iPhone camera not working after iOS 14 update

Yes, that sounds like what happened to me after upgrading my iPhone 7 Plus to iOS 14.3 - only in my case the phone function is also acting up in addition to the camera... many times I make a call and although the call goes through (as confirmed by text) the person at the other end doesn't hear anything (and I don't hear anything either).

I hope that Apple fixes this issue in the next update; however, I have lost faith in the updates and wish that I hadn't installed this latest one.

What was especially frustrating is that on Apple Support when I reported that I had seen others with the same issues in this forum, the Apple Support person claimed to not see other similar issues reported. It might be helpful to have some sort of a form to fill out where you can tick off what is and isn't working and add comments as necessary to explain (or something). It is clear to me (45 pages of comments) that others have this issue and I am not alone.

So, should they replace my phone? Is no more under warrany.. just call apple support and ask for a replace with a new phone several times? Why should they do that? Ok, it’s their fault this bug, but i think i should pay something to get a better phone.. and i don’t have apple care, is it a problem?

Good point. My 15" Macbook Pro was going to be replaced this year a 16" but it seems I can't trust their updates. I won't own products the company won't stand behind.

I spent over an hour today on chat with apple support to be told that software updates can cause failures in hardware to appear. Which means the change in software is what caused the issue. Despite this Apple will not provide a remedy for the problem or a replacement. They wont even provide a credit if I'm willing to pay for an upgrade. This is totally unacceptable. I was always willing to pay for Apple products because they came with the treatment one gets when paying a premium as well as great service. Now they're fighting for the market and treating customers like a Cable company does. They know they have you and they don't care about you now.

As part of my hour long chat with tech support (on two levels) I noted this page and others who have had similar problems. The tech support personnel basically dismissed this forum as the rants of complaining customers. This signals a pretty big shift in how Apple views their customers.

I just opened up my first ticket, will keep going at it until they help me. The tech would not tell me what was wrong with camera but ron did see the failure on the camera when I did a diagnosis with him. I linked this page, and he said I could go in, and pay to have it fixed.

I think the iOS14 update damaged the some part of phone’s motherboard which is connected with phone camera because i have seen many customers are still facing camera problem even after camera part replacement(paid). As a software engineer the one thing i know is that the any new iOS update will not repair the damaged hardware again.

I calles the technical support for a diagnosis, and now is a “hardware” issue, so they advise me to replace my rear camera.. someone else has the same problem or your camera is not “broken” for apple?

That is the standard company line for this. If you look around there's at least one instance of a guy buying into it and getting his camera fixed at an Apple store. He came to pick it up and tested it in the store - the camera still didnt work.

This is such bullshit I pay 1200 fir a phone I’ve had fir 6 months and it’s got all these problems pages sticking, camera crashes all I have is the black screen of death and no cleaner pro or anything you’ve suggested worked!!! I need serious help here half my texts take ten minutes as some buttons don’t work unless you keep pounding on it!! How can one update destroy a phone????

I’m having the same problems on my iPhone 8. Camera is a black screen. Calls get dropped for poor connection and FaceTime won’t even go through because of poor connection. Apple support and advisor keep trying to say it’s the SIM card, which it is not. It is an iOS 14 problem. They also act like they have never heard of these issues before which is impossible if you look at how many people are complaining of the same thing here and elsewhere with a simple search. How is this not fixed het

We’re all having that problem with the software. Unfortunately apple insists that we’re all having a hardware issue. Shame. I converted a lot of people to Apple. Now I’m going to convert them to other brands.

This is an Apple support community. Despite the fact that Apple controls it and all the information I was hoping to find out whether anyone has a solution. But really just to watch Apple keep kicking me after I supported them for all these years.

I've been hoping for a fix in the iOS 14.4 updates but nothing so far. I'm online with apple tech support for the third time.

Me too. After iOS 14, my iPhone 6s+ is currently malfunctioning for its 3rd day now. I noticed it started restarting on its own 3 days ago, then yesterday, most apps can’t be opened, or doesn’t load properly. App Store is inaccessible, too. Maps and everything else that needs “location” are inaccessible. This is a nightmare!

I had this problem for a while on my Iphone 7s this is all what I did:

1st - Confirm that it is indeed a software problem. I did it by using the ebay App and in the search used the camera functionality. Indeed my camera and flash were working fine from ebay, so it must be a software issue.

2nd - I did a Reset All Settings. I'm not sure if this is necessary but as I mentioned I'm listing all the things I did until it finally worked. For this go to Settings - General - Reset - Reset All Settings. Make sure you read about what Reset All Settings will do to some of your configurations like WIFI, Apple Card Pay etc. and take precautionary steps if deemed necessary.

3rd - I removed the NFC Tag Reader from Control Center. Setting - Control Center

4th - I turned on the Flashlight and then opened the Camera. Again, still did not work but I'm listing all I did until it finally worked as I don't know the relationship between all these steps and the final outcome when it finally worked.

5th - Finally, while the camera is opened, hit the 1x button to enter into 2x zoom, voila! The freaking camera is working now!

I hope someone at Apple can take a look at this and resolves the OBVIOUS software issue. Maybe give me a freaking discount! :-)

I had this problem for a while on my Iphone 7s this is all what I did:

1st - Confirm that it is indeed a software problem. I did it by using the ebay App and in the search used the camera functionality. Indeed my camera and flash were working fine from ebay, so it must be a software issue.

2nd - I did a Reset All Settings. I'm not sure if this is necessary but as I mentioned I'm listing all the things I did until it finally worked. For this go to Settings - General - Reset - Reset All Settings. Make sure you read about what Reset All Settings will do to some of your configurations like WIFI, Apple Card Pay etc. and take precautionary steps if deemed necessary.

3rd - I removed the NFC Tag Reader from Control Center. Setting - Control Center

4th - I turned on the Flashlight and then opened the Camera. Again, still did not work but I'm listing all I did until it finally worked as I don't know the relationship between all these steps and the final outcome when it finally worked.

5th - Finally, while the camera is opened, hit the 1x button to enter into 2x zoom, voila! The freaking camera is working now!

I hope someone at Apple can take a look at this and resolves the OBVIOUS software issue. Maybe give me a freaking discount! :-)