Video stuck on “Preparing Video”

I recorded a video for my YouTube channel. After editing it, I try to crop out any unwanted borders. When I finish cropping out the borders, I wait for “preparing video”, but it’s stuck at about 25%, and doesn’t load anymore. Can someone help?

iPhone XR, iOS 14

Posted on Oct 6, 2020 4:35 PM

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Question marked as Top-ranking reply

Posted on Oct 24, 2020 10:59 AM

I was able to fix this issue by double tapping the video when it was stuck. The progress would go back to 0 and slowly make its way to 100%. I was able to do this twice.


seems the issue happens if you lock or move away from the photo app while it’s preparing.

90 replies

Sep 28, 2021 7:39 AM in response to Esush

Double tap your video zooming in, Preparing video might restart but it will continue working on it. I think it happens when iPhone sleeps amidst processing session so make sure to keep scrolling video left to right while it's processing the video. Setting iPhone to sleep much later would help too. For me, 11 minutes video took 8 minutes to finish resizing on iPhone 12 pro max.

Nov 24, 2020 10:32 PM in response to Esush

Unfortunately, Apple is aware of this issue but doesn't want to admit that its ecosystem is part of the problem. Lol and no this is not "Solved" Apple administrator. Apple seems to be running some pretty heavy algorithms for the cameras. The quality of the photos that come from the pro series isn't an authentic, truly captured image, at least not based on what I have seen in testing.


I think its algorithm issues that Apple runs to make their cameras capture better quality than the camera is actually capable of getting. Apple isn't going to come out and say that is the issue but that's my theory. Anyways, below is my small solution. I hope it helps some. If it works, I'm sad to say that someone who isn't on Apples roster cares more about its customers than Apple. These solutions may seem wanky, but give them a shot and you might be surprised.


My solution:


Step 1) Turn off and unsubscribe to iCloud Photos. If want to stay subscribed you can, but I personally turn my iCloud photos off and use a different storage method. If you have any photos, and internet connection issues, iCloud can throttle some of your ability to seamlessly use the photos. Why? Because their service is constantly trying to upload (Sync) versions of your videos and photos to the web while you are using them. Imagine making a purchase at a store and instead of walking out of the store, you get back in line and purchase the same item again and again. Ok, not the perfect comparison but it can cause issues.


Step 2) Try the hard reset mentioned in other threads. But this might not be necessary. It's just a good way to clear out some gunk.


Step 3) Delete your photos that are corrupted then undelete them. No joke here. Go ahead and delete the photos that are giving you issues. After you delete them, bring them back from your deleted photos. They should no longer be corrupted.


Step 4) Select the photo that Orient your phone in a different direction than you had it when you first tried accessing your photos then double tap the screen. Then bring them back to the orientation you want and that might do the trick.


These are things that have worked with me for both photos and videos.

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Video stuck on “Preparing Video”

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