Play/pause button not working Apple Tv 4K

I had this issue particularly while playing movies/tv shows off the “computer” app - ie, off iTunes on my iMac.

Here’s the solution that works:

Go to settings. Find Video and Audio.

Click on Audio Settings.

Select STEREO - remove Surround, 5.1, and Auto.

It’s the only thing that works and I have no idea WHY. Hopefully an update will fix this.

HERE’S THE FIX.

Turn off Dolby Atmos.

1. Go to Settings.

2. Go to Video and Audio.

3. Scroll down and select Audio Format.

4. Toggle Change Format to On.

5. For New Format, select Stereo.

6. Done.

You’ll be able to play and pause content from the Computers app without a problem now.

P.S. I found this fix. I’m the same person that posted the fix on another website that I’m probably not allowed to mention. Apple thought it would be helpful to everyone to delete my original comment from here that included more information.

HERE’S THE FIX.

Turn off Dolby Atmos.

1. Go to Settings.

2. Go to Video and Audio.

3. Scroll down and select Audio Format.

4. Toggle Change Format to On.

5. For New Format, select Stereo.

6. Done.

HERE’S THE FIX.

Turn off Dolby Atmos.

1. Go to Settings.

2. Go to Video and Audio.

3. Scroll down and select Audio Format.

4. Toggle Change Format to On.

5. For New Format, select Stereo.

6. Done.

HERE’S THE FIX.

Turn off Dolby Atmos.

1. Go to Settings.

2. Go to Video and Audio.

3. Scroll down and select Audio Format.

4. Toggle Change Format to On.

5. For New Format, select Stereo.

6. Done.

I have the same problem, my 4K Apple TV is connected to my 4K tv, but when I connect it directly to my non 4K receiver it works fine. This problem has been going on for months and 14.4 still doesn’t fix this. Apple do you read the post on your own website?

Turn off Dolby Atmos.

1. Go to Settings.

2. Go to Video and Audio.

3. Scroll down and select Audio Format.

4. Toggle Change Format to On.

5. For New Format, select Stereo.

6. Done.

HERE’S THE FIX.

Turn off Dolby Atmos.

1. Go to Settings.

2. Go to Video and Audio.

3. Scroll down and select Audio Format.

4. Toggle Change Format to On.

5. For New Format, select Stereo.

6. Done.

The only workaround I’ve come up with is a third party app called infuse.

Also works with my none 4K amp.

contemplating buying a 4k amp but don’t want to be stuck with the same issue

Hello everyone I hope all is well. I wanted to replace my old AV receiver, so I bought a 4K AV receiver and plugged the 4K Apple TV directly into it and all the problems with the pause and audio is gone. I know you shouldn’t have to buy a 4K AV to fix Apple TV issues. The only issue is sometimes when the AV is off and I’m watching the Apple TV through pass through the problem is back, only sometimes it’s crazy. All the Receivers today have night listening so not a big deal. If anyone has questions I will answer the best I can. Stay safe everyone!

OMG! THANK YOU! This has been driving me nuts! Thought I was losing my mind. I have two ATVs, one HD and one 4K. One is in a stereo set up and the other in an Atmos theatre set up. Only the stereo setup was affected. So after hours of troubleshooting, switching out HDMI cables, network cables, wifi settings, reset TV to factory settings, reset ATV, changing resolutions, HDMI settings, etc., I decide to swap the ATVs. I pulled the ATV out of the theatre setup and put a n the stereo room and vice versa and to my utter astonishment, the bloody thing still didn’t work in the stereo room but the one that wasn’t working was now working correctly in the theatre room. Been pulling my hair out until I found this thread. I had isolated it to the ATV once I swapped the ATV rooms, was the only variable at that point but I would never have guessed or thought to change the output to stereo. How incredibly random of a glitch to affect play/pause playback.

Thanks again!

Apple... take note and please address in a software update!

No One Had Notified Apple About This Issue Until About 3 Weeks Ago When I Talked With Them In Support. Apple Doesn't Monitor This Community Forum So They Were Unaware. They Know Now That In The Update That There Is An Error In The Dolby Code. Until Now This Is The Only Fix That Solves The Pause/Play Issue.

Same issue, updated to iOS 14.2 and now the play pause button does not work in app dsfile while playing video's.

Menu button does not back up one level inside the app, it just takes you out to the app selection page.

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glitchy updates from Apple is unfortunately starting to be the norm, user beware, always check for "update issues" online before updating apple products.

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It would be nice if updates on apple TV could be rolled back at least...

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Glad that is worked! I know a lot of people are still discovering this problem so I’m certain they will also stumble across these posts.

I feel your pain. I actually got Apple to replace my unit when even their technician found an issue when playing content. Accidentally updated my unit and bang, the issue occurred again.

I even signed up for Plex and funnelled my content through there for a while. But it was a truly bizarre experience.

Hey Apple! When I called - no one in support had any clue what I was talking about. Gotta speed it up and scan these boards full time!