Just updated to iOS 14 and iTunes on imac no longer sees my iphone

Unfortunately, this no longer works. The dmg you get from the "previous versions, 12.8.2". is identical to the one you get for 12.8.2.3 and just reinstalls 12.8.2.3.

Sorry to reply to my own post but I don't see any way to edit it once it is made. Well, I figured out my problem at least.  I recently updated to IOS 14.2 and the next time I tried to sync my iPhone with my Mac Book Pro (15", Early 2011) running High Sierra 10.13.6 and iTunes 12.8.2.3, I got the message "A software update is required to connect to [the iPhone]". Clicking the "more info" box wasn't helpful since it takes you to a page saying you need the latest Mac OS and IOS.  Naturally, I assumed the "upgrade" would install Catalina or later which I didn't want.

I went through all the steps in this thread and kept ending up back at the same place, ie with iTunes 12.8.2.3 and the "software update required" message.  (Note that you get the exact same file from downloading either 12.8.2 or 12.8.2.3).

I finally bit the bullet and clicked "Install".  I was pleasantly surprised to find out that it only installed an iTunes patch (although without changing the 12.8.2.3 designation).  Voila! My iPhone connected.

My conclusion is that if I had just accepted the initial install upgrade request I would have avoided all this headache.  I'm afraid Apple has made me paranoid by trying to force everyone to the latest Mac OS with warnings that can't be turned off, etc.

Success! Even though I was already running iTunes 12.8.2.3, I downloaded the installer as above, and ran it. Then when I opened iTunes and plugged my phone in, it offered me a download so it could communicate with my iPhone. I did this and it worked. Hope that helps.

Memo to self - stop updating iPhone automatically.

Yes wu_krza, I had to uninstall iTunes and reinstall with the above 12.8 link. It ended up being 12.8.3 so I was skeptical too - but when I restarted the app it told me there was an update for my iPhone (I had it plugged in at the time), I ran the update and it recognized my phone. No change to my library.

Good luck!

-S.

Hi paulmont - I am having the exact same problem as yours, with the same (latest) version of iTunes and a Mac the same age as yours on MacOS 10.13.6. Apple Support's advice to me just now was: 'In order for iOS 14 to work, you can't be running such an old version of macOS (we're on 10.15, almost to 11.0), and your Mac isn't capable of being updated further.' That means the only way for me to transfer files from my iPhone to my Mac is via iCloud, which uses up lots of internet data whenever I download anything from there. I wish I hadn't updated to iOS14. Did you end up finding any solution?

thanks for this, 2 hrs on the phone w/ apple support and they didn't have the answer, they always just try to say to update to the later OS etc.

i'm on early 2013 macbook pro 15", high sierra 10.13.6, itunes 12.8.2.3.

iphone se 1st gen, ios 14.0.1

i downloaded the 12.8.2, it still didn't see my phone,

but the it said to update to latest version of itunes, and when it finished that it was 12.8.2.3 again and now it's working.

i did that all while screen sharing w/ apple support and they didn't think it would work, they are kind of useless.

thanks.

This works. Thank you paulmont . Follow the solution. Same story: download old iTunes, reinstall, then allow upgrade as suggested by iTunes and phone appears. Takes time and be patient but well worth it. Thought I was really gonna be stuck. Brilliant. Thanks again

If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support

Thank you for the time saver. I had the same issue. Mac OS limited to 10.13.6. Phone updated to 14.2 and could no longer see it in iTunes. Installing the older version of iTunes did the trick.

i have High Sierra 10.13.6 and iTunes 12.8.2.3 and it works for me

i downloaded like described above and the Mac did the thing with downloading another version(12.8.2.3) and after patient waiting it worked.

Hope the best for you

the harder way is i think resetting mac os to older version and then do the rest...

Unfortunately, this no longer works. The dmg you get from the "previous versions, 12.8.2". is identical to the one you get for 12.8.2.3 and just reinstalls 12.8.2.3.

Thanks for posting the solution to this problem. I would never have found the solution without your help.

The URL https://www.apple.com/itunes/?cid=OAS-US-DOMAINS-itunes.com points to a new webpage. Scroll down to:

and click on "Find previous versions of iTunes". On the new webpages, download iTunes 12.8.2 for Mac:

Install iTunes 12.8.2.3. After installing, reboot your iMac and connect your iPhone to your iMac. A new window will appear:

After downloading, macOS updates iTunes in the background. If you double click too early on the iTunes icon, this window will appear:

After completing the update, iTunes sees the iPhone again.

Wow, glad I found your post. I searched for a while earlier this week and gave up. I just searched again this afternoon, found this info and it worked for me!

I'm on a Late 2014 iMac running OS 10.13.6 High Sierra and my iPad is OS14.0.1.

Thank you!

Thanks, but sorry I was confused by the solution offered above. I already have the latest version of iTunes 12.8.2.3 installed. Does that mean I need to re-install 12.8, and then the latest update, all over again before it would see my iPhone? Wouldn’t want to waste my time and data unless someone tells me this is exactly what is required. Thank you!