Macbook Pro Bootcamp Bluetooth Keyboard Problem

Question

Level 1

4 points

Macbook Pro Bootcamp Bluetooth Keyboard Problem

My Surface keyboard keeps not working after working for some time. Disconnecting it and reconnecting it resolves the issue, but isnt a long term solution.

I've downloaded the latest drivers onto a usb via bootcamp and re-run (repair) bootcamp and the Bluetooth driver remains the generic driver. I have tried to manually select the driver but Apple Inc. is not in the list of manufacturers. I also do not see any bluetooth driver on the USB besides the Broadcomm bus driver. The bluethooth co-exist setting is not available on the WiFi driver settings.

Windows 10 2004

MacBook Pro 16″, macOS 10.15

Posted on Aug 28, 2020 2:15 PM

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Answer 1

Loner T

Level 9

59,536 points

Aug 28, 2020 5:21 PM in response to dank_

Does BT keyboard reliable if WiFi is turned off?

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Answer 2

Loner T

Level 9

59,536 points

Aug 29, 2020 12:08 PM in response to dank_

If you click on the drop-down list, do you see any PID/VID entries?

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Answer 3

Loner T

Level 9

59,536 points

Sep 2, 2020 5:43 PM in response to dank_

I will assume you are now on .875.

Is there a Power switch on the Keyboard? If yes, what happens if you power it off and on again?

If there is no power switch, if you remove the battery and put it back, does it connect to Windows?

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Answer 4

Loner T

Level 9

59,536 points

Aug 28, 2020 4:53 PM in response to dank_

What is under Power Management?

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Answer 5

Loner T

Level 9

59,536 points

Aug 31, 2020 7:12 PM in response to dank_

Do you have a Broadcom UART device in Windows Device Manager?

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Answer 6

Loner T

Level 9

59,536 points

Aug 29, 2020 8:25 AM in response to dank_

If the Windows Device Manager does not show an Apple Broadcom BT radio, check the PID/VID of the current BT radio. IT may be directly supported by WHQL drivers, without needing any Apple Broadcom variant.

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Answer 7

Loner T

Level 9

59,536 points

Sep 1, 2020 9:19 PM in response to dank_

What is the driver version for the UART driver?

Also, see Boot Camp Windows 10 (version 2004) bluet… - Apple Community for reference.

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Answer 8

Loner T

Level 9

59,536 points

Sep 2, 2020 2:52 PM in response to dank_

Do you have any issues with the Surface Keyboard, when booted in macOS?

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Answer 9

Loner T

Level 9

59,536 points

Sep 7, 2020 4:41 PM in response to dank_

Normally, this would indicate Link Key corruption on the OS side. These are stored in the Windows Registry. You should check.

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Answer 10

Loner T

Level 9

59,536 points

Sep 2, 2020 4:04 PM in response to dank_

Do you want to try .874 - https://www.catalog.update.microsoft.com/Search.aspx?q=Broadcom+uart ?

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Answer 11

dank_ Author

Level 1

4 points

Aug 29, 2020 6:44 AM in response to Loner T

The keyboard continues to work as long as I'm using it, so I don't think its WiFi. It is a BT LE keyboard (MS Surface Keyboard), so its probably going into some low power mode and having trouble coming out of that mode. This keyboard works fine with my Surface Laptop.

Id like to install the Apple Bluetooth driver that folks mention on similar posts to this, but it doesn't seem to be a part of the current Bootcamp package.

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Answer 12

dank_ Author

Level 1

4 points

Sep 2, 2020 1:32 PM in response to Loner T

It works, except for the problem I'm experiencing - the Surface Keyboard stops working when it goes into a low power mode or the computer does. My Logitech MX Master 2 mouse doesn't have the same issue - probably because its not BT LE.

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