iPhone Fitness app and Apple Watch Activity app not syncing

I am experiencing the exact same thing as MtnRnr. I’ve not done a restore from backup as I’m hoping a software fix is coming soon. Very frustrating!

Same as MntRnr:

“Workouts do not consistently show up in the activity app at all.

If workouts do come through to the phone, chunks of heart rate readings are missing and there is no map of the route I ran/hiked.

Heart rate readings do show fully on the watch, they just don’t sync.

Metrics are applied to closure of the rings on the phone, but workouts don’t come through.

Map is also missing from all workouts that occurred prior to upgrading to iOS 14. “

So not just the maps missing now off workouts, but watch will not sync the workouts from today, yet it updates; Move, Exercise and Stand virtually straight away. No matter what I try it will not sync so obviously a bug.

This now means any workouts I do before Apple pull their finger out will not be recorded, this is disgusting and Apple should be ashamed of themselves.

Love to know how much testing took place with the latest release.

Get a fix out quickly Apple !!!!!!!

Just spent 40 minutes online with tech support. Absolutely no help. They suggested that I take my phone to an Apple store and have them backup and reset my phone. Too much trouble! They said that there was nothing wrong with the update 14. Strange since that is when all the trouble started

Yes. I have lost multiple workouts that appear and are saved on my watch and won’t sync up with my phone. This all started with the new update. Very disappointing.

I tried to unpair but all that did was make me lose my workout on my watch I was trying to sync.

^^^

You know I was just going to say the exact same thing, I was thinking on trying this exact method tomorrow while playing football. My plan was to keep the workout running until I get back to my phone, open my phone and go to the fitness app, keep it open then end the workout. You beat me to it. It must be sync issues then, never noticed a more buggy update in the 10 odd years I've had iPhone. Is anyone else's environmental sound levels not registering on the app neither ? I can see the instant decibel level on my watch, but for some reason it doesn't register on the phone. Pain in the butt this!

I have had all these issues after updating to IOS 14 including not being able to delete apps or even go on my apple watch app. I tried unpairing and repairing and restarted my phone as well but that didn't work. My watch showed my fitness but the app showed I had no shared activity with friends or activity at all. I was on the phone with apple for about 2 hours. I had to backup my phone, erase all content and settings as if it was a new phone and then put all my info back on the phone. I repaired my watch onto the phone and everything worked back to normal. I was told that the full reset would help fix some of the bugs.

Hi if apple wants us to erase our datas and than repair the watch to make sure everything is fine does it really make sense spending 10 times the money as compared to an reputed and proven brands like garmin or Fitbit?

why have customers go through so much of trouble and what happens if the backup does not work again as it has happened for couple of us?

secondly when it’s such a minor issue why the bug can’t be resolved in the software updates.

I have been using I watch since past 1.5 years and must have done many updates on iPhone as well as iwatch and never did I face such an issue.

my watch also records humongous no of flights climbed while I am walking inside my house. And the apple service centre fellow tells me to erase my iPhone and I watch and than repair the same.

this is crazy and disappointing from Apple to have such an substandard software for such a premium product

Experiencing the same thing. It is incredibly frustrating because other apps leverage this data as well and now they are all off. It makes the information in the phone useless. This seems like basic level testing, especially when features around Apple Watch and fitness were a key part of the iOS 14. I’m in IT and if we had encountered these issues we wouldn’t have deployed the software, as disappointing as that would be for our user base. It’s been almost two weeks without a fix for a key feature.

Thanks for advising that other apps leverage this data as well. I use Pacer and SleepWatch and the data for both of these has been well out of kilter. These are paid apps for the data and are useless at the moment. I'm paying for stuff I can't use!

Same issue here but with historical data, looks like it's scrubbed all the health data on the phone from the beta period for me. I did wipe my phone after the beta and then restored with the watch etc. Most annoying aspect is that a) I had a perfect Move record for 180days plus...now gone and 2) Trends is empty so I can't see if I'm improving or not.

Perhaps it's time to get out the old Casio watch and rotary phone.

I'd say all this health data must be on iCloud so it should just take an update to resolve it...unless it's overwritten historical data (please no!).

I'm having exactly the same issues, if I go out for a run and only take the watch then the move, exercise and stand rings update but the actual outdoor run doesn't sync from the watch to the phone.

I've tried everything un-pairing and re-pairing the watch but that doesn't help, even setting it up again as a new watch but whatever I do the two are syncing correctly and the stand bars on the phone don't match the watch either, although the total number of hours stood is correct..

I hope this is something which is fixed with the 14.2 update...

