Just updated to iOS 14 and iTunes on imac no longer sees my iphone

My iTunes 12.8.2.3 cannot recognize my iPhone after recent update. My iMac is Mid 2011 with OS 10.13.6 High Sierra. It can no longer be updated, and there are no updates for my iTunes. I have restarted my iMac while iPhone was connected and it still won't see it on iTunes. I then shut off my iPhone while connected to desktop and turned it back on. It still won't see my iPhone. What should I do? Is this a bug from the recent update to the iPhone?

iPhone 6s

Posted on Sep 19, 2020 1:48 PM

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paulmont Author

Level 1

9 points

Posted on Sep 24, 2020 5:40 AM

After several hours and conversations with Apple Support, I was able to fix it. I ended up having to do a factory reset of my iPhone. I then had to copy a backup file and use a friend's MacBook because my iMac was too old. He had Catalina for OS so it recognized my device. However, after restoring my iPhone my iMac still wasn't able to see it. Eventually, my last call with the probably the 8th consultant over the phone fixed that issue. His suggestion probably could have solved all the time spent fixing it. He had me go to Apple iTunes webpage, https://www.apple.com/itunes/?cid=OAS-US-DOMAINS-itunes.com. I had to download a driver (12.8.2).

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32 replies

Nov 24, 2020 6:54 PM in response to paulmont

Thanks so much for this. Hours with Support today and they couldn't fix it. Only said I needed to upgrade to Big Sur, which I can't do. But installing iTunes 12.8.2 from your link did it. Strangely, it was 12.8.2.3 that was initially my problem, and even though the link simply said it would install 12.8.2. (I thought I was "back-grading" to 12.8.2), it reinstalled 12.8.2.3 but maybe some different version, I don't know. Regardless, once installed and restarted, it told me to allow an upgrade, which I did, (at first I thought it was going to force Big Sur on me, but no).

When all done, my new iPhone SE 2020 was recognized by iTunes and sync'd up perfectly. WOW. I had given up. Thanks again.

Cbooney

Level 1

9 points

Sep 23, 2020 10:42 PM in response to paulmont

And I will add photos sees the phone but not iTunes.

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Just updated to iOS 14 and iTunes on imac no longer sees my iphone