iPhone camera not working after iOS 14 update

Hello... after I updated my iPhone 7 Plus to iOS 14, my camera acts up. It doesn't load the camera. I then try to turn on the flashlight but it doesn't work either. Sometimes, I try to repeatedly turn on and off the flashlight until suddenly it works. I then come back to the camera and keep switching the camera modes, and rarely, it functions. Once I exit it an try the camera on an app though, it doesn't work again. Restarting didn't help my problem.




[Re-Titled by Moderator]

iPhone 7 Plus

Posted on Sep 17, 2020 12:19 AM

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Posted on Sep 17, 2020 1:41 AM

Hi, you can check this: If the camera or flash on your iPhone, iPad, or iPod touch isn't working

You can restore your phone as new:

How to back up your iPhone, iPad, and iPod touch

Restore your iPhone, iPad, or iPod to factory settings


If the issue persists, you can take your phone to an Apple Store or Apple Authorized Service Provider. Book an appointment on getsupport.apple.com or use the Apple Support app.

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757 replies

Sep 18, 2020 6:38 AM in response to AndreiM40

none of that works! lmao this is a BUG in iOS 14 its been in it since beta 4! apple has ignored the reports in the beta and the microphone issues in iOS 13! i'm just waiting on my scheduled call today and someone from apple is gonna hear it today! i can promise ya that! i'm sick of them ignoring the reports of bugs with the older devices its like they are trying to force us to upgrade! can't make or receive calls and now can't use camera or flashlight!

Sep 19, 2020 9:02 AM in response to ahay84

I fiddle with the flash a bit and turn it up and down and eventually light on also. But it’s not consistent. Then I open the camera, it’s still black. I wait for a bit, switch to front and back camera and it turns on eventually. But after I quit and come back , it’s still dark. So it appears it’s software related that may happy on special cases. Too many people fall into those cases..

Sep 19, 2020 6:51 PM in response to MacChina

I reported it in Beta 4,5,6,7,8! And it never got fixed before the release of iOS 14. I also reported the microphone issue in iOS 13.5 but they tried to say I was the only one experiencing the issue. So when I contact apple bout the iOS 14 issues. I linked them to this thread when it had 3 pages of people with same issues and that is when they took notice and give me the option to go to store or mail my phone in.

Sep 20, 2020 3:54 PM in response to MillionsKnives

Yea I’ve got to go to store as well. I’m actually chatting with them through iMessage right now. I’ve linked them to this thread to show how many people have issues with the microphone and camera app!


also confirmed that iOS 13.4.1 works but when you upgrade to 13.7 microphone stops. So now their really worried and want me to have a talk with senior manager bout the issue tomorrow sometime. As I bought spare 7+ Cheap on iOS 13.4.1 and it worked and then I upgraded the device and it stopped working on 13.7 and then iOS 14. Sent them the video of it all working before update and then video of it not working after the update. My wife’s 7+ is still on 13.4.1 and works fine!

Sep 22, 2020 4:28 PM in response to tristafé

The same thing is happening with me with the camera and flashlight in iOS 14. I can’t believe so many other people went through the same thing with the broken microphone in iOS 13, I thought it was something I’d done to my phone.

This is terrible, I guess we’d need to downgrade back to iOS 12 for everything to work again.

Sep 23, 2020 2:32 AM in response to Dogcow-Moof

not everyone is familiar with apple support and internal company process and workflow so we just complain wherever we can. apple discussion board sounds like a logical place. responsible manager should keep an eye on suspicious threads that may need some attention rather than waiting for support cases numbers to tally up.


i wasted *6 days* and i am, still struggling on getting my phone back to a proper working state as iCloud restore fail when phone gets too hot during restore.


I opened a support case first via the apple support app and got routed to one engineer, asked some questions, tried few things, ran remote analytics, then they say no problem with hardware, will speak to a senior manager, wait for half an hour, call get dropped. i called back with the same customer number, "how can i help you, can you tell me what's happening?" , support person did not read the case notes until i finally request to do so rather then going thru the whole explanation. then they asked me if i have done a full hard reset. i say i did. oh , that hard reset button reboot is not a hard reset. they asked me to wipe my phone clean and reinstall the os and test from there. i couldn't because i ran out of space on my computer.


i made an appointment with apple and brought in to apple store for a backup and restore so they can do test on the machine.


at the store, the representative and I agreed not to do a backup and restore and just do a wipe and run local analytics to see if the hardware has fault. that was for the mic and not for there camera. the camera i mentioned there was a work around (which i am not allowed to mention on this board or they will remove my post, again).


diagnostics ran but fail because wifi cannot be found.

outside diagnostic, wifi connects with zero problem.


sorry, cannot help you. you can leave with a phone with bare os and no content. Have a good day.


I received a email today asking me about support staff/case experience at the store.


i rated a 4 out of 5, very friendly and compassionate support staff.


but couldn't solve my phone problem.


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iPhone camera not working after iOS 14 update

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