Why is it that nobody from Apple ever responds to these discussions or problems. The Apple people don’t need their activity rings to be working on their watches as there wouldn’t be anything to record apparently.

I have never been more frustrated. When IOS14 came out I downloaded this onto my iPhone on Monday 21 September. No issues. Then on Tuesday evening my activity stopped tracking and my activity app on my iPhone was completely blank for all days including past. Couldn't fix it so waited for IOS14.0.1. I eagerly downloaded this thinking this would be my solution... yeah right. Nothing was fixed. I checked to see if there was a new update on my apple watch and saw that IOS7.0.1 was now available. I clicked on my apple watch "download and install" and it prompted me to read the T&Cs on my iPhone. However, my watch app on my iPhone freezes when I click the general tab. I then have to restart the app and it still doesn't work. So now I cannot update my watch. I called apple support, absolutely useless. They wanted me to factory reset my phone. How is that a solution?? Apple now make it almost impossible to book a genius bar appointment (at least in the UK anyway). I had just decided to wait till Apple released an update however, today my apple watch randomly decided to repair with my iPhone. I thought this might have been my solution as it restored my previous profile. No. I lost all of my activity data, my badges (not that I care but it's the principle) and all my calories and steps from the day. Just my luck that my PT is doing a step challenge this week :)

I just went to the Apple store in an attempt to book a Genius Bar appointment. The girl would not admit that there was an issue with IOS 14 or the new update. She said she’d only seen one other person with my issue... and again said all they could do would be to restore the phone and even that didn’t work for the “one other” user who had the issue. Looks like I’ll be taking photos of my watch activity every evening in an attempt to track it until Apple bring out an update to actually fix the substantive issues!

I seem to have confirmed a condition of the failure to record workouts (maybe not for other issues) and thus a workaround.

Short Version (just workaround)...

Workaround Option 1: Bring your phone with you on your workout.

Workaround Option 2: Do not end your workout unless you are near your phone. If you're done, but not near your phone, pause the workout (pressing both buttons will pause) until you are near your phone, then end.

Long Version (extra info, steps with Apple Support so far)...

Like others this issue started with me after upgrading to iOS/watchOS 14/7 (or possibly that is when I started noticing). The issue did not resolve through troubleshooting steps I took, the 14.0.1/7.0.1 updates did not fix, and I didn't see progress on this thread (but over 1100 people clicking "I have this question too") so I decided to involve Apple Support.

iMessaged with Apple Support this morning. They say they're aware of the issue and working on it (there seem to be a variety of issues, so they may be convoluting some issues with others). Asked me to make sure health was turned on in iCloud (so health data is backed up to cloud), unpair watch, then reset/erase phone. Restore phone from iCloud backup, re-pair watch, and upgrade both to 14.0.1 and 7.0.1. I was frank about already being on those versions of iOS/watchOS and not wanting to do the phone reset at this time (inconvenient, maybe could do later). Person was OK with that and asked if I was available for a phone call (yes).

A "senior advisor" called me back and collected information - description of issue, watch version (series 5 GPS LTE), phone version (XS), OS versions (14.0.1, 7.0.1), troubleshooting steps I've already taken (unpair and re-pair watch from backup, also re-pair as new), and URL of this discussion thread. She put me on hold and spoke with Apple Watch Support Team.

Person from Apple Watch Support Team took over the call. Said they've resolved this issue for some people by doing the steps many of us have been trying: Restarting phone and watch, unpairing watch and re-pairing, etc. She had me send diagnostics info to support for watch (looking at the results she said "everything passed") and then for the phone ("everything passed"). Checked some other stuff (location services settings) and had me "reset fitness calibration data" in the watch app. She was certain that resetting the calibration data would fix it...and asked me if I could test (go on run) to validate. I suspect she may be confusing this issue with a different issue (I saw a longer thread about GPS data for workouts not showing up or something like that).

Another person on this thread suggested not ending workout until at their phone, so decided to incorporate that into my testing. Generally I run without the phone, ending at my house...maybe on the edge of wifi/bluetooth connectivity (probably sometimes in range of able to sync with phone, sometimes not). This may explain how the issue is somewhat intermittent for me.

So I went for an outdoor run (without phone) and broke it up into two runs. Half way through the run (away from home) I ended the workout (1.01mi). Then started another. The second one I paused when I got home (1.08mi - varied route slightly to endure different distance to make them easy to tell apart), and did not end until I was upstairs sitting next to my phone. Both runs show on the watch. Only one run (the second) shows on the phone. Activity info (move, exercise, stand, steps, mileage) are the same between watch and phone. Just the workout (ended when away from phone) is missing.