buy a new phone. For me this is a total ******** story .

Its a software fault not a hardware problem.

When I rotate my screen the right side works .

My XS did this in Feb 2020 and because I had AppleCare when I brought it in they just replaced the screen and charged me $29, the problem was gone...until yesterday. Randomly (did not drop, get wet or anything), the exact same problem came back. I took it to BestBuy authorized repair and they wanted to change the screen again and charge me because the warranty is up - no way. I have an appointment at the apple store today and if they cannot confirm 100% that it is a screen failure I will be requesting the phone be sent to their repair center for diagnosis - this is what the second level tech support suggested.

The operating system (software) has to interact with the screen (hardware) somehow. The screen detects touch and sends information to the operating system to know what to do with that touch input. The opposite could also be true, where an operating system bug, disables the touch sensor on part of the screen. The fact that this is surging in recent months and especially Jan 2021, and the fact that the unresponsive strip is moving around the screen for some people and randomly fixing itself for others makes this look like os-level software issues.

Hey!!

I have an iPhone x with the same problem.

i would like to share some information I have gathered till now and according to my knowledge

1. It's definitely a software issue!
2. the occurrences of this problem also depends on the temperatures maybe cold or hot.

Temporary hack for me:

1. For me It can be solved by turning on or off the dark mode just selecting the opposite theme make things better for me
2. Making phone hot or cold by running apps or freezing it in the freezer.
3. keeping the phone aside and letting the phone heal itself.
4. When trying the unresponsive keyboard letter for example letter P a lot of times, as soon as p clicks continue with other letter as normal typing rather than testing the p again and again.

Also please upvote this so that our other fellows can also know about this hack and skip the display changing costs!!!

i'm also attaching some screen shots of before and after which is denoted by black and green

Last But Not The Least

Apple's a *****!!! the quality they serve now is pathetic! Cannot be worse than this, I got an iPhone x but the the program for my model has long been expired as it says 3 years from first retail!

It isn't my fault then why should i pay for it! Even why should I suffer for it! My whole family uses apple and among them why I'm the only unlucky person!

It was lot better until SOMEONE came and replaced Steve!

I ended up getting my screen replaced which seems to have fixed the issue. This still doesn't make sense to me since others are having similar issues after updates. I think Apple is behind the issues on this one. I had to fork up money for the repair :(

Until this problem is acknowledged by Apple. I would recommend you people to shift your keypad to left side and switch to the zoom option(triple tap). Feels like iphone 12 mini XD.

Hi friends i got the solution of this right side touch screen not working, just download app of Antutu Benchmark and run this app 100% your problem will solved.

About a month and a half ago, after an update, left side of screen not working. Can’t use number one or icons on left or letter q unless I turn landscape direction. I figured next update would solve the problem, but did not. More recently my talk to text has gotten grossly inaccurate, so I really had to take time to get it fixed. Spent almost 3 hrs with apple tech support on phone, full factory restore, which took several attempts to complete, finally got restored and talk to text is better but the left side of the screen still does not work. There are no available genius appointments anywhere in my area so she said just keep checking in case someone cancels. The other thing on mine is that there is also a bright pink stripe down the left side. It is very narrow but always present . I don’t believe this was present the first time the left side stopped working , I think the pink may have started later on. I also now spent over an hour with my cell phone carrier trying to fix, but in end I will have to go in to Verizon store. IPhone XS, not under warranty, I have Assurion insurance through Verizon but it’s sounding like they may not cover this issue... like it would be covered if I dropped in water but not just for malfunctioning ? Guess I’ll find out if I can get into the store.... I’ve lost sooooo much valuable time on this already and use this device for business. Missing deadlines too. Sigh :(

So ive just noticed this issue on my iPhone XS too. Have been frantically googling like a maniac to see if there are any fixes on the internet for this. Turns out not much. Phone was perfect this morning, was left for a while and when i returned i got this issue.

Tried everything i could think of, restored as a new iPhone, backed up and restored. Even reluctantly updated to iOS 14.5.1 with no change. Hard reset it, checked if it was an app issue but nothing. Initially i thought the issue was hardware related after dropping it on carpet from waist height (im 5'8). iPhone has always bee in a case and always had a screen protector so no damage occurred.

Like most first i couldn't use the keyboard properly the P and backspace button wouldn't work. Then i jumped on safari and noticed i couldn't scroll using the right hand side of the display. Opened note and used the drawing tool, noticed i could use the whole screen except the right hand side again.

When rotating the screen either left or right, the right hand side of the screen works without issues which makes me more confident that this is an issue with the software and not hardware.

So i used the apple chat as the website wouldn't let me get someone to call. Turns out that i would need to get my self an appointment for the genius bar and bottom line would need to pay if the device needed attention. So i thought scrap that.

Now im stuck for ideas. Can't afford to pay out for a repair might as well just upgrade.

So my thoughts have already been voiced by those before me. How do we get apple to recognise the issue and resolve it? I read that there was a similar issue on the iPhone X.