wifi calling ios 14

After updating to ios 14.01 my wifi calling drops out randomly. Happens with airplane mode on and off. Have done a complete restore twice, disable/enable the feature, and hard reboot. My carrier is Verizon. Anyone else having this kind of issue?

Posted on Oct 6, 2020 11:15 PM

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Posted on Jan 16, 2021 11:28 AM

I just got off a long chat with Verizon and learned the following. Cutting and pasting what they told me.


This is a known issue. The alert states:

“Some customers with iPhone 12, iPhone 12 Mini, iPhone 12 Pro, or iPhone 12 Pro Max may be experiencing issues with making or receiving calls on Wi-Fi calling. Users may also experience drop calls with Wi-Fi calling.”


“Apple is currently working on this issue and will be releasing the fix in an upcoming software update, although we don't have an exact date as to when that update will be released. Some routers broadcast both a 5GHz and 2.4GHz signal. The 5GHz connection will be faster but have a shorter range. Have you tried connecting and using wi-fi calling with both of these signals from your router (if available)?”


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134 replies

Jan 23, 2021 11:11 AM in response to hbudovsky

I don’t remember which iOS I’ve had. I had the problem before recent up to 14.3 (assume I had 14.x before - update frequently). My son’s iPhone 8 on 14.3: WiFi calling = fine. So it could be certain models, or components, or.... but I agree it seems like we can rule out Verizon and xFinity here. Now of course my son and I don’t have the same apps but an app issue seems far-fetched to this layman.

Jan 27, 2021 11:12 PM in response to hdauncey

I upgraded my iPhone 11 to iOS 14.4 last night. After the update I switched WiFi calling back on but I cannot tell if it’s enabled as I don’t see the “VZW WiFi” indicator on the top left of the phone when I swipe down from the top right. Can someone confirm that Apple possibly changed the WiFi calling indicator, or is my phone now just refusing to use WiFi calling? Verizon is my carrier.

Feb 12, 2021 9:30 AM in response to olmangreg

Wifi calls drop between 2-9 min on Wifi calling, with or without airplane mode. I have a weak signal, so that is not an option.

This started happening on my iPhone7 in December 2020 and continued on my upgraded iPhone XR which I thought would fix the issue. I had no issues prior to December 2020. My SIM has been replaced 3 times with many different configurations between VOLTE off/on with no improvements.

I have 5 other devices that do not use Verizon and they all work perfectly fine during Wifi Calling, two of them being an iPhone XR with AT&T.

Cell provider: Verizon

Model: XR, 14.3

ISP: Xfinity

Wifi: Ubiquity Enterprise


Please help

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wifi calling ios 14

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