iPhone 7 Plus Camera won't take pictures & calls can't be heard.

Hey CH_NB_A,

We understand that you're experiencing multiple issues with your iPhone, and we will do our best to assist.

Since you have gone through troubleshooting steps such as resetting network settings and restoring from a backup, the next steps is to restore to factory settings. Restoring to factory settings remove all data from the iPhone and installs a fresh copy of the software.

Prior to restoring, make sure that you have a recent backup. After restoring to factory settings, set up the device as new and confirm resolution before restoring the backup.

For information on backing up and restoring to factory settings, click here: Restore your iPhone, iPad, or iPod to factory settings

Take care.

So far it has not happened again since I got the battery replaced. For $50 that's a deal I'll gladly take. It's also nice to have a phone that lasts all day and night again! If it starts happening again I'll post an update, but for now battery replacement is looking like your best bet.

My problem solved. Now i can hear call and take photo. I changed motherboard. It cost me usd 70 .

LE: got the camera to work again by doing the hard reset trick (vol down)

calls still don’t work tho; pretty sure the audio IC needs to be replaced

Came across an interesting maybe fix. First off all the same symptoms. No mic function, camera app wouldn’t take pictures, 3rd party slow motion app would work either….. etc. on google it suggested to do a voice recording to test function. Mine didn’t work just static. My wife suggested to see if Siri worked. Nope. Then bam. Possibly found work around to get all to work.

I had the ‘Hey Siri’ function off. Never liked the idea of her listening and phone responding if I said that. But never the less, enabled it and when thru the setup, and now everything works. I can take pictures, use Siri, make phone calls without air buds, 3rd party app works. So far everything appears to function. This is not a hardware problem, it is definitely a software issue. And to note, it took a couple tries to get Siri to start recognizing me speaking, but then took of and let the setup finish and all works. Even without doing a hard reboot (power and down buttons). Now granted, it’s only been a few mins but thought I would share.

Hi CH_NB_A,

Since restoring to factory settings didn't resolve the issue, the next step is to have the iPhone serviced. To explore service options, reach out to Apple Support here: Contact Apple Support

Take care.

The 14.4 upgrade did not help me at all. In fact, I think it started happening to me AFTER the upgrade.

I'm getting my battery replaced to see if that fixes it. I'll let y'all know how that goes.

In case it helps others, I noticed that after I turned it off, pulled the SIM card out, turned it back on, deleted a bunch of accounts and apps (to make sure my password managers etc. are protected), turned it off, put the SIM card back in, and turned it back on, it hasn't happened in about 18 hours. Previously it was happening every four or five hours. It might be worth trying just shutting it off, taking out the SIM card, turning it back on, and then repeating the process to put the SIM card back in. (It may not be safe to replace the SIM card while it's on.)

That said, my battery life is atrocious now, and the phone is still great in every other way, so I'm hoping the battery replacement will give it a new lease on life.

Yes. I did 2 things. First switched off phone, it looked I could take photos again after putting on. To make sure I also drained battery to 0%. Now my camera since Xmas works Ok, but I never had problems with microphone, like some cannot hear or can’t be heard.

I had issues only with camera and it happened 2x in last year.

I’m being told by Apple it’s being caused by the health of my battery.

I literally have the same exact issue.... the iphone 7 plus has had quality issues from the very beginning (Audio IC issue) and apple refuses to acknowledge / address it.

Update your phone

I have fixed my Audio IC, all ok now.

I have these same issues on an iphone 7 (not plus).

I was told that the call dropping/sound issues are caused by a loose sound chip which only 3rd parties can now replace, I haven't done this because I can't afford to pay €100 right now but have to just use it with bluetooth headphones. Very annoying.

The camera issue for me is solved by using a 3rd party camera app. Totally stupid, and definitely a software issue. Updating to 14.2 has made it worse if anything.

Apple please patch this in an update!

This is really serious!!!!

But I have to say since X-mas when I was not able to take photos, but after I drained down battery and also forced switch off my iPhone 7 is OK!!! I can take photos again and calls ok.

I solved my problem by rebooting the phone using the on off button and down volume together for a few seconds. All okay after that. Don’t ask me why.....