Video stuck on “Preparing Video”

I recorded a video for my YouTube channel. After editing it, I try to crop out any unwanted borders. When I finish cropping out the borders, I wait for “preparing video”, but it’s stuck at about 25%, and doesn’t load anymore. Can someone help?

iPhone XR, iOS 14

Posted on Oct 6, 2020 4:35 PM

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Question marked as Top-ranking reply

Posted on Oct 24, 2020 10:59 AM

I was able to fix this issue by double tapping the video when it was stuck. The progress would go back to 0 and slowly make its way to 100%. I was able to do this twice.


seems the issue happens if you lock or move away from the photo app while it’s preparing.

90 replies

Oct 15, 2020 2:40 PM in response to Esush

I'm having this exact same issue. It's almost comical how terrible Apple has slowly devolved and become over time.


I remember when they used to be INNOVATORS... now they can't even get their videos on their software to work properly without having to ignore the fact that it's broken for the next several months.


Instead of RIPPING US OFF and not including charges in our new phones, cause you wanna pretend to be "woke", how about you go back to the basics and fix the SIMPLE things that people want and need?

Oct 15, 2020 2:53 PM in response to HeyItsMichael

I don't understand why this issue is marked as solved. I have a 9 second video that has been stuck at 25% for the last 20 minutes. All I did was crop it. I reverted the changed, cropped it, and it still gets stuck at 25%.


There is definitely an issue here that needs to be addressed.


2020 iPhone SE, iOS 14.0.1, video is 4K30, 25.9 MB recorded from the Apple Camera App, 9 seconds long.


If I go home after I see 25%, then back to the video, the progress circle stops working correctly. See the attached picture.

Oct 20, 2020 11:18 PM in response to Esush

how this is resolved ? also, why it is marked as solved ? after editing the video, mine is stuck at 25% stating as 'preparing video'. I am using iPhone 11 Pro and its so embarrassing that after having so expensive phone we cannot even edit our video as it gets stuck like this!!! If changes are Reverte back to original then it works but after editing, it gets stuck !!!

Nov 2, 2020 12:43 PM in response to Esush

I ran into this issue too when I was doing a letsplay on my iPhone 11 Pro with a game that happened to have a 16:9 mode (which I used since not many of my videos that I make are 16:9), and I cropped the vid because it was still the aspect ratio of the 11 Pro (19.5:9), and it ran into this issue as well. The hard reset didn’t work, either. Eventually I looked up for a way to fix this, and when I came back the preparing finished 😅

This kinda really needs a fix, please

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Video stuck on “Preparing Video”

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