You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Video stuck on “Preparing Video”

I recorded a video for my YouTube channel. After editing it, I try to crop out any unwanted borders. When I finish cropping out the borders, I wait for “preparing video”, but it’s stuck at about 25%, and doesn’t load anymore. Can someone help?

iPhone XR, iOS 14

Posted on Oct 6, 2020 4:35 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 11, 2020 12:49 PM

Mine is also doing this. I have an 11 pro max. This is ridiculous. I've tried updating my apps, my phone is at the latest update. I've tried deleting photos or videos. I've tried powering off and back on. I am a realtor and need to be able to email videos and edit them. This is the entire reason I upgraded for the new camera. APPLE PLEASE FIX THIS BUG, all of my videos are now corrupt and stuck on "preparing" even a video that was never edited, won't send and its only 45 seconds long. It's stuck. Expensive phone to have 3rd world problems. Embarrassing

90 replies

Apr 15, 2021 7:40 PM in response to Esush

scroll down, past the photo of the window sill...a person explained the fix and saved me! He had more detail, his answer started with "don't worry..." Essentially he said hold the power on/off and the up/down volume at the same time until the apple logo appears. Worked for me! After that I got on screen instruction to plug into a computer, put in the apple address given, and repeat that hold buttons on both sides of phone.. Easy! Worked! Done! I went to all the trouble to register and sign in here just to find my way back to him and thank him, but since it was just luck that I kept scrolling down and down I thought I'd put this info. up near the top where others might see it. Good luck!

Jul 19, 2021 4:39 PM in response to Esush

I think I finally figured out how to solve this on-going problem, in three easy steps:


Step 1: Determine your location relative to Silicon Valley, then turn and face it.


Step 2: Turn the phone onto the horizontal position and then hold down ALL side buttons simultaneously. NOTE: THEY MUST BE HELD DOWN EXACTLY AT THE SAME MOMENT!


Step 2: Say "Steve Jobs would be ******!" three times in the loudest voice possible.


ALTERNATE FIX APPROACH:

Hope that Apple will put resources to fix this glaring problem. The iPhone's best feature is its camera. How this is allowed to continue to happen is really disheartening. FIX IT APPLE!!!!!!!!!!


If Apple doesn't fix this, the only option left is to buy a Samsung product.

Aug 5, 2021 11:12 AM in response to Esush

also find this issue super annoying, i have found a way around it (i think?). so after you finish trimming your video, cropping it, or whatever the edit may be. instead of tapping the option that says “save video”, tap the other option that says “save video as new clip” and it will instantly save the new edited clip without having that stupid “preparing video” loading bar. hope this helps anyone still having this issue in 2021 lol! cheers.

Sep 28, 2021 7:39 AM in response to Esush

Double tap your video zooming in, Preparing video might restart but it will continue working on it. I think it happens when iPhone sleeps amidst processing session so make sure to keep scrolling video left to right while it's processing the video. Setting iPhone to sleep much later would help too. For me, 11 minutes video took 8 minutes to finish resizing on iPhone 12 pro max.

Video stuck on “Preparing Video”

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.