wifi calling ios 14

Both of our phones were updated via the computer not patched over the air. So we got the complete ios 14 updates not patches.

I will try if it becomes a bigger issue for me. I have been doing some troubleshooting and if if someone calls me, the call lasts 3 minutes exactly. If I call someone it lasts 10 min at least before disconnecting. I’ve also tried with WiFi Assist off and doesn’t seem to matter. Usually when there is a dropped WiFi call, the “VZW WiFi” changes to “Verizon” even if WiFi calling is enabled.

After updating to iOS 14 on any iPhone, Wifi calling with Verizon drops calls, some calls do not even come through, random call drops, outgoing call issues, call notifications are unreliable. This is definitely an Apple iOS 14 problem with Verizon wifi calling. It's happening on any iPhone running iOS 14, on many different wifi network types. Apple needs to fix this.

Call Apple support to report the problem, and the issue will be reported to the software engineers.

Hey Apple!!! This needs attention!!! Many of us rely on wifi calling, and it is our lifeline in areas where cellular coverage is unreliable. This could be a major problem in emergencies, please fix this ASAP!!!!!!!!!

It may not be a 14 issue. My wife has a 12Pro Max with 14.x.x and it works fine. The key is she never updated the phone with the next version software. When my 12Pro arrived it worked fine as well. It also came with 14.x.x. I then updated it to 14.3. Wifi calling started to drop calls. So I think it is something in the upgrade process. If you get a new phone I would not upgrade the software. I am not convinced that it is the base 14. It is something in the update process. No matter it you do it over the air or via the computer.

Having the same issue with an 11ProMax with Dual Carriers At&t / Verizon and Xfinity Wifi with a Xfinity Pod Mesh network.

Calls are dropped without warning. seems to happen when I am talking to other iphones, have not confirmed that yet however as most of my circle uses iphone products. I recently upgraded to a a latest model Xfinity router, im not sure if that has anything to do with the issues but the timeing suggests it might. I work from home these days and this is the most frustrating part of my day as I conduct a lot of phone calls.

Same issue 11 pro max running 14.2. I’ve found that a call made with FaceTime audio over WiFi does not drop. Only useful when calling other iPhones.

Apple please help! Throw a billion or two and a couple dozen software genius’s at this problem and fix it-TOMORROW please.

You are correct. I can now talk longer. Today my phone allowed me to talk for 45 minutes before dropping the call.

Has anyone found a solution that actually works? Or are we just waiting for an IOS update to solve this?

I’ve gone some more research and it does appear this issue is caused by a mesh network. I am pursuing a standard router and turning my Eero nodes into wired access points. 🤞

I will report back with the results.

I have two networks in my house. One mesh, and one not. I have the problem on both. Before I upgraded to the 12Pro my iPhone 10 was running the latest software.

No problem on the Mesh.

So I do not think that is the issue. At least not for me.

Interesting. I first had the problem when I upgraded my ten to iOS 14. I was hoping when I bought the 12 pro it would solve it and it didn’t. I wish we could get a definitive answer on this.

I talked the the experts at the provider I use for electronics and they seemed pretty certain it is mesh networks.

I don’t have a mesh network and didn’t have a problem until I bought an iPhone 11. Don’t know if I ever had an issue with iOS 13, but I definitely have a problem with iOS 14. Apple or Verizon haven’t been that helpful and usually just point to the other. Tried all fixes so far and basically it comes down to turning WiFi calling off. Luckily I have decent cell service where I live.

So much for the mesh network explanation. Verizon blames Apple, Apple Verizon. Comcast recently updated their modem. Could be any of these causing this.

wonder what the common theme is?

anyone on this discussion have any interest provider other than Verizon?

I just got off a long chat with Verizon and learned the following. Cutting and pasting what they told me.

This is a known issue. The alert states:

“Some customers with iPhone 12, iPhone 12 Mini, iPhone 12 Pro, or iPhone 12 Pro Max may be experiencing issues with making or receiving calls on Wi-Fi calling. Users may also experience drop calls with Wi-Fi calling.”

“Apple is currently working on this issue and will be releasing the fix in an upcoming software update, although we don't have an exact date as to when that update will be released. Some routers broadcast both a 5GHz and 2.4GHz signal. The 5GHz connection will be faster but have a shorter range. Have you tried connecting and using wi-fi calling with both of these signals from your router (if available)?”

I am not sure rang is the issue. I have been playing around with different settings. I have found if I go to settings and then screen time and turn it off. Wifi calling seems to work. In the past I lost connection within 6 min.

After turning off screen time. I would not loose a call while on Wifi calling. Only made about 6 calls. No dropping. I have not tried to turn screen time on again. But so far this is the longest I had a connection. 25 min+

I stand corrected. Range seems to be the issue. I have two routers in my house. If I use the 5Ghz and stay close to the router, all is good. If I move away and reconnect. I drop the Wifi call. Every-time. If I use the 2.4GHz router, I can go where I dropped the call while on 5GHz.

So it seems that while on 5GHz I need to stay closer to the router. Spain in the last post seems to be 100% correct.

I tried both things in your recent responses, and they haven’t worked for me.

Turning off screen time makes no difference. I got a call failed within a minute.

if I am on 5 ghz and within 10 ft of my router, I still get call failed.