wifi calling ios 14

After updating to ios 14.01 my wifi calling drops out randomly. Happens with airplane mode on and off. Have done a complete restore twice, disable/enable the feature, and hard reboot. My carrier is Verizon. Anyone else having this kind of issue?

Posted on Oct 6, 2020 11:15 PM

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Posted on Jan 16, 2021 11:28 AM

I just got off a long chat with Verizon and learned the following. Cutting and pasting what they told me.


This is a known issue. The alert states:

“Some customers with iPhone 12, iPhone 12 Mini, iPhone 12 Pro, or iPhone 12 Pro Max may be experiencing issues with making or receiving calls on Wi-Fi calling. Users may also experience drop calls with Wi-Fi calling.”


“Apple is currently working on this issue and will be releasing the fix in an upcoming software update, although we don't have an exact date as to when that update will be released. Some routers broadcast both a 5GHz and 2.4GHz signal. The 5GHz connection will be faster but have a shorter range. Have you tried connecting and using wi-fi calling with both of these signals from your router (if available)?”


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134 replies

Nov 24, 2020 6:22 PM in response to Spain

My wife and I just bought iPhone 11s 1 month apart - me a couple months ago and my wife a month ago. We are on Verizon. I have no issues with WiFi calling but my wife does. Her connection fails with a “Call Failed” pretty much after 3 or 5 minutes. When she calls the person back there are no issues. If we restart our WiFi router or restart the phone, the first call works normally.


I’ve compared my phone settings to her phone settings and they are identical. Only difference is I updated to iOS 14.2 with my phone via iTunes and she updated her’s via Over-The-Air. Didn’t have this issue with iPhone 6 and 6+ phones we previously had. This has me very confused as we have the exact same phones (colors, space, configuration) and her phone has the WiFi calling issue. If we turn that feature off her phone works normally, but not having the feature work as intended is really confusing and frustrating.

Nov 30, 2020 9:59 AM in response to olmangreg

I am also experiencing the same issue. I have a 128GB iPhone 11 running iOS 14.2 on an Eero mesh WiFi network. If I turn WiFi off, no calls are dropped. Turn WiFi on, calls drop constantly and without warning. I can confirm that my WiFi is not dropping out as I generally use the phone within 6 feet of an Eero access point, and we have plenty of Internet bandwidth (400mbps+ down, 100mbps up). This does seem to have started after the iOS 14.x update.

Dec 2, 2020 8:53 PM in response to wild4gadgets

I'm experiencing this same issue. I have a 128GB iPhone 12 on iOS 14.2.1 and calls drop after 15-30mins when Wifi calling enabled. Turned airplane mode on to isolate calls thru wifi only. Calls still dropped. I have a mesh wifi network (Linksys Velop), never had an issue before on my iPhone X prior to upgrading to iOS 14. My wifi signal is strong and I'm usually just a few feet way from my router so signal is not an issue. I also tried wifi calling directly from Xfinity Wifi network and still had the same issue. I have T-mobile service here in CA.


I've spent hours on the phone with T-mobile to no avail. I really think this is an iOS 14 issue. Apple WAKE UP! This is an issue you need to fix.

Dec 3, 2020 5:48 AM in response to Dankiswess

I was on a Factime call on my IPad yesterday and the call was dropped, with full WiFi strength. I have 800G WIFI and a mesh network that is super fast. I don’t even have cellular on my IPad. I have zero issues on my computer. All this points to this being an IOS 14 issue. Apple please fix this!! And respond to this discussion.

Dec 20, 2020 3:46 PM in response to hbudovsky

Both of our phones were updated via the computer not patched over the air. So we got the complete ios 14 updates not patches.


I will try if it becomes a bigger issue for me. I have been doing some troubleshooting and if if someone calls me, the call lasts 3 minutes exactly. If I call someone it lasts 10 min at least before disconnecting. I’ve also tried with WiFi Assist off and doesn’t seem to matter. Usually when there is a dropped WiFi call, the “VZW WiFi” changes to “Verizon” even if WiFi calling is enabled.

Jan 15, 2021 4:54 PM in response to Spain

I don’t have a mesh network and didn’t have a problem until I bought an iPhone 11. Don’t know if I ever had an issue with iOS 13, but I definitely have a problem with iOS 14. Apple or Verizon haven’t been that helpful and usually just point to the other. Tried all fixes so far and basically it comes down to turning WiFi calling off. Luckily I have decent cell service where I live.

Jan 19, 2021 9:08 PM in response to hbudovsky

Sure thing. It's actually a pretty simple change. First, you need to login to the XFinity gateway, which is generally via http://10.0.0.1 or http://10.0.1.1 . When you get a login screen, default login is admin and default password is password.


Once you get to the main screen, you will see a button that says "Bridge Mode" and a selector for Enable / Disable. Click on Enable and follow the instructions (basically it will just need to reboot your router) and you're all set. So long as your Eero is set to grab a dynamic (DHCP) address from the router, you're done.


As I mentioned, I have seen improvement in the dropped calls. I had two pretty lengthy calls today without a drop. I will do some more tomorrow and will let you all know how it turns out.

Jan 22, 2021 8:38 PM in response to hbudovsky

My gateway is new from xfinity in last year, no mesh stuff. It is probably the frequency flipper you allude to. My typical location is in a room beneath the room with the gateway, full 3 WiFi bars on the iPhone 7 phone w/ iOS 14.3for what that’s worth. So, made 4 test calls within a foot of the gateway/router. 3 dropped @2, 2, 5 min. One survived to 10 min and I ended it.

Jan 27, 2021 8:32 AM in response to GRBForHim

I am having the exact same problem in Xfinity Comcast told me also to turn off bridge mode, which did nothing to remedy the problem of constant dropped calls on the Verizon network using Wi-Fi calling. Calls dropping every 2 to 5 minutes. Record of 20 dropped calls on a one hour conference call last week. Apple is going to lose my business very soon.

Jan 29, 2021 3:04 PM in response to hdauncey

I used my phone a bit today. Used WiFi calling. Update to 14.4 about 4-5 days ago.


Did not drop a call, all day. Yesterday was good as well. Mad sure I was in the same room where I dropped ever time before update. Did not turn WIFI calling on until yesterday.


I hope this is the way it will be from now on.


I remember at least one post stating that ever after they updated to 14.4 they where still dropping calls. So not sure if it is fixed. But so far, it is working for me.

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wifi calling ios 14

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