You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone camera not working after iOS 14 update

Hello... after I updated my iPhone 7 Plus to iOS 14, my camera acts up. It doesn't load the camera. I then try to turn on the flashlight but it doesn't work either. Sometimes, I try to repeatedly turn on and off the flashlight until suddenly it works. I then come back to the camera and keep switching the camera modes, and rarely, it functions. Once I exit it an try the camera on an app though, it doesn't work again. Restarting didn't help my problem.




[Re-Titled by Moderator]

iPhone 7 Plus

Posted on Sep 17, 2020 12:19 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 17, 2020 1:41 AM

Hi, you can check this: If the camera or flash on your iPhone, iPad, or iPod touch isn't working

You can restore your phone as new:

How to back up your iPhone, iPad, and iPod touch

Restore your iPhone, iPad, or iPod to factory settings


If the issue persists, you can take your phone to an Apple Store or Apple Authorized Service Provider. Book an appointment on getsupport.apple.com or use the Apple Support app.

Similar questions

757 replies

Oct 20, 2020 9:45 AM in response to tristafé

I was here frome when this had 2 pages we came to 35pages and only a couple of guys got helped by apple i contacted the support and after a week of come and go they basically told me u had to sent it to get it ficed with the warranty and receipt and after that they will tell me the cost of it ADTER THEY REVIEWED MY PROBLEM..Plus i was not going to get one replacement

Oct 20, 2020 11:11 AM in response to Leloskr

It clearly shows that Apple’s services and repairs are not standardized and differ from city to city, store to store and person to person. Such a big brand and no standard solution to a common problem faced by hundreds and thousands of loyal Apple customers across the globe. A problem that was caused by Apple’s software update and for which they refuse to claim the responsibility. You have clearly lost a lot of loyal customers to Android, not something which we would expect from a giant like Apple. Quite sad.

Oct 22, 2020 1:42 AM in response to LanLee

I had spoke to Apple support about the microphone issue and unfortunately, they refused to acknowledge that it is a hardware issue that was caused by the update. They have said it as hardware problem that may arise as the IC has limited life period like battery and i have to pay for the repair.


I think i will have to think twice before buying any of apple products again.

Oct 23, 2020 9:06 AM in response to RonRomvi

The same thing happens to me on my Iphone X, a technician told me that the camera can be changed but the best thing would be to wait for an update. A friend exchanged his camera with that technician and a few days later IOS 14.1 came out; He updated and the front camera went black again. The problem is with the software and at the moment we can do nothing but wait for a solution from Apple. Greetings


Oct 23, 2020 1:15 PM in response to tristafé

Same problem with iphone 7 plus, after IOS 14 update.

I can't make or receive phone calls and videos recorded without audio ..


The update also affected camera functions, i can't take photos, music playback (headphones won't work through jack) . Have tried to reset the phone  but problem persists.


Sometimes (after restarting) the phone back to normal but after few minutes everything stop working again!


I waited for the next update (14.1) and the issue is not fixed by Apple.

Whats the point of having a device that cannot make or receive calls and not even taking a photo? now we have a useless brick and we need a fix ASAP! 

Oct 28, 2020 7:02 AM in response to Twinmommy2008

I am the UK I have just spent a fruitless hour on chat with Apple. They want $280 if I do a mail in they assure me it’s a holding charge! I can take it to the store but that may be a waste of time and in these covid times a unnecessary risk to life and limb. Question: has anyone the UK had their iPhone 7 replaced due to a faulty microphone?

Nov 4, 2020 9:26 AM in response to Popeman7

Welcome to the club of ‘iPhone 7 & 7 plus Mic not working’ and ‘Apple refusing to accept its fault’. It’s been quite a few months now. The Mic on my iPhone 7 stopped working after iOS13 update. Both the 13 & 14 iOS updates are not compatible with iPhone 7 and 7 plus and have rendered so many phones useless. Apple still refuses to call back the faulty phones.

iPhone camera not working after iOS 14 update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.