iPhone volume low on calls

After updating my XR to iOS 14 the phone call volume is really low also with in-call volume set to max. Is anybody else having this issue?

Does anybody know, how to solve it without factory reset?



[Re-Titled by Moderator]

Posted on Sep 21, 2020 3:13 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 21, 2021 12:19 PM

Have you tried taking a new toothbrush and some baby wipes and cleaning the ear speaker? My son was playing with my wife’s phone the other day with dirty hands as usual and she just updated her phone so I thought it was the update, and maybe to some degree it was making the speaker more sensitive to blockage than before the update, but I spent an hour or two researching and found a video that suggested cleaning the speaker. I did so, with a lot of debris caked in there from the last 6months of her giving the phone to our son and, presto! Phone is fixed. If you have kids or grandkids and they get their hands on your phone, could be due to that.

77 replies

Apr 30, 2021 4:25 AM in response to MrManouche

Very frustrating. The reset didn't help me with my iPhone 8 but I guess you could try it. Others have said Apple blames the carriers (I have Consumer Cellular/AT&T) for this problem, which seems like a total cop out. It would be nice to have a fix but I have gotten used to using the speaker when I make calls. Fortunately, I don't call much, usually text or use messenger.

Apr 30, 2021 1:25 PM in response to JohnG1977

It’s simply unacceptable. I primarily need a mobile phone to be... a phone! Anything else is a bonus. If I’m paying nearly £1000 for said phone, it had better make very clear phone calls.


Blaming the carrier? So the logic is that carriers all over the world (I’m in the U.K.) suddenly decided to drastically lower call volume exactly corresponding to when individual users upgraded certain handsets to iOS14? Doesn’t sound credible, in my opinion at least.

May 14, 2021 11:20 AM in response to i_rina

I am facing the same issue. I am using iPhone 11 pro-MAX 256 GB; the sound was all ok before iOS 14.5.1. Know I can't seem to hear anything on my phone. The volume over the speaker is all ok, but via a normal call speaker, it's very low. I tried the solutions mentioned above, but the results in the same.


For me, the call speaker volume is very low, but when put on speaker, it's fine; using my AirPods pro, it's fine and even tried it with a wired headphone, and it's working fine. The issue is persistent with the call speaker.


Apple help with this issue.


May 31, 2021 5:04 PM in response to mfaizanattique

So is Apple just going to not acknowledge that their thousand dollar phones don’t successfully do the ONE main thing a phone is supposed to do??? This is infuriating. I never thought I’d switch from an iPhone but not being able to use my phone as a PHONE is absolutely ridiculous. The first post from this thread is from September 2020 so clearly this isn’t a priority to Apple.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone volume low on calls

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.