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iPhone camera not working after iOS 14 update

Hello... after I updated my iPhone 7 Plus to iOS 14, my camera acts up. It doesn't load the camera. I then try to turn on the flashlight but it doesn't work either. Sometimes, I try to repeatedly turn on and off the flashlight until suddenly it works. I then come back to the camera and keep switching the camera modes, and rarely, it functions. Once I exit it an try the camera on an app though, it doesn't work again. Restarting didn't help my problem.




[Re-Titled by Moderator]

iPhone 7 Plus

Posted on Sep 17, 2020 12:19 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 17, 2020 1:41 AM

Hi, you can check this: If the camera or flash on your iPhone, iPad, or iPod touch isn't working

You can restore your phone as new:

How to back up your iPhone, iPad, and iPod touch

Restore your iPhone, iPad, or iPod to factory settings


If the issue persists, you can take your phone to an Apple Store or Apple Authorized Service Provider. Book an appointment on getsupport.apple.com or use the Apple Support app.

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757 replies

Nov 13, 2020 5:12 AM in response to jaydayoung

I bet if we buy new phones this will suddenly get fixed on the old device. Bc with the pandemic people aren’t buying new phones so something had to happen. Oh and trade in won’t be valid bc camera doesn’t work. 😂


no camera/video

camera doesn’t work as qr scanner

flashlight not working


tried all the “tricks” posted still not working

Nov 21, 2020 9:44 AM in response to paupau00

I had to replaced my front camera and microphone to get to FaceTime again. I tried restarting the phone several times didn’t work. So I replaced the front camera and microphone to get to it working again. Thanks Apple!!!! I feel that’s the new iOS 14 update is not compatible with most of the parts used on past generation IPhone I don’t know they had a bad Bach of parts from manufacturers when they ship out or Apple have more bugs in they iOS version that disable camera forcing customers to either get expensive repairs or have to upgrade they phone to latest model.

Nov 28, 2020 12:47 PM in response to tristafé

I passed down my iPhone 7+ to my teen son and after updating it to iOS 14, he can’t make or receive ANY calls or FaceTime. He can’t take pictures either; it’s basically an iPod now!


I spent too much money on this crap to get an update that basically bricks your phone. I’ve tried hard restarts, factory reset and deleting settings... they all work for one or two calls and then back to not working.


Apple is known for killing devices after updates... this **** is frustrating.

Nov 30, 2020 7:57 AM in response to Leloskr

Apple care contacted me and did not take care of me and I live in the US. I even contacted Tim Cook's office and a rather rude person called me and told me that this was a hardware issue, that there is no possible way a software upgrade can cause this (despite a couple of Apple Support Techs telling me that updates can disable suspect hardware) and that he could assure me that absolutely no one was getting any sort of free replacement. I feel lied to.

Dec 17, 2020 7:07 AM in response to zhanmic

14.3 update doesn’t solve the microphone issue. The mic on my iPhone 7 still doesn’t work. It is apparently a hardware issue cause by the iOS13 update in my case. Apple refuses to accept that the mic hardware malfunctioning has been caused due to their software update. I have contacted Apple support multiple times and reported the issue. They will not help. They want us to believe that thousands of iPhone 7 and 7 plus handsets got damaged due to the customers’ fault. They selectively offer replacements in some centres based on the extent of the legal threat a customer poses. Apple doesn’t really care much anyways in the developing nations...and I can’t do much about it, so switching to Android seems to be the only solution I guess.

Dec 17, 2020 10:09 AM in response to SaraswatiSwamy

I honestly don't think the mic issue will be solved by any software update because it is a hardware problem. I was told (and I see many people here saying the same) that iOS13 did something that affected the mic. In essence your (and my) mic was fried during that update. Once this happens, no software update can make it work again.


I was called on the phone by Apple Care in the US about 3 months ago because of this problem (probably because they get information from these discussions). They said they would replace my iPhone 7 by an equivalent one, but since I live in Europe I would be contacted by Apple in my country.


I was never contacted. I had to call them myself. Eventually they found the file, and told me they would replace my iPhone 7 by an SE 2020, to which I accepted.


A few days later someone else called me to tell me that I would have to send my phone first and they would send me the other one once they received mine. It was not what they had told me, but I accepted that as well. They promised to call me back to arrange the details.


Several days passed and nobody called me again, so I called them myself. They told me that everyone whom I talked to in previous conversations (from the US and here) was wrong, that this was not part of their policy. That I could send my phone for repairing but I would have to pay for that.


I was very disappointed, and decided to contact again the person from Apple Care in the US, but I was so tired by all this that I haven't done it and continued using earphones on the phone instead.


I should probably try and call them again or hope to be called again if they happen to read these threads.




Dec 17, 2020 11:33 AM in response to figante

It is a “software issue” with the microphone. As the iOS 13.5 and up software caused the issue! Even Apple care rep has confirmed this. I posted the screen shot back somewhere in this thread from Apple care rep that contacted me after several calls and emails to Apple support. They replaced my 7+ with brand new 128GB iPhone XR (not a refurbished one).

Dec 20, 2020 2:14 AM in response to tristafé

The issue was fixed for me for the past couple of weeks (only after i fully reset my phone and restart from scratch). The the issue came back suddenly with ios 14.2. Just updated to 14.3 and the problem remains. FYI I'm using an iPhone 11 pro max. Just payed a load of cash to have the best user experience on the market. This is really ridiculous. I am trying to focus on my work and am losing a bunch of time with troubleshooting to no avail. And I'm really surprised there is no clean cut solution offered by Apple

iPhone camera not working after iOS 14 update

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