Level 1

9 points

Just updated to iOS 14 and iTunes on imac no longer sees my iphone

My iTunes 12.8.2.3 cannot recognize my iPhone after recent update. My iMac is Mid 2011 with OS 10.13.6 High Sierra. It can no longer be updated, and there are no updates for my iTunes. I have restarted my iMac while iPhone was connected and it still won't see it on iTunes. I then shut off my iPhone while connected to desktop and turned it back on. It still won't see my iPhone. What should I do? Is this a bug from the recent update to the iPhone?

iPhone 6s

Posted on Sep 19, 2020 1:48 PM

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paulmont Author

Level 1

9 points

Posted on Sep 24, 2020 5:40 AM

After several hours and conversations with Apple Support, I was able to fix it. I ended up having to do a factory reset of my iPhone. I then had to copy a backup file and use a friend's MacBook because my iMac was too old. He had Catalina for OS so it recognized my device. However, after restoring my iPhone my iMac still wasn't able to see it. Eventually, my last call with the probably the 8th consultant over the phone fixed that issue. His suggestion probably could have solved all the time spent fixing it. He had me go to Apple iTunes webpage, https://www.apple.com/itunes/?cid=OAS-US-DOMAINS-itunes.com. I had to download a driver (12.8.2).

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32 replies

Dec 20, 2020 9:28 AM in response to paulmont

Thanks SO Much for this Paulmont!

i was having the same issue, and your link solved it! I was skeptical bc it seemed to be downloading just another 12.8.2.3,

but when itunes reopened it offered an update for my phone to be recognized!

Wonder why Apple wouldn’t provide this without making customers jump through hoops!

My old Mac Pro Tower has been upgraded to its max, still works great and I have no need for anything beyond High Sierra now.

Thanks very much!!!

-S.

wu_krza

Level 1

4 points

Dec 30, 2020 10:48 PM in response to simonsayssssss

Having same issue. tried installing itunes 12.8.2 but doesn't seem to solve. Do i need to uninstall itunes altogether first? How does that affect my library?

Running OSX 10.13.6, trying to sync to ipod Touch running 14.0.1

paulmont Author

Level 1

9 points

Sep 19, 2020 2:01 PM in response to sberman

Yes. I read this link first before posting and it didn't help. I even switched the cord to a different USB port and that didn't work.

paulmont Author

Level 1

9 points

Sep 19, 2020 2:34 PM in response to sberman

I did not contact yet. I figured to look here first since the iPhone update was recent.

Cbooney

Level 1

9 points

Sep 23, 2020 10:40 PM in response to paulmont

I have the exact same problem. Tried everything and still no go. Frustrating!!!!!!

Cbooney

Level 1

9 points

Sep 23, 2020 10:47 PM in response to paulmont

And the phone says it is charging when plugged in but still no go in iTunes. With my watch problems and this I am so over these updates.

Oct 27, 2020 5:35 AM in response to paulmont

Thanks so much for posting this, it worked right away, and saved me a lot of hassle.

Thanks!!

Nov 8, 2020 10:28 AM in response to dumbenis

Thank you, paulmont & dembenis, for the solution. I first saw the problem with my iMac trying to communicate with my iPad running iOS 14.0.1

paulmont Author

Level 1

9 points

Nov 8, 2020 10:59 AM in response to RGUtena

Please reread my thread. I provided a link for a download to iTunes which solved my issue.

Nov 28, 2020 7:19 AM in response to dumbenis

OMG FINALLY THIS WORKED FOR ME

thx!!!

Nov 30, 2020 10:21 AM in response to paulmont

Incredibly helpful and solved the problem for me too in just a few minutes after many searches for a solution! Thank you!

Dec 2, 2020 5:15 AM in response to paulmont

Hi - I'm already running iTunes 12.8.2 but my Mac won't see my iPhone running 14. Was there anything else to download?

Leetrayc

Level 1

4 points

Jan 22, 2021 3:25 AM in response to paulmont

Thank you Thank You Thank you , omg this totally saved me your time spent is very much appreciated, I am now concerned I need to update my now 10year old mac :-( just so it can keep up with my phone

sberman

Level 10

272,268 points

Sep 19, 2020 2:02 PM in response to paulmont

paulmont wrote:

Yes. I read this link first before posting and it didn't help.

This presumably means you carefully and thoroughly went through all eight steps.

What did Apple Support tell you when you contacted them?

RGUtena

Level 1

8 points

Nov 8, 2020 6:46 PM in response to paulmont

Thank you! :) Yes, I did see that you had the same version of iTunes as what I had, which is why I was confused by the solution offered. What I overlooked was that the solution posted immediately below your original question was actually posted by yourself... but it all makes sense now. Just tried that and I can see my iPhone now, yay! Thank you for sharing the tip.

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Just updated to iOS 14 and iTunes on imac no longer sees my iphone