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Video stuck on “Preparing Video”

I recorded a video for my YouTube channel. After editing it, I try to crop out any unwanted borders. When I finish cropping out the borders, I wait for “preparing video”, but it’s stuck at about 25%, and doesn’t load anymore. Can someone help?

iPhone XR, iOS 14

Posted on Oct 6, 2020 4:35 PM

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Question marked as Top-ranking reply

Posted on Oct 11, 2020 12:49 PM

Mine is also doing this. I have an 11 pro max. This is ridiculous. I've tried updating my apps, my phone is at the latest update. I've tried deleting photos or videos. I've tried powering off and back on. I am a realtor and need to be able to email videos and edit them. This is the entire reason I upgraded for the new camera. APPLE PLEASE FIX THIS BUG, all of my videos are now corrupt and stuck on "preparing" even a video that was never edited, won't send and its only 45 seconds long. It's stuck. Expensive phone to have 3rd world problems. Embarrassing

90 replies

Nov 2, 2020 12:43 PM in response to Esush

I ran into this issue too when I was doing a letsplay on my iPhone 11 Pro with a game that happened to have a 16:9 mode (which I used since not many of my videos that I make are 16:9), and I cropped the vid because it was still the aspect ratio of the 11 Pro (19.5:9), and it ran into this issue as well. The hard reset didn’t work, either. Eventually I looked up for a way to fix this, and when I came back the preparing finished 😅

This kinda really needs a fix, please

Nov 3, 2020 11:42 AM in response to Esush

iPhone 11 Pro 256gb from late 2019 here. Same issue, the double tap workaround seems to be working if you stay zoomed in and gently tapping the screen again and again to keep it from sleeping/locking. Still, it's going so slow that I never had the time to keep tapping my phone for an hour or so. My video remains unedited for eternity I guess.


Tried a reboot, hard reset and software update to iOS 14.1 and it's still not resolved. Very sad. Citing the apple fan boys "it just works" at this point to emphasize my despair as PC user :D

Nov 11, 2020 4:39 PM in response to Esush

I have a solution!

I spent an hour making a video, and making it better, and for nothing ... Then I could even access it !!! Ridiculous!


FIX THIS APPLE!


So you just click EDIT and choose REVERT to revert to the original video, with no effects, plug the cable in a PC (YES APPLE, A FKN PC!) and get the video file from the phone and use a video editor in the PC ... Or try imovie. Im not risking it ...Going straight to Videopad video editor ...

Nov 26, 2020 1:49 PM in response to Esush

Same thing is happening to me I’m a YouTube creator and on deadline to get some videos up by December first. I just bought the 12 pro Max thinking it was just my old iPhone 8 having the issue and it’s happening on this brand new thousand dollar phone too. I am beyond frustrated. This seems like this should be a basic and easy feature .

Jan 22, 2021 5:10 PM in response to Esush

I had the same issue and thought that it was my fault (Imean I edited the video on my mac using adobe premiere so the video was kinda heavyweight) and that is why it doesn't upload. I used then fastreel to crop the video https://www.fastreel.com/crop-video.html (after the 2-3 months after that attempt) and everything worked out. I think that IPhone just heard your begs.)

Feb 8, 2021 4:32 AM in response to Esush

Hello,

I’m hitting the same issue described, preparing video stuck at 25%. I’ve tried double tap, hard reset and reboot, but I can’t solve it.

Any other tips or any information about this bug?

I’m trying to edit a 35 minutes 4K 60fps video on IPhone 12 Pro Max 512GB. I have also the last iOS installed.


Thank you!

Feb 23, 2021 1:36 PM in response to Esush

I am having the same issue right now and it is for a very VERY important thing. I cant believe apple says they have such good phones and will never have an issue and yet this is happening... I tried restarting my phone closing out of the video opening back up and even waiting 20 Minutes!! Im sitting her panicking on this stuff, because I assumed apple would not have these issues.

Mar 5, 2021 10:38 AM in response to Esush

This is still happening to me too! I have a business and record my videos with my iphone 11. Sometimes it goes fine and transfer right over- other times it is stuck on processing and I cannot do anything with it! This is not only annoying but, it's affecting the production of my business.


APPLE GET ON FIXING THIS I KNOW YOU HAVE ENOUGH DEVELOPERS TO ADDRESS THIS ISSUE!

Video stuck on “Preparing Video”

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