wifi calling ios 14

I don’t remember which iOS I’ve had. I had the problem before recent up to 14.3 (assume I had 14.x before - update frequently). My son’s iPhone 8 on 14.3: WiFi calling = fine. So it could be certain models, or components, or.... but I agree it seems like we can rule out Verizon and xFinity here. Now of course my son and I don’t have the same apps but an app issue seems far-fetched to this layman.

Upon reading this forum, I can say that I am having the exact same problems as everybody here. I am on the Verizon network with an iPhone 12. I actually bought the new iPhone 12 to see if it would remedy the problem with Wi-Fi calling dropped calls. Been having this issue in our household for four months. Calls dropping constantly at about three minutes without warning and have to call directly back while the Wi-Fi is still in full connection. Extremely frustrating. Can’t run business at home like this. Verizon says it is not their network. Xfinity Comcast says that it is not their network. Done countless hours of investigation with all companies. Apple has no solution other than restarting the phone etc. which I have done countless times to no avail. My office connects directly to the router with no mesh network. In the house we have a different router with a mesh network. My wife and I both have the same phone and they both drop calls on Wi-Fi weather in my office or in the house. I believe this is an apple iOS issue that they desperately need to resolve. We are going to be forced to go to another phone carrier soon. Please update this forum if anybody has found a solution to this.

I am having the exact same problem in Xfinity Comcast told me also to turn off bridge mode, which did nothing to remedy the problem of constant dropped calls on the Verizon network using Wi-Fi calling. Calls dropping every 2 to 5 minutes. Record of 20 dropped calls on a one hour conference call last week. Apple is going to lose my business very soon.

I have countless hours of talking to Apple, Verizon, and Xfinity About the fact that Wi-Fi calls drop every 3 to 5 minutes throughout any phone call while using Wi-Fi calling, I am just personally convinced that this is an iOS problem. It is a significant problem for somebody that runs a business from home and can’t make phone calls without dropping constantly. Apple needs to address this problem with their current iOS or they stand to lose a lot of customers while we all work at home.

Just updated a 7+ to 14.4 today and so far it seems to be fixed. Still need to test more but I can walk all over the house and into the basement with no cell service and outside of the house until there’s no WiFi and it seems to seamlessly transition from cell to WiFi calling and change bands smoothly too. Just slight blips in voice when a change is made but the call always stays connected. Try 14.4 and let us all know your results.

I upgraded my iPhone 11 to iOS 14.4 last night. After the update I switched WiFi calling back on but I cannot tell if it’s enabled as I don’t see the “VZW WiFi” indicator on the top left of the phone when I swipe down from the top right. Can someone confirm that Apple possibly changed the WiFi calling indicator, or is my phone now just refusing to use WiFi calling? Verizon is my carrier.

Mine is still switching to vzw wifi as it used to. You can try to force it by turning on airplane mode and then turning on wifi. it should make a vzw wifi connection. Perhaps try toggling the wifi calling setting in settings --> Phone too if that doesnt work.

Give it a try and let us know your experience.

I have made a few calls with WiFi calling on. So far it has worked in the same place it did not work before the upgrade to 14.4.

I think it is a little premature to say it is fixed. I will test over the next few days and report back.

I used my phone a bit today. Used WiFi calling. Update to 14.4 about 4-5 days ago.

Did not drop a call, all day. Yesterday was good as well. Mad sure I was in the same room where I dropped ever time before update. Did not turn WIFI calling on until yesterday.

I hope this is the way it will be from now on.

I remember at least one post stating that ever after they updated to 14.4 they where still dropping calls. So not sure if it is fixed. But so far, it is working for me.

Thought it was better. 14.4 loaded. After a full restart, and connecting only on Airplane mode, it still dropped at 4 min. Turned cell on. Dropped same call in 3 min. Not. Fixed. iPhone 12, all updates. All background refreshes off, bridge off on Xfinity, rest network settings, etc, etc .....tried every other suggestion known. Still an iOS issue .

Now on 14.4, still dropping calls. Tried the complete restore via a computer on 14.3 and was still dropping calls. I know that the call drops when the cellular signal falls. I know this seems obvious but shouldn’t happen when “Verizon Wi-Fi” is active as that’s the entire point of the feature.

Again not sure we are talking about the same problem. I only drop calls with WiFi calling on. If I turn that off. I do not drop calls when I am on cellar only. So for me that sounds like a different problem. I think that the problem is a range issue. Not speed. My router has both 2.4 and 5GHZ channels. I think that when I move out of range of the 5 (which should not be as short as it is) and my phone tries to connect to 2.4 is when I drop calls.

so I think there is two issues. 5GHz Wifi range is very very short on the this 14.x.x and the software does have a problem when it jumps from one to another channel.

I have read posts that even earlier phones 10, and 11 with 14.x.x are having the same problem.

I had a 10 before this 12. But not with 14.x.x. Worked great. Have not changed anything except the phone and and the software.

I originally Bought My first iPhone when they switched too full screens Never liked the Home Button. Bought the XS Max with a 256 Storage drive cause I figured it would be my primary device and it was worked fantastic for everything until I did my first update after that Phone calls (WiFi enabled would drop calls on the hour almost exactly ) went to apple for help it took 3 trips and 2 months before they even would admit there was a problem. After calling everytime I had a dropped call and screen shorting every call they finally made me an appointment so I went to My appointment at the apple store back in late February of 2020 literally the weekend they closed down all stores for COVID and Because Apple Gave me a Loaner (iPhone 8 with 32GB ) they couldn’t send my phone back to me till the Stores opened up again they emailed me when it went in for service 35 minutes later they emailed me to say it was fixed this was Tuesday the day after the stores Closed Throughout the United States Then in June They finally opened the store near me almost 5 months later I finally Got my XS Max Back and the phone still dropped calls like They were Bad Habits !!! But Only when WiFi calling was enabled I spent a the next few months documenting every dropped call I have Verizon and checked with them to see if my dropped calls were showing in there system they told me it only looked as if I had ended the call I continued to argue with Apple who continued to run my Analytics letting the Broken Device do it’s diagnostics and tell them my device wasn’t Broken (things that make you go hmmm)

I suffered with that mess till the iPhone 12 came out than waited till they finally released the 12 Pro Max finally an iPhone that works as it should calls were fantastic (WiFi enabled and everything ) you could actually hear the difference between Mobil Data and WiFi my WiFi is GB speed so it was fantastic for a month till I updated the first Update I started to notice little I’ll call them “Matrix Sounds” when Neo touches the Mirror in the Matrix his voice goes all Appleistic my phone is now 2 months old and calls drop like the XS Max did so basically it’s the handoff between WiFi and Mobil it’s not the Hardware cause it worked fine and I get great scores with Hardware it’s no doubt one hundreds percent the Software but hey I can make a poop emoji with a Mask so I got that going for me. as far as making a phone call with no Mythical 5G (I live close enough to Boston MM wave is only on 2 or 3 streets and Wideband 5G is just 4G with a slight boost) none of which matters for the problem which is apple not paying any attention to transfer in the software they did something right in the beginning cause when the phone was new and the XS Max for that matter handoff worked just fine it wasn’t until I updated that my calls went down the drain. Next time I’ll just keep what ever iOS comes with the phone I’m not wasting a minute with this device contacting apple it’s like dealing with an insurance company just deny the claim till the customer goes away I really miss the Jobs days when customers mattered to apple not just the bottom line

for all of you that have a dropping calls issue I am almost positive it’s handoff between WiFi and Mobil it’s something in the software not the hardware and if you turn off WiFi Calling you will get a normal long lasting call unfortunately that does nothing if you have crap signal like I do you can try going to your carrier maybe it’s VZ and get a home range extender but I’m not shelling out for another line on my bill and more hardware just for apple mistakes there is always VOIP through Messenger and Google Voice for what it’s worth hope some of this helps some of you

I totally agree the issue seems to be in the handoff. Unfortunately this is really the whole point of have WiFi calling. I have 1 bar of cell service but if while on a call the wind blows hard it may disappear and the call drops rather than switch to WiFi. If I turn off cellular data the WiFi calling works fine for outbound calls but may kick inbound directly to voicemail.

iphone 11. New internet with T-mobile Nokia gateway which uses cellular. Phone service with ATT. Have talked to all tech supports. Apple blew me off after I called them back.

Wifi calls drop between 2-9 min on Wifi calling, with or without airplane mode. I have a weak signal, so that is not an option.

This started happening on my iPhone7 in December 2020 and continued on my upgraded iPhone XR which I thought would fix the issue. I had no issues prior to December 2020. My SIM has been replaced 3 times with many different configurations between VOLTE off/on with no improvements.

I have 5 other devices that do not use Verizon and they all work perfectly fine during Wifi Calling, two of them being an iPhone XR with AT&T.

Cell provider: Verizon

Model: XR, 14.3

ISP: Xfinity

Wifi: Ubiquity Enterprise

Please help